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Business Profile

Pest Control Services

Green Valley Pest Control Ltd.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company through BBB and on July 4/23(Tuesday) a technician came to spray for the wasp problem I was having. It cost me $250.00 plus tax and included a one year warranty. I was told if the problem wasn't resolved in 1-2 days to let them know. On July 6/23, two days later (Thursday) I still saw wasps going in and out of the area so I texted the technician, no response. On July 7/23(Friday morning) I texted technician again, no response. Later in the afternoon, I contacted I assumed was the boss, ***. He told me if they're still active they will treat again on Monday. On Monday morning, July 10/23, I texted technician again to say wasps still active, again no response. In afternoon, I texted *** to say I had no response from technician and wanted to know when they were coming back, no response from *** either. This is now Tuesday, July 11/23, and I have had no further response from anybody from this company. Very disappointed in their customer service or lack there of, and I went through BBB so I wouldn't have a problem like this. I would actually prefer to get another company to resolve my wasp issue. I am so annoyed with them I do not trust them to do the job they were hired for in the first place.

    Business Response

    Date: 24/07/2023

    Sorry, this is the first email Ive seen. 
    Maybe the last one went to junk. 


    Anyway, I have contacted the customer and straightened everything out.


    Ive had some ****** issues with a sick ****** member and I totally dropped the ball. 
    I am so sorry.
    In addition, the Technician who was taking care of the job is also my son and is obviously dealing the same family issues, such as it is when you have a family run business. 


    We are treating the job again and giving them a full refund to make it right. 


    Thanks and have a great day. 


    *******************

    Customer Answer

    Date: 26/07/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Green Valley Pest Control Ltd. is BBB Accredited.

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