Complaints

This profile includes complaints for Worry Free Plumbing & Heating Experts Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Worry Free Plumbing & Heating Experts Ltd. has 2 locations, listed below.

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  Worry Free Plumbing & Heating Experts Ltd.

  Edmonton, AB T5M 0Z9

• 

  Worry Free Plumbing & Heating Experts Ltd.

  10335 172 St 310A Edmonton, AB T5S 1K9

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:15/09/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was out of town had a new tenant washing machine overflowed called them to fix they said they fixed it and it was 933$ Which didn’t make sense cause they were only there 45mins but I payed anyway next day basement flooded again they stopped answering my calls and I had to fix the issue myself once I got back they still won’t reply when I call to try to discuss the issue

  Business Response

  Date: 26/09/2022

  Sir,

  None of this is to code. It's dangerous and ridiculous. We came out in the middle of the night to perform the service and we came back again 3 days later to repeat the service for free, despite you not taking any of our recommendations. You wouldn't take any of our recommendations on how to repair this system so that it met code and was safe. It's both unfair and unkind to request your money back when we tried so diligently to serve your tenant. 

  Customer Answer

  Date: 26/09/2022

  
  
  ********** ********
  
  
  
  I am rejecting this response because:first off you must have me confused with someone else you ripped off because you were never here at night secondly you showed up didn’t listen to what needed to be done charged 933 dollars for absolutely nothing i had already snaked that line myself  you didn’t ask for approval before charging this much then you lied and said you fixed the issue and tested it the next day there was another flood because you don’t take care of the easy issue in front of you were more interested in trying to charge as much as possible and you tell me it’s not nice wtf I had to return to a 933 dollar bill and another flood then fix the problem myself I was polite and had to call 25 times before I finally got a manager from the company I was kind and explained my issue he said he would look into it and call me right back but never did so I cannot let you act like this  and do business this way your it’s not right I will not stop until there is justice 
  
  
  
  Sincerely,
  
  
  
  ***** **********

  Business Response

  Date: 18/10/2022

  ***** ******* ******
  ***** ******* ******* *** **** **** **
  *** ***** ******* **********************
  ******** *** ****** ******** ****** ********* *** ********

   

  This is my response:

  
  

  As the landlord, you bypassed every single plumbing code imaginable, and basically made a drain field inside the tenant's home, out of a Rubbermaid tub. I've sent photos and responded to the complaint.

  
  

  We had plumbers in there twice (I can show you timesheets, as well as them clocked in on our automated system) - at personal peril, as standing sewage isn't healthy - we solved the problem as best we could given the illegal set up you, as the landlord, have created. It was flowing when we left, and we demonstrated that to the tenant before leaving. We cannot be responsible for additional debris being flushed down the drain after we left.
  

  Customer Answer

  Date: 20/10/2022

  
  
  ********** ********
  
  
  
  I am rejecting this response because: according to you my setup had nothing to do with the issue which is why you charged me 9
  
  960$ dollars to run a drain cleaner downstream from my setup which actually worked as intended for last 5 years anyway you just took the money and ran I kept trying to get you guys to respond and I had to take it to this level kinda sad really makes sense why you don’t have an office 
  
  Sincerely,
  
  
  
  ***** **********