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Business Profile

Siding Contractors

AZ Siding Vancouver

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Siding Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:15/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract with ***********************, owner of AZ Siding to supply and install *********************** (panels) on the East, South and West sides of our house on September 7, 2019. The work with AZ Siding is guaranteed for 5 years. By the 3rd, 4th and 5th years the nails on the West and East side are exposed and are not flush with the ****** panels. In April 2023 I emailed ****** requesting that he look at the exposed nails. He replied the he "spent time in the hospital due to an accident and "promised he would sent someone to deal with the issue". In April 2024 I emailed ****** again requesting that he deal with the exposed nails. It is now July 13 2024 and I have not received a response from ****** and this deficiency remains outstanding.Any homeowner considering hiring AZ Siding is welcome to look at their deficient work.I do not recommend working with *********************** and AZ Siding.

  • Initial Complaint

    Date:18/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted AZ Siding to put siding on our home in the summer of 2023. The work was completed, though the permit with the city of Vancouver wasn't closed because of additional projects we had on the go with other companies. AZ pressured us to give the final payment even though the permit wasn't closed, stating that their work had been completed, so we should pay them. Apparently we were supposed to keep the holdback amount until the permit was closed with the city, but we didn't know this, and paid them in full for the work on November 17 2023. Fast forward to end of January 2024, we received a "Claim of lien" filed by Southridge Building Supplies, because AZ Siding failed to pay them $10,413.48. We spoke with the lawyer representing ********** and they said if we gave them the holdback amount, they'd remove the lien. We said we've paid in full (and showed receipts) and they said we shouldn't have, and would still be on the hook for $4500 unless AZ Siding paid the $10k. We've attempted to contact the owner of AZ Siding many times and have only received one email back in February saying they'd "be in touch". We've paid in full for the services AZ Siding provided, and we shouldn't have to pay more because they didn't pay a sub contractor (especially since they pressured us into paying before the permit was closed by the city).

AZ Siding Vancouver is NOT a BBB Accredited Business.

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