Reviews
This profile includes reviews for Kirkstone Heating and Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 23 Customer Reviews
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Review fromDavid M
Date: 17/12/2022
5 starsDavid M
Date: 17/12/2022
This is the second year we have had Kirkstone heating service our Fireplace.
All the staff are professional friendly and helpful. Tony the technician was fantastic! Remembered us from last year, was thorough and explained what he was doing and why . The service, people,
communication and service is great .
Kirkstone Heating and Cooling
Date: 11/12/2024
Hi *****,Thank you very much for your feedback and 5 stars! We are so glad to hear that **** provided you with such exceptional service. Please don't hesitate to reach out if there's anything else we can do for you!Review fromMelanie P
Date: 10/12/2022
5 starsMelanie P
Date: 10/12/2022
Amazing service and James is awesome! He is knowledgeable, helpful and customer oriented! Thank you!Kirkstone Heating and Cooling
Date: 11/12/2024
Hi *******,Thank you very much for your feedback and 5 stars! We are so glad to hear that we provided you with such exceptional service. Please don't hesitate to reach out if there's anything else we can do for you!Review fromChristine H
Date: 26/10/2022
1 starTony the technician did not do the 30 points tune up, cleaning and safety inspection that the company so proudly advertised. I also asked him to fix the problem that my fireplace was unable to turn on/off by the thermostat. Without investigation Tony immediately said the culprit is the thermostat. The same ********* thermostat is sold at ****** for $54.84 but I was charged $220. When I phoned the company why I was overcharged? I was told the charge is included warranty that the company has to pay for. He also said the company would go broke if it is not charged at that price even for a 2 minutes job. My total bill came to $429.45 including cleaning and thermostat. Also, Tony was not careful with his tools, which made a long crack in the tile.
I'm still left with the same problem - fireplace cannot be turned on/off by the new thermostat. In retrospect, the new thermostat replacement was absolutely unnecessary.
My experience with this company is the same as some of the reviews. "BUYER BEWARE"
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