Complaints

This profile includes complaints for G&F Financial Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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G&F Financial Group has 12 locations, listed below.

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  G&F Financial Group

  401 7300 Edmonds St Burnaby, BC V3N 0G8

• 

  G&F Financial Group

  105 4191 Hastings St Burnaby, BC V5C 2J3

• 

  G&F Financial Group

  760 6 St New Westminster, BC V3L 3C7

• 

  G&F Financial Group

  2735 E 41 Ave Vancouver, BC V5R 2W8

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  G&F Financial Group

  7971 Westminster Hwy Richmond, BC V6X 1A4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Worked with a Senior Money Advisor (Advisor) at G&F Financial (Mt. ****** branch) who is my existing mortgage lender on a renewal that was due Dec. 11, 2024. I was also being offered rates with TD and was sharing the rates. On Dec. 3, 2024, after I sent an updated offer from TD, Advisor sent me an email that she received approval from Retail credit for 3 YR Fixed at 3.24% and to please confirm if you accept. I immediately responded asking her to send it over to sign it and that we would do accelerated bi weekly at that rate. Very quickly after I sent my response, Advisor sent second email with sorry for the typo error, it was approved 3 YR at 4.24%, not 3.24%. Advisor sent third email with I hope you received my other email which I sent right after sending the incorrect rate with a typo error. I apologize for that. I will send you the mortgage renewal document for a 3 YR Fixed at 4.24%. In three emails I received Advisor had spelled my first name three different ways. Advisor did send the documents for the 3 YR Fixed at 4.24%, we did sign them. I sent an email through G&F Financial's website that I believed a contract was offered and accepted before Advisor tried to change the terms offered. On Dec. 6, 2024 I received a call from ******* who did not provide her title or role with G&F, and stated G&F would not honour the first rate that was accepted as they are human and make mistakes and the typo correction was sent after the initial email. However, the Initial rate was accepted before being told about any error. I believe G&F should honour the Initial rate offered. Yes, they are human and make mistakes, I understand that, however, the same Advisor sent three emails with different spelling of my name, showing that her attention to detail is the issue. I believe Advisor didn't notice the error until I responded with excitement about the great rate G&F was offering to keep our business and asking if we could do accelerated bi weekly payments.

  Business Response

  Date: 13/12/2024

  Hello

  As this case should have been sent to the **** Credit Union as per the Market Code of Conduct, we will be handling this complaint without further response to the Better Business Bureau.

  Compliants to the Credit Union are to follow our policies.  ********************************************************************

   

  Customer Answer

  Date: 19/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. They did not provide any resolution through the reply, however, they contacted me privately and have agreed to honour the initial agreement.

  They had two employees reach out and were great to deal with.

  Sincerely,
  
  ****** Braid

• Initial Complaint

  Date:21/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An electronic transferred of $97,443.28 from lawyers trust to my account at ***************************** (GF) occurred August 14, 2024. It was not entered in my account at ***** the couple of weeks prior I had been contact 3 times by GF once to confirm my home address, another was to advise me to get a reverse mortgage instead of a line of credit and finally to advise me about a TFSA.On August 15, 2024 I was notified in writing by GF that unless I immediately contacted them, they would return the funds to the lawyers. I told them to return the funds. I am not jumping though GF hoops to access my money.On August 16, 2024 the funds were entered to my account, a hold was placed on the account and I was charge $15 fee for telephone transfer. No transfer *********** date (October 21, 2014), the funds remain in my account, with a hold on them for $************ cant claimed they forgot to return the funds as one of the lawyers contacted GF directly to get the funds returned. ** told the lawyer they would immediately return the funds. Of course GF never did. Also GF did not inform the lawyer of any problem with my ********** my thinking the only possible reason for GFs behavior is that the funds have been stolen by GF and the bookkeeping to cover it is a hold on my account. Obviously I will not be investing in a **** at GF do I look that stupid

  Customer Answer

  Date: 22/10/2024

  Looking for a refund of $97,443.28 - either returned to lawyer's trust or remove hold so I can etransfer out of GF.

  Business Response

  Date: 24/10/2024

  I am writing to confirm receipt of this complaint.

  We are reviewing the complaint and will contact Mr. ***** within 5 business days to get further information and come to a resolution.

  Regards, 

  Complaints Officer ************************************************************************************************************************ 

  **** Credit Union

• Initial Complaint

  Date:17/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug 26 I was given the ***** of administration from the **********************. I attended gulf and fraser to conclude the estate matter and finally put my mother's memory to rest.I have come back to ********* to deal with my mom's estate since I was the only person eligible to do so.Since I have come back to ********* I haven't been able to make any money from my business. This probate period has drained my personal finances.I informed ****** ** the branch manager that I am homeless and panhandling from family for food and body hygiene products. ****** decided to take my situation as a personal insult when I asked him if there was any way he could make a request to his superiors to contact me so I could make a plee for a speedy review on my estate, he has now shut down the estate account and told me to go to another bank, unfortunately only a bank familiar with my mom's business is going to open the estate account which there was no problem being opened in June all of the sudden when I walked into ****** ** branch the bank now decided to close the estate account and render me homeless panhandling for food for the last 2 weeks.Clearly ****** doesn't have the communication skills or compassion to be playing such an important roll in our community. I would like ****** to be reprimanded and I would like to speak to his supervisor so gulf and fraser can finish the job they started in June.I am an overweight Caucasian male who is a person with disabilities in ****** for 14 years due to my heels needing surgery. So I'm not sure why ****** has decided to close the account his excuse is that my mom died on May 23 of 2020 and no one came to claim the account for 4 years. Which makes zero sense. I was in jail and then didn't want to deal with the stress of my mother dying and dealing with situations exactly like this.