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Review fromAdrian C
Date: 15/08/2024
1 starAdrian C
Date: 15/08/2024
We have had a bi-monthly service contract with Green Valley Pest Control for over three years. Initially, they would notify us before coming to complete the service, but this practice stopped some time ago. Although the service date is handwritten on the invoice, it is often illegible. We were informed over a year ago that their technician comes by near the end of the billing cycle to complete the work.In the past year, we installed exterior cameras for other reasons, but we have not seen the technician during the week indicated on the invoices. We have tried to contact them twice in the last eight months to find out the exact date the tech comes by, but our inquiries were ignored.We were charged on our credit card for the service on July 31. The technician never came bythis time, someone was home for the entire month of July due to renovations, and the cameras also did not capture any visit. We texted *** (the only way to reach them) on August 9 to cancel our contract and request a refund for the ************* Although he canceled our contract, he refused to provide a refund for July, claiming the service was completed. When we informed him that our exterior cameras did not capture any visit, he did not respond. As of writing this complaint on August 15, we have yet to receive our July invoice from Green Valley.
Green Valley Pest Control Ltd.
Date: 17/08/2024
First off we require notice to cancel the contract prior to the service, but I did cancel it anyways.Secondly, the service was canceled, even though we didnt get adequate notice, and my bookkeeper did issue a refund. We never received an email, but I did receive a text.See below.***************** > August 9 Good morning ***, I've emailed you a few days ago about our July billing and cancelling our service and have yet to hear back.Which building?************** Not far from the address on your invoice.What is your email?Maybe it went to my junk **************************** email did you send it to?I will cancel from August on.Have a nice dayThank you. What about the refund for July? No one ever came.He already did ************ and I never got an email in July.Review fromBarbara M
Date: 03/10/2023
5 starsBarbara M
Date: 03/10/2023
I connected with Green Valley Pest Control via contact with BBB two days ago regarding having wasp nests removed which were in an awkward area and not something I was comfortable dealing with. ****** who was prompt and pleasant removed the nests and I have a one-year warranty for new nests in same area. I am completely satisfied with Green Valley Pest Control.Green Valley Pest Control Ltd.
Date: 04/10/2023
Thank you so much for the kind words.
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