Reviews

This profile includes reviews for Autozen's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Autozen

  3775 Lougheed Hwy Burnaby, BC V5C 0J4

  
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  Autozen

  3775 Lougheed Hwy Burnaby, BC V5C 0J4

  

Review Details

• Review fromMonica G

  Date: 19/12/2023

  5 stars
  Sold my 2019 Acura TLX that I no longer needed on Autozen and could not be happier with their service. I received an offer $2,200 above the best offer I got from a dealership. The team at Autozen was great to deal with and I never had to leave my home. The best part is that I got paid on the spot through Interac etransfer. I received the link when the Autozen employee came and he waited for me to confirm that I received the money in my bank account before taking away my car. Pretty amazing way to sell your car.

• Review fromKevin A

  Date: 28/09/2023

  1 star

  Kevin A

  Date: 28/09/2023

  Bad experience with the company. The agent broke down my car and just towed back to me. They didnt take any responsibility for the damaged.
  

  Autozen

  Date: 10/10/2023

  An Autozen delivery agent, not the buyer, facilitated the car pickup. During the cars transit to the buyer, a warning message regarding overheating appeared rapidly on the dashboard, instructing us to turn off the engine for cooling. Our delivery agent promptly pulled over and informed us of the situation.At Autozen, we are committed to safeguarding the interests of both our sellers and buyers and it became very apparent the vehicle was no longer in driving condition - it appeared right away as the engine warmed. As part of our standard procedure, we request sellers to acknowledge a seller disclosure form before pickup. This acknowledgment requires the seller to declare any known mechanical issues, confirm adherence to the vehicles maintenance guidelines outlined in the owners manual, and agree to potential sales cancellation if these conditions are not met or if a significant mechanical problem arises within 48 hours of vehicle pickup due to the vehicles prior usage.In exercising due diligence, we made the decision to cancel the sale in accordance with the terms of the sellers declaration. At our own expense, we arranged for a tow truck to return the car to the seller. Its worth noting that while the car was not currently inoperative, the likelihood of recurring overheating issues was significant, and Autozen wanted to protect the safety of both the vehicle and the agent.In our commitment to providing excellent customer service and resolving this matter in a fair and transparent manner, we have taken additional steps to assist the consumer in selling their vehicle. We have reached out to the buyer who expressed a willingness to rework the deal with the seller if he can receive a diagnostic report from a certified *** shop to ensure clarity regarding the mechanical condition of the vehicle. We have shared the buyer's contact information with the seller, including his cell phone number, to facilitate direct communication. Our goal is to facilitate a mutually beneficial resolution for both parties involved, demonstrating our dedication to customer satisfaction and the successful completion of transactions within our marketplace.

• Review fromAlvaro B

  Date: 24/10/2022

  1 star
  Their estimated price for your vehicles is way too lower than the market value, if you have no other options to sell your car, then you should probably use their services.