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Business Profile

Food Delivery

Fantuan Delivery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:30/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order was from *** **, on Friday Jan 27, 2023, around 8 p.m. I ordered a rice dish from a restaurant that is about 1.5-2KM away from my townhouse complex. I have ordered from the same place several times before. They usually just leave the food at my front door (not the best practice, but acceptable). This time around the deliveryman just called me and said aggressively on the phone, "**** ** ****** ******". Because it is a large complex, the entrance is 3' (or more) walking distance from my particular unit. It was also raining outside. I called customer service, customer service contacted delivery man and he said "** ***** *** ** ** ** ****", and he just ***** the food OUTSIDE of the complex, on the sidewalk. He sent the picture to them and said it was delivered. When I looked at the picture I was very angry. I don't know what the problem was with the person, but the whole experience was just off. It was hostile and he did not even contact me to explain WHY. I would never take the food that way, even if it was free. They treated their customers with zero respect.

  • Initial Complaint

    Date:25/01/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fantuan has been deducting monthly payment from me for a whole year, and $9.99 each month.The payment date is 20th each month, the last payment happened on Oct 20, 2022 (after that, I cancelled my credit card so no further deduction after Oct 20, 2022).The situation is, I was in ***** before Oct 20, 2022, because of the China firewall, I cannot recognize this deduction, and I don't have any idea about this pre-authorized payment for Fantuan's delivery membership, and I even don't remember my account on Fantuan. And of course, I certainly didn't enjoy any service through this membership, I want to get my refund of "the monthly payment" for the whole year, which is $9.99 * 12.As I checked, the authorization id of the last payment (Oct 20, 2022) is *****z.

Fantuan Delivery is NOT a BBB Accredited Business.

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