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Business Profile

Taxi

White Cabs Taxi Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Taxi.

Complaints

This profile includes complaints for White Cabs Taxi Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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White Cabs Taxi Service has 2 locations, listed below.

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    • White Cabs Taxi Service

      30-35 Boulder Blvd. Stony Plain, AB T7Z 1V6

    • White Cabs Taxi Service

      118-111 McLaughlin Drive Spruce Grove, AB T7X 0T7

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are a new business who just opened our Taxi service in Spruce Grove AB yesterday. I had over thirty scam calls to my business line sending my drivers to places to trap them and make them wait, causing us to lose money and calls. They were calling my business line repeatedly to keep it busy. I was warned by the owner of another local cab company about the hacking, malicous attack and damage that Whitecabs has been doing to his busiess, but I could not have been prepared for them to attack us so hard. We had a WHITECABS employee reach out anonymously to us as he advised me that on the most recent scam call, they had my partner(driver) surrounded by four vehicles with devices in an attempt to hack our operating system. So far i cannolt detect a breach but they have also reported my company for false claims on Google, keeping my business from being shown on Google searches. I am not familiar with how to proceed in this situation to protect my new small business. Please help. Thank you.

      Business Response

      Date: 10/06/2023

      As we respected sir! How we can hacked Google its not possible. I don't know why they guys blamed us without any proof. they guys not even in our competition. we are largest fleet in the town or we have our business in different city's like as Whitecourt, Leduc, Spruce grove, Stony Plain. I regarding the call we don't do any calls. there is other 2 taxi company and i don't know why they blames us. 

    • Initial Complaint

      Date:21/03/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Multiple Reasons. Biggest is being TRIPLE CHARGED by the Company. Attempted to Pay via their App, Got Charged $14 on my Card, Ride did not get placed. Successfully Paid via a different Card on their app. Got Charged $6.60, Ride Was then Late(By about 10 minutes last night) Got Charged an Additional $11 While being Dropped off. Cab Driver(this has happened multiple times), Not only Speeding down Highway, but Drives like he doesn't have a care in the world, and is on his phone. Driver is rude. Have called cab for my Girlfriend before, Driver has been rude and creepy to her. Called to complain, Owner has not called back after multiple months.

    • Initial Complaint

      Date:22/07/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was given a $100 gift certificate to use their services, but they will not allow me to use it. I want a full refund.

    White Cabs Taxi Service is NOT a BBB Accredited Business.

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