Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:15/07/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early July 2023, I spoke with our Assigned KDMManager ****** ****** via phone call regarding my concerns with our boards operations of late. I learned after the fact that the Elected Board Manager had stepped down and another board member took his place. This was not shared with property owners as we did not receive any information or opportunity to re-elect a new Manager. I reached out to KDM Management which is the Management Company that our board hired for guidance and ensuring that we follow the required rules and policies relating to condo living and ownership. In speaking with ****** I learned that she was newly assigned to our condos which is La Rose Terrace in Morinville which is just north of St Albert. ****** had only been with our unit for a few months and still learning about our current situations and board plans to address a number of our property concerns. As property owner here for the past 5 years we have seen on going problems such as lack of communication with owners. Lack of any progress to address issues that were identified years ago. In addition, my concern with KDM Management is that we’re obviously in a situation where we need experienced guidance and leadership from their company, and ****** is now I believe the third person assigned to our condo board by KDM in the past 5 years. We need experienced help from KDM to ensure we progress with a number of issues concerning the upkeep of our property as well as safety concerns do to children playing on the main drive into our property and the speed of some owners and renters entering and exiting the property. As stated I just wanted to bring this to the ***’s attention and hope that steps can be taken to address matters and get better communication going with the owners and finally see some positive progress.

  

  Business Response

  Date: 01/08/2023

  Good afternoon *********, 

  I sincerely apologize for the delay in reponse. ****** ****** is no longer with KDM Mangament and I have assumed the *** Account on behalf of KDM Mangaement Inc.

  I am the office Manager here at KDM and would most definately like to talk with you about your concerns. 

  I do know the background on your Property and some of what has transpired.

  Please do give me a call to dicsuss at ************* *** **** ** *** ***** ** ******************.

  Thank you for your patience and I look forwad to hearing from you and to have the opporunity to talk.

  Havea great day, 

   

  ***** ******* **** ********* ******
  
  ****** ******** *** ********** ****

   

   

   

   

   

  Customer Answer

  Date: 02/08/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20326730, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* *****

• Initial Complaint

  Date:05/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged over charges for the furnace repair. Mr. ***** ***** has changed a furnace blower in my condo unit. Even though i request him. to provide me a quotation. He did not provide me a quote and did not receive my approval. I did call him directly without involving condo management.
  KDM management paid my invoice to Mr. ***** *****. without consulting me. they are charging back to me. I need help to resolve this issue. thanks

  

  Business Response

  Date: 06/07/2023

  Good morning Mr. *********,
  I have consulted with the Managing Team for this corporation,
  to my understanding it was a no heat call to ***** ***** ******** and upon their
  arrival it was observed that the part needing replacement was necessary to get
  heat back into this unit. Situations with no heat are a requirement not a
  choice.

  ***** ***** ******** is one of the few in the Edmonton area
  who can work on this type of system and has been working with this Corporation
  for many years now and is the primary contractor by the Board of Directors. Bringing
  in your own plumber or contractor is not an option.

  As per the Corporation Bylaws, this type of service is the responsibility
  of the owner, however with it being no heat and an emergency, the Corporation
  is the first to respond. Once the Corporation responds, they are responsible to
  make payment to the contractor, then they Bylaws will determine if there is a
  charge back to the owner or if the cost remains with the Corporation.

  Further to my understanding, arrangements have
  already been made for the outstanding payment.

  I trust the above statement will settle this situation, if
  you require further conversation, please contact KDM Management.
  
  Sincerely ,
  ****** ****** **** KDM Management
  ******************
  ************ *******