Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:26/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hired Groundhog Excavating to fix a water seepage issue in my basement. They came and replaced some drain pipes and reassured me that they scoped the drain pipes and everything has been fixed. After paying the business 14,437.50 $ for the service on Nov 29th, we noticed water seeping in again after a few days. I contacted the business again hoping to fix the problem. They came and scoped again and now they found issues all of a sudden in a drain pipe they had scoped earlier. Trusting the business, I agreed to get the work done again. They charged me $5512.50 on December 13, 2023 for the second contract. However, after a few days, water was noticed in the same spot again. We have been trying to get in touch with the business for the last 2-3 weeks but not getting a response or reply from them. We have made multiple attempts to communicate with the business but no response
Business Response
Date: 06/02/2024
I’m quite taken back from this complaint.
we have been in contact and **** knows we had equipment down for repair due to the major freeze and snow. We never let customers down.
everything is up and running now and we will be taking care of her issues.Customer Answer
Date: 15/02/2024
Better Business Bureau:
Ground hog excavating reached out to me and fixed the issue very professionally
Sincerely,
**** *****
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