We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electrician

Polar Electric Contracting Ltd
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:20/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Powerline fastner to be replaced and electrical line which is an inch from roof line be corrected to code and repaired. At this time fastner was replaced and line is still an inch from roofline. Got fortis out and was quoted from polar electric prior to services being done. Fortis recommendations were advocated at estimate time and prior to service and electrician just went ahead what he thought was to be done. Communication between myself and polar electrical is noted through emails and it is now a debate and i have not paid by bill as the job is not complete and not to code.

    Business Response

    Date: 20/01/2025

    The work mentioned is for a "Service Repair". In this instance, the repairs need to be as close to the original installation as possible. This work was carried out in exactly that way. For repairs, we are not required to bring the entire service up to modern day code. We completed the work outlined in our estimate and went above and beyond working with utilities to get your overhead line tensioned properly. (This overhead line is utilities responsibility as they are the wire owners.)

    The utility company would not have connected to it if it was not to code. I suspect this is due to her not wanting to pay for her services as every time we called to collect payment, she has come up with a different excuse each time which we still humoured and accommodated her for to try and give this customer what they want. Since it was sent to collections today I am guessing this is another straw they are trying to grasp at. 

Polar Electric Contracting Ltd is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.