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Business Profile

Truck Parts

Cap It Truck Canopies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Parts.

Complaints

This profile includes complaints for Cap It Truck Canopies's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cap It Truck Canopies has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/09/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When presented with the picture of the suspension lift kit in its entirety. Kit shows top hats for front struts. When I received the kit it didnt include these. Ive circle the component in the picture. If a costumer looks at other lift kits they will notice these are not included in the kit photos. So it makes the costumer think they are included when looking at this kit. I would like the pieces in question removed and I also want the money Ive spent on the added parts to be refunded, which is also added in the pictures.

      Business Response

      Date: 03/09/2024

      This is for our head office location.

      Our store is

      ***************************************************

      please redirect accordingly.  

    Cap It Truck Canopies is NOT a BBB Accredited Business.

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