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Business Profile

New Car Dealers

Peace River Ford Sales Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Peace River Ford Sales Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Peace River Ford Sales Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:24/10/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2018 F150 on June 22nd, 2023. Waited 2 full weeks before I was given possession of the vehicle on July 4th, and upon receipt it had a shredded belt. Brought it back and they repaired. In less than 10,000 kms and less than 90 days I have had to replace brakes which said were new, new belt, tail lights did not work after the first day, check engine lights showing exhaust codes, transfer case had less than a cup of oil in it, parking brake failure, and now a complete transmission failure which resulted in being towed off the highway. They have now had the truck at the dealership since September 29th. They now expect me to pay for a $1200 bill to inspect the transmission which should have been done upon purchase of the vehicle.

      Business Response

      Date: 25/10/2023

      The vehicle was inspected and all items and the condition of the vehicle was fully disclosed.  In good faith did fix something that happened after the fact, but when a transmission goes after 13,800 km, and 4 months of ownership.. this is not something we caused or missed as it passed the *****.  A warranty was offered and declined to protect against occurances like this.  I'd be more then willing to see what I can do as a valued customer to help you out with the diagnosis fee, overall bill. 

    • Initial Complaint

      Date:10/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was reached out by Peace River Ford in April of 2023 to possibly get into a new truck. I traded my 2019 F150 for a Ford F150 2022 Bill of Sale states May 1 2023. I drove from Hay Rive NWT to Peace River to get the truck I seen on line on Peace River Fords Website in over 20 pictures with all the features listed. The truck I went to get was not the one from the website. the truck they had for me was missing all the features running boards, command start, tires, rims, heated seats, opening back window was one of the features I wanted for a long time the truck wasn't even the same color as the picture. I was very upset as I signed digital copies of the contract before I got to Peace River. I was so extremely upset I paid a total of $76,837.30 for a truck they didn't give me. One lady representative there said it was their generic picture they use? What does that even mean? I screen shot the actual ad of the truck with the vin number. And I took a picture of what was waiting for me. Two totally different trucks. I would have never signed for a bare truck. I was under the impression I was upgrading from my 2019. Instead I got a down grade that I'm locked into for 7 years that is a lot of money. They swindled me and catfished me with the website photos and accessories advertised. * *** ********* **** ** **** *** ** ********* *** *** ******* ** *********** ******* ** ** *** * I txt msg Peace River Ford with a number I had no one answered me back I phoned the Dealership and left msg that I will be coming to the dealership no one called me back. So I drove to Peace River on Sept 5 2023. They were all waiting for me, one particular man in the dealership bullied me right out of the showroom. He started raising his voice at me and was ******** at me. Saying they were gonna resolve this issue but because of my behavior when I went to get the truck that was not the right one. they aren't gonna do nothing for me. ** ****** *** ******* **** * **** ** **** ** ** ***** ** *** *

      Business Response

      Date: 25/10/2023

      Customer was extremely belligerent with staff, sales people, service staff, and customers in near vacinity regardless of numerous attempts to try and address what the customer felt was wrong in the dealings.

    Peace River Ford Sales Inc is NOT a BBB Accredited Business.

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