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Business Profile

Contact Lenses

Perfectlens Contact Lenses Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Contact Lenses.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:22/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from Perfect Lens World on September 29th 2024. After 2 weeks of no communication from the business, no tracking number or anything of the sort, I decided to give them a call. I was thinking it was just a technical issue because Florida had just suffered 2 major hurricanes. The business then told me there was a hold on my account from December 2023, where they stated that there was a "charge back" on my account. I have explained to them on multiple occasions that the charge back was a mistake on my bank because the card was stolen from me and the bank had to conduct a fraud investigation. The account was closed but the investigation still had to be conducted. Now they are refusing to give me the box of contacts that I paid for due to this charge back, and also they said that they had sent me an email stating that I needed to communicate the reason for the charge back. I never received said email but after the explanation I gave they still refused to remove the hold, send the new box of contacts and have told me they will not give me a refund and I have to call my bank. At this point all I am needing is my box of contacts because I am tired of fighting with them over a mistake I didn't make. The box of contacts was paid for, they need to send me my contacts.

Perfectlens Contact Lenses Canada is NOT a BBB Accredited Business.

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