Complaints
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:20/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On ** August 2024 a sales *** from unity came with a technician who could barely speak English and did an inferior job upgrading our system. Originally installed by ****** in August ******************************************** 2023. Unity said they could take it over and improve it and just dont pay the ***** bill. Since August 2024 we are paying two bills for a service which has issues. We need a new start and dont know how to get it.Customer Answer
Date: 20/01/2025
This original contract is still in force. They involved ***** we did not. Now we are expected to pay both them and ***** a bill from ***** is also attached.Customer Answer
Date: 20/01/2025
This original contract is still in force. They involved ***** we did not. Now we are expected to pay both them and ***** a bill from ***** is also attached.
Business Response
Date: 26/02/2025
This customer was spoken to and the issue was resolved. We instructed the customer on how to cancel their old system with *****.Customer Answer
Date: 06/03/2025
We have successfully convinced ***** to refund monies charged .. issue was always with ***** .. Unity Smart security is just fine. We never signed a contract with ***** so they charged us incorrectly
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