Window Installation
Centra Windows & Installs ProsHeadquarters
Reviews
This profile includes reviews for Centra Windows & Installs Pros's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 35 Customer Reviews
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Review fromAmanda R
Date: 27/12/2022
1 starAmanda R
Date: 27/12/2022
******** ******** I had my windows done in 2021 and they came out 3 times to “fix” them. I had cracked caulking on all windows, water pouring in through 3 and we freeze in the winter even with a wood stove ( we are actually going through more wood with the new windows) the road noise is awful * ** *** ***** *** ******** ******* **** *** **** ***** ***** **** the road noise wakes my granddaughter up constantly! They just came and replaced all the frames ( except 1 sliding glass door so now it looks different from the rest) and they did so much damage to my window sills with their crow bars, and one of the windows they slammed so hard in it actually pushed the moulding off the wall so now there is a big gap with lots of draft, they cracked another window sill and left spray foam all over my floors! This last year and a half has been a nightmare with my new $25K windows! ****** ** *** **** **** ** * **** * **** ***** ****** ** ************* ** ******* *** ********** My granddaughters room is so cold we have to have a heater in there so she can play and sleep! I was even told at one point I needed to take the moulding off every window and fill with insulation, and that windows create a tornado effect and blow cold air back into the room?! So why did you tell me to go with the most expensive ones to block out the sound and keep the cold air out and warm air in! Centra windows has cost me nothing but money, time, tears and frustration
Centra Windows & Installs Pros
Date: 04/01/2023
Hi ******, we're sorry to hear that you're unsatisfied. As the team mentioned, they will be back to replace the sliding door and fix the liner. Our service team has also tried to contact you to see what else can be done to help, please give them a call back at your earliest convenience.Amanda R
Date: 09/03/2023
No one came back and replaced the sliding glass door?! And I received 1 call they left a voicemail and have not returned my call back. There are so many more issues than a sliding glass door, I am sorry thats all you took from this entire situation.Review fromLeslie M
Date: 14/12/2022
5 starsLeslie M
Date: 14/12/2022
Marshall, Sherman and Pushpinder were quick professional and very capable. I am very happy with the product and the team!Centra Windows & Installs Pros
Date: 12/01/2023
Thanks for taking the time to leave feedback! Be sure to collect your $200 referral bonus if you ever recommend us to a friend or family member who becomes a Centra customer!Review fromSherry P
Date: 11/12/2022
1 starSherry P
Date: 11/12/2022
Centra (Langley) supplied all the doors and windows to my home. They claim on their website there is a lifetime warranty on their products. The doors are 4 years old and the locking mechanism on 2 doors have failed, they don’t lock properly and now there are security and safety risks. I’ve submitted 3 on-line requests for warranty work on these doors. I called the service manager (Anna) twice with no response. I’ve called the Lead Customer Care person (Lee) still no response. It’s unacceptable that management is aware of my security issues and choose not to respond.
***** ******** ******** ***** ** ****** This company needs to be held accountable *** ********** *** *********Centra Windows & Installs Pros
Date: 04/01/2023
Hi ******. Apologies for the wait on rectifying the issues with your doors. They're still covered by the warranty, and new frames are being made for you. We'll reach out as soon as they're ready to install.Sherry P
Date: 04/01/2023
Hi Centra
Thank you for finally getting to me.
I now have a total of 4 doors not working properly.
You and I both spoke with the Home Warranty company, of which you are now providing 2 brand new doors that are leaking.
There are 2 other doors that are not locking.
Would like to know when all of this can be resolved.Centra Windows & Installs Pros
Date: 12/01/2023
Hi ******, this was passed on to the service team and they will work to ensure all issues are sorted out for you. Thanks for your feedback!Review fromWiena G
Date: 20/11/2022
5 starsGreat knowledgeable and friendly service from beginning to end made replacing windows with Centra a pleasure. The installation team of Marshall, Dave, Rushpinder and Jacob did a fantastic job.Review fromTracey F
Date: 08/09/2022
1 starWe had a 16’ slider installed to replace an 8 ft window and 2 french doors. The city came by and wanted a structural review and shut the project down. It took 3 months before we could start the project again because of poor Centra management. They were paid right after the job was done and had very little incentive to correct our problem. Their engineer said this was because they were all “working in silos” and didn’t know what the other was doing. It wasn’t until we had to get everyone together in several Teams calls to get anything done properly. In the end, they had to replace the 16’ slider with 2 88 inch sliders and I still have not received a refund nor any communication regarding the fact that one of the sliders cannot be unlocked. We are going on 4 months now. This has been a nightmare for us, resulting in having to maintain 2 homes over the summer. I am so disappointed with this company, I would never recommend their product. The installers were great. Management could use some serious help.
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