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Business Profile

Pest Control Services

Avayda Pest Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:14/09/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Avayda Pest Control sold us a pest control plan that was not as stated. In April a sales person came to our door and sold us Avayda Pest Control as it was a local company not a international company which we were using for the past 4 years. Avayda did a initial walk through in April and we canceled the contract with Terminax. In may 2022 Terminax removed their equipment from our property. We advised Avayda in May of the equipment removal and that there was no bait stations on the property. The Tec came out in June to see what we needed for stations and told my wife he would need to come back. From June to September we had no contact with Avayda and there service people never returned. In September we now have a rat issue and no service from Avayda. The payment plan is a monthly payment with an initial setup walk through. So far Avayda has charged us ****** for no pest control on the exterior and 1 time ant bait in our basement on the initial walk through. I called Avayda to terminate the service and asked for our money back. The office person put us back in touch with the sales person and they wanted a second chance and would would be back to myself by days end with a plan. 2 days later he got back to me with a plan by text. At this point I already had other means to help with the issues at hand and texted the sales person that Avayda's services were no longer needed.

    Business Response

    Date: 21/10/2022

    *************************** was a customer of ours. He was unhappy with the services provided and made a complaint to the BBB.
    Since his complaint, we have resolved ******'s concerns and gave him a full refund of all services rendered. ****** is happy now that we gave him a full refund and that we resolved all of his concerns. Thank you

Avayda Pest Control is NOT a BBB Accredited Business.

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