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Mobile Lease and finance (2023) Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:15/11/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm reaching out because I had Lease a vehicle with them which was a complete death trap... I complained right from the beginning they didn't care. Just said to take it to a repair shop... They had never laid eyes on this vehical that was sold through a dealership. 2013 jeep compass which they wanted ****** to end the lease early. Back in aug this car was written off They have been paid out by ****. But yet to show me and papers stating what **** has paid to them. As well im STILL paying insurance on a vehical that is no longer here. They say I owe almost ******* And I ask to see where they got these numbers. Also if I'm still paying insurance - 596 to date on a car that is ******** are they getting these number without adding the insurance in as when they finally cancel it that check will go to them..I ask them to send me any and all documents stating all these numbers - with the canceled insurance added in. They won't they sent one of there papers with random numbers that mean nothing to me until I see proof of what they have been paid out. I will be willing to continue payment once I see these numbers. I have consulted a lawyer and am waiting a reply.

    Business Response

    Date: 18/11/2024

    On behalf of Mobile Lease and Finance, we do extend our apologies for not providing you with the requested documentation from the **** Total Loss Claim.

    Please see the attached comprehensive breakdown. We trust you will find everything in order, in accordance with the terms of the Lease Agreement.

    Should you have further questions or concerns, please let us know.

    Regards,

    Mobile Lease and Finance (2023) Inc.

Mobile Lease and finance (2023) Inc. is BBB Accredited.

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