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Business Profile

Motorcycle Dealers

Barnes Harley-Davidson

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

This profile includes complaints for Barnes Harley-Davidson's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Barnes Harley-Davidson has 2 locations, listed below.

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    • Barnes Harley-Davidson

      8859 201 St Langley, BC V2Y 0C8

    • Barnes Harley-Davidson

      1465 Iron Mask Rd Kamloops, BC V1S 1C8

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:24/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April of 2022 my motorcycle went in due to a no run issue, they diagnosed and said motor was bad. Rebuilt the motor, gave motorcycle back to me damaged and i reported that right away as well as that it didnt seem to be running right still. The service lady said they would not be able to get it in for a while. I picked the bike up beginning of july from the repair. End of july finally able to line up bringing it back. Diagnosis motor blown again. Was told id be getting a brand new "crate" engine not one assembled by them. Fast forward to now and i was made a bunch of promises and recieved nothing other than excuses. Their poor workmanship has cost me thousands now and i still have no bike. I dont trust them to fix it properly and want it transferred to a different dealership to be fixed properly. I am at a loss, i am very upset and have lost my temper several times now trying to deal with this.

    Barnes Harley-Davidson is NOT a BBB Accredited Business.

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