Reviews

This profile includes reviews for AMA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AMA has 20 locations, listed below.

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  AMA

  10310 G A Macdonald Ave Edmonton, AB T6J 6R7

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  AMA

  141-2004 50 Ave Red Deer, AB T4R 3A2

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  AMA

  5040 Manning Dr NW Edmonton, AB T5A 5B4

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  AMA

  200-665 St Albert Trail St. Albert, AB T8N 3L3

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  AMA

  100 - 530 8 Avenue SW Calgary, AB T2P 3S8

Review Details

• Review fromR. O.

  Date: 12/10/2022

  1 star

  R. O.

  Date: 12/10/2022

  I bought a premium membership a few months back.I was told the Membership belongs to the person not the car.. So when my Brother in Law used my car to help me move and got a flat, I got a ride to meet him as the membership supposedly belongs to the person. They refused to send a tow as apparently I have to be the one driving the car now. So which is it AMA? The membership belongs to the person or the car?Either Way, They took my money and NEVER disclosed that. They did say, the membership belongs to the person not the car. HOWEVER....This is the good part,No Where does it say Anything about it belonging to the person or the car in any document on line nor do they tell you when they sell you the membership..No one would want it if they did.I called to complain and was told Now, you have to be the be driving the car... You cant even be a passenger in the car. but they failed to tell you this when you sign up..They fail to disclose this on their website...They refuse to disclose this on you personal profile page.This is 100% Misrepresentation and Fraud.I just went on their site to review the options to purchase a membership...guess what? They tell you all the things your supposed to get with the membership and go to check out ( give them your money) and NO WHERE does it even say you have to be in your car, or driving your car or even at the location to use your membership. It seems they have a secrete policy booklet that tells you this, but its not anywhere I get to read it. So I asked for my money back..They said I only get 30days to ask for a refund. I get that if,I had a chance to find out in 30 days that AMA Lies and defrauds people and wont honor what you bought.Jut another money grabbing No accountability company. they could give a C*** about customer service because there's a whole line of new suckers every year.This company is committing Fraud. Stay away!!!

  AMA

  Date: 24/10/2022

  Hi *****, thanks for reaching out and were sorry to hear you had to deal with a flat tire when lending out your vehicle. A breakdown can be a frustrating experienceeven more so when youre not there. Our memberships do follow you (the member) as a driver or passenger in any personal vehicle that you are with at the time of the breakdown. We apologize that there was confusion around this when you called for roadside assistance for the flat tire, and understand youve had a chance to speak with our team regarding your concerns and declined an offer to offset your out-of-pocket costs with a credit added your AMA account. We appreciate your feedback regarding the information available online, and our team is reviewing how this information is presented on our website.

  R. O.

  Date: 26/10/2022

  The offer for AMA dollars isn't acceptable, which is why it was refused..I do not shop at any of the places your advertise for and I don't need %5 off at stores I don't use.The only reason I signed up for a membership was because I was lead to believe I could use it the way I described it, otherwise AMA is an over priced service that I would never use otherwise.I just want it to be clear that the couple of AMA dollars was a BS offer and insulting.What ever, AMA just need to be exposed as a company that takes your money under misleading pretenses.And that program is a scam..Thanks for getting back to me though

• Review fromHelen

  Date: 07/10/2022

  1 star

  Helen

  Date: 07/10/2022

  I was sold on a premium membership cause I was told that I get a long distance convenience tow, if I need it, once a year. I live between cities. My motorcycle broke down and I needed it towed back to my condo. I have a friend who is a mechanic. I was told by AMA that I cannot have the long distance tow (although it is clearly stated on their website (https://ama.ab.ca/membership/join/compare) and I need to tow it to a registered garage. When did AMA start dictating who can fix my vehicle and where it can be towed to? FALSE ADVERTISING on their website. I asked to speak directly to the supervisor and the agent just kept on putting me on hold. I can't believe the service and the hassle. This should be reported to ******** ***********************

  AMA

  Date: 25/10/2022

  *************, thanks for taking the time to reach out about your experience and the opportunity to follow up with you to make sure you received the service you need. When a member contacts us for assistance, our goal is to help make a stressful situation easier for youand were sorry that this didnt happen when you called. We understand that one of our Roadside Assistance supervisors has attempted to reach out to arrange your motorcycle tow to your preferred location, so please feel free to reach out to him at any time to get your service set up.

• Review fromSimon O

  Date: 02/09/2022

  5 stars

  Simon O

  Date: 02/09/2022

  Got my Highlander towed today in ******* and I have to say it was a great experience. Both *** and ***** were professional, friendly, and courteous! I even received a call from the drivers after my vehicle had been dropped off safely at the dealership.

  AMA

  Date: 07/09/2022

  Hi *****, thanks for taking the time to share your experience. We're glad our Roadside Assistance team was able to help tow your vehicle and that you enjoyed your interactions along the way. We'll be sure to share your kind words with the ***, ***** and the rest of our team.