Complaints
This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 288 total complaints in the last 3 years.
- 104 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:25/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company calls my house all hours of the day and night when I answer no one talks then they hang up ..I work shift work and don't want to be called in the wee hours of the morning just for NOTHING!!! I CALL THE NUMBER BACK and it's these guys....**** * **** *******
Business Response
Date: 29/08/2022
Thank you for your communication.
I can confirm CBV is attempting to contact the complainant with respect to an outstanding matter associated with her name and telephone number. I have reviewed the calls, and can confirm all contact attempts have been made within the allowable legislated time frames.
The complainant should contact an agent, toll free, at 1.855.528.5378 to make suitable arrangements to resolve her account.
Initial Complaint
Date:24/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Receiving daily robo calls from cvb. I am under protection registered with the ********** ** *******. All claims have been submitted and notified and proposal was accepted August 2022. Therefore it is ******* for this company to call my phone number from the 20 plus numbers they use. If it continues legal action will be taken against this company at their expense for disobeying the ********** ***** *** **** *** ********** ** ***********. I have no idea who or what they are calling about.Business Response
Date: 25/08/2022
Thank you for your communication.
I have taken the opportunity to review our call attempts to ************. I do not show any attempts associated with a "******* *********.
Can the complainant share any details about the conversations with our agents to assist our investigation?
Customer Answer
Date: 30/08/2022
They have all been robo calls, no one is on the other end. They call daily from many different numbers. when i do the search, it always come up CVB. * **** *** * ****** ** ******* ** *** **** ********** ***** ******** **** **** *** ***** **** **** **** **** ** **** **** ** ***** **** CVB needs to update their records before calling people. Not sure if they are asking for me or my son ho is also on a ******** ******** or if they are for old debts that have been resolved over 10 years ago. Just want to to tell them to take my phone number off their calling list as they are not allowed to call my number any more. ** ** ********** ******* ********** ***. Thank youBusiness Response
Date: 31/08/2022
Thank you for your communication.
We are unclear how CBV would know the complainant, or her son, is under a Consumer Proposal if there has been no contact at the telephone number. CBV agents are unable to progress accounts responsibly with no information.
The complainant should contact an agent, toll free, at 1.855.528.5378 and be prepared to provide details regarding the Consumer Proposal(s). Without this information calls will continue.
Initial Complaint
Date:03/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business calls me multiple times a day from multiple numbers. I do not have any outstanding debt, and I have never been sent any formal letters detailing this supposed debt they keep calling about. They do not have my correct name or address or any other information they claim to have on file. I want them to stop calling me.Business Response
Date: 04/08/2022
Thank you for your communication.
CBV is attempting to contact a Brianne Ducharme with respect to multiple matters in our office. We believe in good faith our attempts are to the correct party.
It is possible our attempts have been directed to the incorrect party. To determine if the complainant is associated to these matters she should contact an agent, toll free, at 1.855.528.5378 for further assistance.Customer Answer
Date: 04/08/2022
Complaint: ********
I am rejecting this response because:That is not my name, therefore you have the incorrect person. Please cease all contact with me.
Sincerely,
**** ******Business Response
Date: 04/08/2022
Thank you for your communication.
CBV is attempting to contact a Brianne Ducharme with respect to multiple matters in our office. We believe in good faith our attempts are to the correct party. It is not uncommon for consumers to have name changes or use a shortened or more common first name. Simply because a consumer does not use the name they enter on a credit agreement in their everyday life does not absolve them of their obligations.
It is possible our attempts have been directed to the incorrect party. To determine if the complainant is associated to these matters she should contact an agent, toll free, at 1.855.528.5378 for further assistance.Business Response
Date: 08/08/2022
Thank you for your communication.
CBV believes in good faith we are contacting the correct party. Collection efforts will continue.
Customer Answer
Date: 08/08/2022
Complaint: ********
I will continue to reject this response, because you are not contacting the correct party, and I am tired of being harassed.
Sincerely,
**** ******Business Response
Date: 09/08/2022
Thank you for your communication.
The complainant is adding nothing new to the original inquiry. CBV considers the matter closed.
Customer Answer
Date: 09/08/2022
Complaint: ********
I am rejecting this response because: I would like no further contact from this business, as originally requested. I have no intention of calling or reaching out to this business to discuss anything, as I do not owe debt to them.
Sincerely,
**** ******Business Response
Date: 09/08/2022
Thank you for your communication.
CBV believes in good faith we are contacting the correct party.
Collection activity will continue.
CBV considers the matter closed.
Customer Answer
Date: 09/08/2022
Complaint: ********
I am rejecting this response because the business refuses to listen to me and cooperate with my request.
Sincerely,
Brianne DupuisInitial Complaint
Date:29/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company keeps calling me for the last six months. At first it was every few weeks. Now, since June is it everyday or second day. I told a few different agents last year that I am not ******* ********, the person they are calling for. I requested to have my phone number removed from this lady's profile. Obviously, nothing was ever changed. Now all the calls are robotic still stating they are calling for ******* ******** who owes them something. I am tired of having voicemails left by CBV Collections Services everyday now, just to keep deleting them. Why ******* the wrong individual until no end. This is unacceptable. I want all communications from this company to seize.Business Response
Date: 29/07/2022
Thank you for reaching out with your concerns.
I've reviewed the account and removed your number and flagged it as a wrong party contact. Please allow one business day for our systems to update, and then you shouldn't receive any further calls relating to this account.
If you have any further questions please let me know.
Thanks!
Initial Complaint
Date:28/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Being contacted from CBV collections for ****** mobile. That bill was from when I was ** and it was paid in full many years ago. I am not paying for a bill that was paid already many many years ago. I does not show up on my credit report.. the calls and *********** needs to stopBusiness Response
Date: 02/08/2022
thank you for your communication.
CBV is the duly authorized creditor with respect to this debt, after purchasing the account from the original creditor on July 12 2016.
Please provide proof of payment so that we may escalate your concerns to the original creditor for investigation.
Customer Answer
Date: 03/08/2022
Complaint: ********
I am rejecting this response because: I never had ****** in 2016, **** ** ******** they call me everyday. I am not paying for something that was paid off years ago.
Sincerely,
****** ****Business Response
Date: 03/08/2022
Thank you for your communication
Without proof of payment to escalate for investigation we must assume the debt is outstanding. Collection efforts will continue.
Initial Complaint
Date:26/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cbv collection services has been contacting me through my work email address for months over monies they ***** I owe to an energy company in Alberta.
I was not residing in the residence when the alleged charges were incurred.
They are continually ********* me through my employer, which could lead to me being reprimanded.
This needs to stop.Business Response
Date: 28/07/2022
July 28, 2022
Better Business Bureau of Mainland B.C.
**********************
Re: ********* *****
Email: **********************
Account #’s: ************** * **************
Case: ********
Dear *** ****
Thank
you for forwarding the above noted consumer’s concerns. Please note that CBV Collection Services Ltd.
(CBV) takes all such consumer inquires seriously.
I
have reviewed our database for all emails sent to the above referenced email
address and can confirm that CBV was attempting to contac* ***** *********
regarding multiple matters in our office.
CBV
did not receive any response back from any of our emails until yesterday July
26, 2022 where Mr. ********* requested we remove his email address. We have
removed the above email address as requested.
I
would urge Mr* **** to contact our office, toll free, at 1.866.887.0751 to resolve
these matters in our office
I
trust this meets with your satisfaction. Should you have any questions or concerns, please do not hesitate to
contact the writer directly.
Sincerely,
Mike D*****
Divisional Manager
CBV Collection Services Ltd.Customer Answer
Date: 28/07/2022
Complaint: ********
I am rejecting this response because:1. I don't know who Mr. **** is.2. I requested CBV stop sending emails to my work email address because i could face disciplinary actions from my employer.It is not the first time I requested these actions to stop.3. I don't agree that I owe any money to the energy company that filed a claim.I was gone from that property before costs were incurred.
Sincerely,
***** *********Business Response
Date: 29/07/2022
My ********* email address has been removed from all accounts
and he will not receive any more correspondence from us. If Mr. *********
is disputing the charges he will need to contact our office as our client ****** ****** confirmed these charges are owing. Also our response had a typo. It should of stated Mr. ********* not Mr. ****Thank you
Initial Complaint
Date:15/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In 2010 I had an account with ***** that got into collections. In 2011 the account was part of a consumer proposal and paid off. CVB collection put the account in collection again in 2012 . I disputed the account with BBB ******* *** ***** ***** in 2017 and received a letter from CVB that the account was closed.
Now they are trying to collect again!
I submitted all the information to them on June 24 , 2022 including the letter from them. They are still continue to harass me on the phone regarding the debt.
I want them to stop calling me and I don’t want them to put anything in my credit score.
They even had the wrong account number.
When I ask for the account number was shorter then the original one but very similar.
Please advise.Business Response
Date: 25/07/2022
Thank you for your communication.
We have reviewed the documents supplied by the complainant and our internal files. We can confirm that all accounts have been closed as included in bankruptcy. We apologize for any inconvenience our inadvertent contact attempts may have caused.
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