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Business Profile

Roofing Contractors

Macbeth Roofing & Waterproofing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

This profile includes complaints for Macbeth Roofing & Waterproofing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Macbeth Roofing & Waterproofing has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:21/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Strata VAS 2825 located at ********************************************, hereafter known as Strata is making a complaint against ****** ********************************************** a division of MacBeth Roofing Corporation located at ************************************************, hereafter known as MacBeth.Strata hired MacBeth to replace the roof of the above-mentioned building, per the attached quote, which formed our contract. MacBeth received full payment from ******. After completing the work, water leaked into a top-floor condo unit and the units below. ****** hired an independent contractor to investigate the cause of the leak (report attached). Deficiencies in MacBeths work were discovered as follows:1. No drainage mat was installed below the insulation. 2. No filter cloth was installed per best roofing practices. 3. No paver pedestals were installed per MacBeth's proposal. Without drainage mat installation, paver pedestals are mandatory. 4. No screws and plates in the large, exposed area were observed per MacBeth's proposal. 5. There is a breach in the *** roofing membrane field area which caused water to run between the *** membrane layers, eventually breaking through to flood the suite below. A leak at the perimeter, as suggested by MacBeth, would have shown up on the drywall of the ceiling or wall below, which is not the case.6. A skylight was left covered in a tarp. ****** contacted MacBeth by phone and email to attempt to claim repairs under warranty on Oct 26, 2024 but received no response from MacBeth until Dec 3, 2024. ****** was forced to hire a contractor to tarp the roof to prevent further leaking. MacBeth eventually sent personnel to conduct their own investigation (report attached). MacBeth has not responded since. Strata wants MacBeth repair the roof and damage to the building resulting from their improper work and to pay for Stratas cost for tarping the roof, in accordance with the terms of our agreement and MacBeths warranty.

      Business Response

      Date: 20/03/2025

      Hi Macbeth Roofing Investigated Roof with 2 senior ****** attending. A detailed roof report was forwarded itemizing all issues and recommendations. I tried a few times to call ***** (strata ***** Was told email only. Macbeth is more than willing to again meet strata on site to review and discuss all concerns. I will personally attend this site meeting. Please let us know Time and Dates that will work, Thank You

      ****** ****** Owner

      Customer Answer

      Date: 21/03/2025

       
      Complaint: 22972878

      I am rejecting this response because: the third party company we hired disagrees with your assessment.  We don't need another inspection by MacBeth, we need to know whether or not you will honour your warranty and fix the damage.  As stated in my email to you (copy attached):

      We need a response from you so we can move forward with repairs. 

      We hired a third party contractor to independently determine responsibility for the damage and based on their conclusions MacBeth needs to take responsibility for the deficiencies and damage noted in their report.  This is not up for debate, we would simply like to know whether MacBeth intends to complete repairs under warranty or whether we need to hire another contractor to complete the repairs and seek compensation for our damages later.

      We have paid in full for work that was not completed as specified in our contract and we would like to resolve this without having to take further action against MacBeth. 

      Sincerely,


      ***** *****

    Macbeth Roofing & Waterproofing is NOT a BBB Accredited Business.

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