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Business Profile

Publishers Directory

Yellow Pages

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Yellow Pages's headquarters and its corporate-owned locations. To view all corporate locations, see

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Yellow Pages has 11 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:24/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear *********** am writing to file a formal complaint against Yellow Pages Digital Media Solutions. As a young and small business owner who recently started operating, I entrusted Yellow Pages to provide advertising services that would help grow my business.Unfortunately, not only did I receive little to no leads or benefit from their service, but they also misled me into signing a contract that is now draining funds I critically need to build and sustain my company. Despite multiple attempts to cancel the service and request a refund, Yellow Pages continues to charge me without providing the promised value or acknowledging my *********** a new and struggling business, every dollar counts. I feel taken advantage of and ignored. I respectfully ask for your help in investigating this matter and assisting in the recovery of the funds.Thank you in advance for your support.Sincerely,***** ********* Toronto Handymans ?? ************ ?? ************************

    • Initial Complaint

      Date:15/04/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They sold me a vip silver package of advertising and changed ***resentative every time I called and give me excuses over excuses so I stop payment to get what I signed for before paying to pressure them to deliver and they were going to apply credit then *** change excuses came and they paused my ad and now they canceled me for not paying they never give me the service I was supposed to pay but yet there bullying me to pay the full amount Im not impressed beings a member of the bbb for years giving quality customer service to my customers

      Customer Answer

      Date: 15/04/2025

      Delivered the contract like specified in the contract our credit the account 

    • Initial Complaint

      Date:18/11/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Through numerous attempts to cancel the said add they refused me , wanted to change the add and it would start over for another year costing me more or the same for less. They demanded my medical from my ** in stating they may reduce or cancel . I believe my human rights protect me as I have *** and I do not remember but I usually state that because the person i spoke with was confusing me. The *** called me earlier this week she and became verbally abusive talking over me and screaming at me to me after I explained my Brain injuries to her, I finally hung up and then again they called 2 more times so I blocked them They at this time do not have my current address and I am not sure if they are trying to sue me personally or by **** because I was using a personal bank account and personal credit card upon my first payment ot payments. I am 68 , the **** has other debts and I just want to retire peacefully and enjoy a stress free life of the time I may have left. I called *** today, they refused to provide any answers to any of my questions and refused to take the ********* number my personal bankrupcy records is **********. in bankruptcy... I am at a loss

      Customer Answer

      Date: 19/11/2024

      PJ - Nous traitons votre paiement / YP - We are processing your payment. Client / Account: ********* - Dyno Crystals
      A A YELLOW PAGES LUC













      Pages Jaunes / Yellow Pages ebill-*************** via ******************* 
      Tue, May 23, 2023, 1:29?PM




      to me


      English follows French

      Nous traitons votre paiement
      Cher(e) client,
       
      Nous traitons votre paiement de 
      Voici les dtails du paiement: $339.00
      Numro de paiement: 
      P-02940445
      Montant: 
      $339.00
      Numro de carte de crdit: 
      ************6469
      Numro de compte bancaire:

      Numro de client: 
      A01471210
      Nom: 
      Dyno Crystals

      Merci de votre confiance!

      Pour toute question relative ce paiement
      Communiquer avec le service la clientle au **************.

      Cordialement,
      Lquipe de Pages Jaunes


      We are processing your payment
      Dear Customer,
      We are processing your payment of $339.00
      Please see the payment details below:
      Payment Number:
      P-02940445
      Amount:
      $339.00
      Credit Card Number: 
      ************6469
      Bank Account Number:

      Account ID:
      *********
      Account Name:
      Dyno Crystals

      Thank you for your business!

      For any questions related to this payment
      Please communicate with our *************************** at : **************

      Sincerely,
      Your Yellow Pages Team

      Customer Answer

      Date: 19/11/2024

      Refund - of the amount paid for products or services if they were not delivered or were unsatisfactory.

    Yellow Pages is NOT a BBB Accredited Business.

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