Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  a day agoNEW-Edit So I brought in my snow blower older unit , Asked to have completely looked over, replace the carb with a new carb I provided in stall the tire chains I provided. Check and replace belts, so I know I will not have issues when I need to use it. Well first time I went to use it did not work longer than 5 min. Gave BJ a call he said bring it back and I will have a look. So loaded in my truck with my shop hoist, then I brought it back, drove around the back of his shop to have it unloaded. Employee came out, not BJ. He was very rude wanted me to help unload , I explained I am disabled and can not lift anything after my spine fusion. BJ then came to help unload the unit I explained to him his employee was very rude. Next day got a call from BJ to come get my unit. I asked what was the Issue, BJ stated a spring fell off . I was happy and left . Fast forward one season I pull it out to use 5 min stopped working just like the last time. So I decided to investigate my Issue yesterday. I found that the belts I payed for to have replaced we not done at all. But I was charged for the service. The drive belt was worn to a thread and original to the unit. I am also pretty sure my carb was not replaced and he kept my new carb. Went back to speak to him today he was rude and condescending he refused to help. I admit I was pissed off as any one would be after dealing with this man BJ.I have watched him deal with people in the past at his shop. It is clear to me after watching him deal with a (white) customer today. Then me with my complaint that he refused to deal with . Don't take you stuff here you may be ripped off or discriminated against. Had to put one star because that was my only option to post this. He also does not use a computer system hand written bills. I will also be contacting CRA.

  Business Response

  Date: 05/01/2023

  I have been in business is St. Albert for over 37 Years, this is the FIRST time someone has played the "race card" on me, ABSOLUTELY RIDICULOUS AND UNFAIR!!! Here we go once again telling the WHOLE AND TRUTH of the story. The complainant entered my premises, another customer entered right after him. I came upfront and greeted both asking who is first. The complainant though FIRST in line opted to have me look after the gentlemen that followed him in. WHY he did this is because he knew his actions, tone of voice and horrid language would be witnessed by the gentleman I had just looked after. As I have cameras throughout my business the whole incident is on tape. Though there is NO audio the, video is enough to realize this guy was EXTREMELY out of hand.

  I asked him what I can help him with, he said nothing and came to my counter, stretched his arms across my counter and said in the "UGLYIST" of tones, "REMEMBER ME!!". I thought to myself, here we go. I answered sorry but we look after alot of people everyday, hard to keep track. He then said, "you owe me a ******* auger belt for my snowblower! I said what are you talking about. He said," you tuned up my ******* snowblower TWO years ago and I went to use it and the belt is gone. I tried to get across to him that belts carry NO warranty whether your snowblower is new or used. He went bizurk and knocked one of my signs off the counter. At that time I told him that I would gladly SELL him a belt but I am NOT going to give you a belt. He then began to use foul language to the extreme. I finally had to tell him to leave or I was going to call the police and have him charged. He then ranted on about putting me out of business, ruining my reputation and FINNALY left.

  This is your typical case of someone looking for something for NOTHING, the complainant came to the wrong place. His "so called" tough guy attitude does not affect me in the least. If we did? do work for this guy it comes with a 90 day warranty which is standard in the industry. To accuse a business of not replacing parts when charged WITHOUT evidence and stating such online is DANGEROUS! To accuse someone of being a "******" and posting such online is even more "DANGEROUS!" Therefore I WILL be contacting my  LAWYER regarding a "SLANDER LAWSUIT" to the complainant *** ****

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  Customer Answer

  Date: 05/01/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

  Please provide your video , also why was my google review removed from your web site , I waited till your other customer was out of the store before I questioned you about my issues with your work .