Complaints

This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CBV Collection Services Ltd.

  20 4664 Lougheed Hwy Burnaby, BC V5C 5T5

  
• 

  CBV Collection Services Ltd

  100 - 1490 Denison St Markham, ON L3R 9T7

  
• 

  CBV Collection Services Ltd.

  242 - 240 Graham Ave Winnipeg, MB R3C 0J7

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:28/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recently closed my account with ************* and switched to *****. I paid two payments to settle the account, the first on Feb 28th for $500 (conf#******), & the second was the remaining balance for ****** on Mar 14th (conf#******). I have confirmed the account settled, however in the recent week I have been contacted by a CBV collection service that has bee aggressively hounding me to pay $253.14. I have submitted a screen shot of my account number and specifed the account number that the ********************** agency is not my account number, they are providing an invoice they say is from ************* for account number ************ (this is no where in my account documentation with ************* nor have I recieved any documentation from ************* regarding this acct#. I have raised this point to *** and confirme with ************* last week that my acount number was settled. *** will not provide me with any information regarding a contact at Direct for any person handling my file nor do they seem to respond to the fact that the account number they are referencing is not mine. Yet when I called ************* the account was closed. I have responded to *** that I will be in contact via a formal letter with ************* via the office of ombudsman or office of the Vice President. I would also request these threats against my credit profile be recinded until further clarification can be provided as to this mysterious acct # and any balances they feel are owed.

  

  Business Response

  Date: 09/06/2025

  I have had the opportunity to review the consumer's concerns and the referenced account.

  Please be advised this account is showing as paid in full and closed with our office.

  If you have any additional questions please let me know.

  Regards,

  CBV Collection Services.

• Initial Complaint

  Date:26/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Collection agency is constantly calling this business about a former employee by the name of ****** or ********* ******. They do not give us the option to tell them that we are an former employer and when we call them to tell them that we are a former employer of this person, they ignore our request to stop calling us.

  Customer Answer

  Date: 27/05/2025

  My name is ******* *******, President of ****************.

  

  Business Response

  Date: 09/06/2025

  I have reviewed the concern from the consumer, as well as reviewing the associated accounts.

  The number associated to this consumer has been noted on the accounts as a wrong party. Please be advised that there is a possibility that another account could be assigned to our office for this individual with this number.  If calls should start again, please contact our office and we will remove it.

  Regards,

  CBV Collection Services.

• Initial Complaint

  Date:22/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the last couple days Ive been receiving calls and text messages from cbv collections services about a debt they say Ive incurred through the city of orillia for an unpaid parking ticket. Ive contacted city of ******* as well as service Ontario and they both said Ive never had an outstanding balance through them. *** has reported this debt to the credit bureau and it has dropped my credit score, they have tons of the same reviews happening online of them trying to falsify debt and harassing people to give them money.

  

  Business Response

  Date: 28/05/2025

  Thank you for contacting our office.

  In an effort to confirm the details provided by the consumer with our client, we need to complete our Right Party Verification process to submit the request to the client for validation.  We will require the consumer's address and date of birth to move forward with this inquiry.

  Regards,

  CBV Collection Services Ltd.

• Initial Complaint

  Date:22/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a collections with CBV, I have tried reaching then regarding documents and have not received a signed document by me. They have claimed someone else is now taking this debt, however it still shows *** on my report. My name is ***** ***** ****** and my previous name was ***** ***** ******* ******

  

  Business Response

  Date: 27/05/2025

  Thank you for contacting our office.  I have spoken with our Operations team and reviewed your account.  One of our Supervisors have advised they have spoken to you about this account specifically, explaining that *** still owns this debt, however another agency is working it for us on our behalf.  This explains why the credit reporting shows ****  We have asked the agency handling the account to reach out to you, and our team here has requested the backup for this account, which will be forwarded to you once received.

  If you have any further questions or concerns please let me know.

  Regards,

  ***** ********

  **********************************************************************

   

• Initial Complaint

  Date:16/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** has been reporting a 6 year old collection account with account number ****** on my credit report which I don't recognize. I had mailed the company requesting them to validate it (documentation has been attached) through Canada Post registered email with tracking number RN809323243CA which they received on 16th January, 2025 with A ****** as the signatory (find it attached). It has been more than 4 months now and I still haven't received any response from them. As it has been more than 4 months that I requested it and clearly *** cannot validate this alleged debt, this collection account needs to be deleted immediately off my credit report or I would use my consumer rights and reach out to the *********************************** which clearly states that Collection Agency has to tell a consumer what they say an alleged debt is for.

  

  Business Response

  Date: 22/05/2025

  Thank you for contacting our office regarding your concerns.  Please be advised that we take a consumer matters seriously.  We have reviewed your letter and I have provided statements of your ****** account, as well as ***'s provincial license authorizing us to collect in ********  In regards to the statute of limitations, the statute is 2 years.  This means that after a consumer defaults on a payment the creditor, which in this case is ****** has 2 years to initiate legal action against you to collect the debt.  While the statute is 2 years to pursue legal action the duration the account being reported to the credit reporting agencies is different. Unpaid debts can remain on a credit report for 6 years from the date of last activity.  I see in my review that the 6 years is coming up which means it will be removed in June, however this doesn't mean that collection activity has to cease.  Collection attempts can continue indefinitely.  I would recommend contacting our office to speak to one of our representatives in regards to resolving the matter.

  If you have any further questions please let us know.

  Regards,

  CBV Collection Services.

• Initial Complaint

  Date:14/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've paid the collection, please remove it from my credit report.

  

  Business Response

  Date: 16/05/2025

  Thank you for your communication.
  
  Please be advised that we have reviewed the information and have found that the consumer contacted us on 05/14/2025. The consumer claims that they have resolved the account. We have requested for a proof payment and the consumer did not want to discuss the matter further.
  
  Kindly be advised that the consumer also sent an email on the same day 05/14/2025 advising that the file does not belong to them.
  
  At this point in time, we do recommend that if the individual is in disagreement with the file, they should file a dispute with one of the major credit reporting agencies ********** or *******. The credit bureau would need to conduct an investigation on their end to determine validity of the individuals claim. We have provided the contact details for the credit bureaus listed below. We apologize for any inconvenience that may have been caused. Thank you for your communication and patience.
  
  Equifax **************
  TransUnion *************
  
  
  Thank you & Regards,

  Customer Answer

  Date: 19/05/2025

   
  Complaint: 23328168
  
  I am rejecting this response because:

  Dear CBV Collections Team,
  I am writing in follow-up to your response dated May 14, 2025, regarding my BBB complaint. I would like to clarify the following points:
  1. Proof of **************************start="306" data-end="309">In my original submission to the BBB on May 14, I attached a copy of my proof of payment for this account.
  2. May 14  Conversation:
  I also participated in a phone call with CBV COLEECTION on May 14, 2025, during which I provided payment confirmation. I have an audio recording of that conversation. i never said that I refuse to discuss the matter further".Furthermore, I did not send any email on May 14 stating that this file does not belong to me
  3. Request for Deletion from ***********************start="809" data-end="812">Now that this debt has been paid in full, I respectfully request that you remove (delete) the corresponding collection entry from all credit reporting agencies (******* and **********). Under the Fair Credit Reporting Act, it is your rightand my entitlementto have satisfied accounts removed from my credit file.
  If you believe further information is required, let me know what specifically is outstanding so I can provide it without delay.
  Thank you for your prompt attention to this matter.

   

  
  
  Sincerely,
  
  ******* ***

  

  Business Response

  Date: 22/05/2025

  Please be advised that collection items are not removed from credit reports once they are paid, they are updated to reflect their status.  I have reviewed your account and can confirm that a release letter was sent to you, the file is closed as paid in full on our system, and your credit reports reflect that it's paid in full as well.  Removals do not occur just status updates.

  Regards,

  CBV Collection Services.

  Customer Answer

  Date: 30/05/2025

   
  Complaint: 23328168
  
  I am rejecting this response because: I can see this account is still open. Please remove it from credit report.
  
  Sincerely,
  
  ******* ***

  

  Business Response

  Date: 02/06/2025

  Please be advised that accounts are not removed from credit reports, they are updated to reflect their current status, which in this case is paid in full.  The account will reflect that status, that the file has a zero balance and the file is closed.  This does not go against the Credit Reporting Act, the Act talks about consumers having their rights to request updates, but that is not in regards to removing accurate information, it's for disputes and discrepancies.

  Regards,

  CBV Collection Services.

• Initial Complaint

  Date:09/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The letter is dated April 3, 2025 was received at the *****************************************, MB address. The date of delinquency is May 17, 2019. The person stated, ***** ****** has been passed away since July of 2015. Also he has not lived at this residence since 1996. After his passing a lawyer had paid all his owing, which was only home bills and taxes. He owed nothing else. This is a fraud as why so late a letter. Makes no sense!!

  

  Business Response

  Date: 14/05/2025

  Thank you for your communication.
  
  Please be advised that we have reviewed and have forwarded the information provided from the individual to the original creditor.  Kindly note that the original creditor has advised that the reason the intended individual was still deemed as being liable after their passing. This is due to as of 2022, the intended individual was still listed as a registered owner of the address *************** Neighbourhood Liveability assessments are issued to every registered owner of a property. The lawyer should ensure that property owner information is updated with the assessment and tax department.
  
  Based on the information, the original creditor has closed the file(s) as deceased.
  
  Thank you for informing us of the situation and we do apologize for any inconvenience that may have been caused.
  
  
  
  Regards,

  Customer Answer

  Date: 14/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/05/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are calling me 5 to 10 times a day. They want to collect a supposed debt I owe for a ****** account that I had more thant 20 years ago. I made inquiries with the both credit bureaus, and they have confirmed that I have no withstanding debt in collection on my credit file. I asked them multiple times to stop calling, but they just keep on doing it. I even blocked a their number, only for them so start calling me from another number.

  

  Business Response

  Date: 09/05/2025

  Thank you for your communication.
  
  Please note that we have reviewed the information and if the consumer is in disagreement with the file, the consumer may file a dispute with the original creditor. Kindly be advised that we are hired on behalf of the original creditor to assist consumers with overdue and delinquent files.
  
  At this point in time, we have removed the consumers phone number to refrain from any outbound calls. Kindly allow up to 24 hours for this to take full effect.
  
  If there are any future requests, kindly send us an email at ******************************************************* and we will be more than happy to assist.
  
  We do apologize for the inconvenience and appreciate your patience and understanding. Thank you.
  
  
  Regards,

  Customer Answer

  Date: 09/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:02/05/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Below I have copied & pasted an email I sent to *** today (May 2nd 2025) that pretty much sums up the issue:Hello - I received a call from you (CBV) today in regards to the indicated Reference # re: outstanding debt owed from a *************/******** Bay credit card.THIS DEBT WAS PAID IN JUNE 2024.Please note that ************* (somehow) passed this debt onto to multiple collections agencies - you, CBV, being one of them. You had already passed this collection to a law firm - TPH Legal Services - who sent me a letter which I received on Jan. 13th, 2025. I immediately followed up with TPH (I spoke to a ******* ******** ************************************************* and forwarded them all of the attached documents proving that I had already paid and the debt was released. Please review the following attachments carefully. Attached you will find:- a Release Letter *********************** Collections (CBCC) as proof of payment of the debt - a screenshot of an email from the other collection agency that reached out to me to collect this debt, which subsequently provided me with the release letter.- a screenshot of my NEO Credit Account (now closed) - as proof that I only ever had ONE credit account with ************** therefore, could only possibly have ONE owed amount - which again is paid. - a screenshot of my ********** account showing that the outstanding debt on my credit report was PAID (to CBCC).- screenshots of my online banking account showing the payment that was made. - a screenshot of the email I sent ******* at *** that included their claim # and all of the attachments showing proof of payment. If this is not sufficient enough for you to cease your harrassment I am BEGGING you to please tell me whom I need to contact to make this stop! This debt was paid nearly a YEAR ago!Regards,

  

  Business Response

  Date: 09/05/2025

  Thank you for your communication.
  
  Please be advised that we have reviewed the information and have been in contact with the consumer. The consumer has provided their supporting documentation in regards to the file being resolved previously. We have reached out to the original creditor and have provided them all of the consumers documentation.
  
  The original creditor has reviewed the information and they agree with the consumers findings. The original creditor assigned the file to *** in error and has advised *** to close the file accordingly. The file has now been closed as resolved.
  
  We do appreciate the consumers patience and understanding and apologize for any inconvenience this may have caused. Thank you.
  
  
  
  Regards,

  Customer Answer

  Date: 11/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.*
  

  *But for the record, I have grounds to file an official complaint against *** with the *************************************** Delivery Consumer Services Operations Division (Consumer Protections). Im opting out of moving forward at this time - but consumers should note this collector may violate the rules & regulations laid out in the Collection and Debt Settlement Services Act (CDSSA) if assigned your case. Be warned.
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not aware nor liable with this debt with *** PURCHASE ****************. A. i do not have any contract with *** PURCHASE ****************. A. they did not provide any contract that i must aware off and it just show in the credit report.

  

  Business Response

  Date: 05/05/2025

  Thank you for your communication.
  
  Please be advised that at this point in time, we have never completed right party verification with the individual to determine if this person is the indebted party or not. While the Limitations period may have expired for some collection strategies, agencies are not precluded from certain actions to collect debts.
  
  We do recommend that the individual should contact an agent to determine what the next best steps should be to come to an amicable resolution.
  
  We can be reached directly at *************************************************************************************

   

  Thank you & Regards,