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Business Profile

New Car Dealers

Abbotsford Nissan

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/05/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of purchase: 18/10/2021 Purchased from ********** Abbotsford Amount of money $20000 financial car loan The car is recalled by Nissan for safety concern , the car was still unsafe to drive even after recall services Seeking help to fix my car as having reliable car is part of the job as nurse community service

    Business Response

    Date: 19/05/2023

    Just to clarify we are Abbotsford Nissan not Abbotsford VW.  Have you been in touch with our service department to discuss your issues?  We can not see your name in our database.

    Customer Answer

    Date: 19/05/2023


    Complaint: ********

    The car was bought from Abbotsford *********** however the issues are more manufacturing related issues.  Most of the issues Im having are related to the 17 recalls that Nissan ***** 2016 cars have on its history. looking at the ******* of my car, the car was never recalled before, which probably explains why ** having these issues upon buying this car. 

    I approached Nissan Ca on behalf the issues Im having with my vehicle, and I have been promised to check these issues and offer the best solution. On the 4th of May the car was brought for the latest recall service and I was supposed to get these issues addressed, but nothing was actually checked or preformed. The one who called me from Nissan ****** told me based on the information and set of evidence of pics and videos I have provided, its highly likely to take the vehicle back and offer different vehicles options but Ill be reached out by Nissan after the car being checked, up to this date no one have had contacted me yet.

    In addition, Abbotsford ********** has been contacted too since I bought the car from them. Nothing has been done from their end and they stopped responding to my email. Refused to service my car stating that the type of service are not available in their service department but then later on the manager stated that they do offer the asked service after I complained since I have had warranty Purchased when I bought the car suggested by them that its a good warranty to have. 


    FYI: the car is unfazed to be driven so Im Using **** to go to work and go back home. Im a student and paying for **** is not suitable for me since Im also paying the bi-weekly finance rate for the car. I mentioned in the complain for BBB that Im complaining about both businesses and wanted that to be sorted out. 
    Sincerely,

    **** *******

    Business Response

    Date: 27/05/2023

    We are unable to locate this person in our system, we require more information, ie another name this vehicle is under, the *** of the vehicle or a service RO from Abbotsford Nissan.  We are not affiliated with ********** ** as we are a Nissan dealership.  If this consumer has contacted Nissan ****** directly this is the manufacturer and we are an independent franchise and would have no record of the complaint.  

    We require more information in order to assist.  Has the consumer been to this dealership?

     

     

    Customer Answer

    Date: 29/05/2023


    Complaint: ********

    I am rejecting this response because the business is not able to locate my account or information in their system 

    Name: **** ******* 

    last visit to Nissan Abbotsford was on the 4th of May , 2023 

    VIN: *****************
    Make: Nissan ***** 
    Year: 2016 
    Color: white 

    Sincerely,

    **** *******

Abbotsford Nissan is NOT a BBB Accredited Business.

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