Complaints
This profile includes complaints for Mr Rooter Plumbing of the Fraser Valley's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:16/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had MR ********************** come to unplug our sewer and he broke his auger off inside the pipe so he proceeded to cut the membrane on the under belly and cut the pipe to get the auger out. He did not seal the underbelly properly even after we gave him some proper underbelly tape . he put one little piece of tape on the section that he cut. Since then we have had rats get in and chewed water pipes and has caused a lot of damage. This company is not a reputable COMPANY. He charged us $632.00 for a lousy job. We thought we could trust Mr ********************** but we have found out otherwise. DO NOT USE THIS COMPANY They also advertise 24/7 but every call goes to an answering service with no call back I Repeat DO NOT USE THIS COMPANY WE need a refund so we can get the problem fixed properly
Business Response
Date: 17/12/2024
We were called out to a plugged sink and two plugged toilets for a mobile home in June. The plumbing for mobile homes often have piping installed in "odd ways" compared to typical residential homes. We have done work for this mobile home park before and we are always met with a new set of challenges. All of our customers there have been really happy with us though.
While on site we used our power auger to approx 30 feet, when the cable folded itself in a 3" branch, where it was stuck and damaged the pipe. This would not happen if the pipes were set correctly. We had to crawl under the mobile home to cut it out and repair the pipe. We re-set the pipe to avoid this for any future drain cleanings and used the home owners tape to tuck and insulate the liner back under the mobile home. We are not an insulating company so we put it back as it was. We did not charge for that, only for the drain cleaning. Although we are being told it was a terrible job, we never heard back from the customer in 6 months, so the ********************** has been working well for them since our visit.
This customer has slandered us on every platform in an effort to force us to reimburse them for a drain cleaning. As mentioned this is a mobile home, rodents are very likely to get under and cause damage; even under the best of circumstances. We offered to have our Field Supervisor come out and look, but were told they had someone out to repair it already.
Customer Answer
Date: 17/12/2024
Complaint: 22689797
I am rejecting this response because:
I have enclosed a picture. Does this look like it was taped up properly?If you are going to cut the underbelly then repair it properly
This company just makes up all kinds of reasons not to cover their mistakes
Sincerely,
** *****Business Response
Date: 17/12/2024
As mentioned we repaired the underbelly as we found it. This customer is looking for someone to blame for his rodent problem. We have received non-stop emails, calls and on line slandering from him for service we provided six months ago.Customer Answer
Date: 17/12/2024
Complaint: 22689797
I am rejecting this response because:
You are saying the the plumber left like he found it. That is not accurate at allI will not be persuing this any further.
it is in my right to complain about the job he done
Sincerely,
** *****
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.