Reviews

Review Details

• Review fromWilliam W

  Date: 26/06/2024

  5 stars
  I had an amazing experience working with this company. Their crew went above and beyond to make sure I was happy from the moment I contacted them for an estimate until the installation was finished. They carefully addressed all of my inquiries and gave me advice on what I can put in my house. My new windows look fantastic. Anyone in need of high-quality windows and doors, supported by exceptional customer care should definitely check them out!

• Review fromDwain K

  Date: 19/06/2024

  5 stars
  Looking back, selecting doors from this company turned out to be a game-changer for me as a homeowner. Their team guided us all the way during the selection process. Their understanding of design and functionality helped us in choosing a style that would really fit my home.

• Review fromSteven F

  Date: 18/06/2024

  5 stars
  The windows are of excellent quality, and I can already notice an increase in energy efficiency. The installation team was polite, quick, and professional.

• Review fromMicaela F

  Date: 30/04/2024

  1 star
  How is a company, who is headquartered in ********, whose window quality continues to disappoint the masses, still in business?They offer a 10 year warranty? The catch is that you have to pay the labour. Im about to need my 4th, 5th, and 6th window replaced in just the last year and a half! My home was built in 2018. And in 2022, when I was moving in, the 1st window of a continuous parade of windows needed to be replaced for a failed seal. Then five months later, the 2nd window failed and then seven months after that, the 3rd. Now three months later, Im on my 4th, 5th and 6th (with more coming) needing replacement and Ive had it! How come a company whose sole purpose is to manufacture windows and doors for homes in ********, ******* cant get it right? They tell you theyll replace the windows but you have to pay the labour. NOT ACCEPTABLE. Your windows should not be failing this soon! And its not just me. Look at all the other poor reviews on here and on ******* Do the home builders who use them know how poor Durabuilts quality is?How they are operating and not standing behind their crappy windows and doors and not taking accountability for their mistakes/failed production and ensuring homeowners arent out any more money for an already huge expense, is mind blowing!*** followed up with 4 calls since being told over 4.5 weeks ago that a manager would be calling me to discuss. I shouldnt have to put this much effort into getting my windows fixed at no charge to me. Fix your production AND your service!To homeowners and home builders who are considering using Durabuilt, STAY FAR AWAY! You dont want the headaches that come with purchasing (really bad) windows and doors from this company, or for your reputation as a home builder to be tarnished because Durabuilt is sub-par.

• Review fromSyd M

  Date: 23/10/2023

  1 star
  Our condo complex has been using Durabuilt windows for years. I recently joined our board of directors in charge of building maintenance and was looking to get some windows replaced. After numerous phone calls and emails I sent the email below and still received no response:"On June 13th a tech came out and measured some windows for replacement. June 29th I emailed requesting my quote, July 7th followed up with another email, July 10th left voice mail, July 11th call returned at 5 PM will follow up "tomorrow", called July 18th spoke to someone who told me that the person handling that quote was busy and they would be get back to me, it is now August 14 and I still have not received a response. If you don't want our condo's business I will accept that but I would appreciate honesty and not to be strung along."Needless to say there are other companies that do want our business and offer much better service than Durabuilt.

• Review fromTylyn S

  Date: 28/03/2023

  1 star
  Terrible company, poor quality and poor service. Have been waiting 9 months to get the screens for my windows that were ordered July 2022, they arrived Oct 2022 without screens and with damage. Have been delivered 2 sets of screens both un usable, waiting on third set now. Save yourself the head ache and don't use Durabuilt.

• Review fromNeil T

  Date: 23/01/2023

  1 star
  Do not deal with this company. I would leave zero stars if possible. I ordered two exterior doors back on October of 2021. I was told I would receive them in 12 weeks at the most. I arranged for them to be stained 16 weeks after I ordered them to allow for delays and I had a quote for installation and had it booked for another 6 weeks after the staining would be completed. My doors never arrived until middle of July 2022 despite several attempts to communicate with them and get information about my doors. I was informed that I would not be charged the full purchase price as compensation for the delays but they still charged the total amount before they delivered them without informing me. When they finally arrived, they were left outside my home with no communication even though they knew I was at home for the delivery. There repeated delays ended up costing me more than the purchase price for the doors to get them stained and installed after the fact. When I was able to get a hold of someone to deal with the issues I was originally informed I would be refunded 25% off the purchase price and this was later reduced to about 7% for no reason. Now I cannot even get someone to respond to me. Just do yourself a favor and deal with another company. They do not stand by their products, service or promises.