We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Consignment Clothes

Curated Consignment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Complaints

This profile includes complaints for Curated Consignment's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Curated Consignment has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:25/07/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the early months of 2023 (Jan/Feb) I brought a large number of clothing items to Curated Consignment. At the beginning of July I had yet to see a return from these items and realized none of the items had been put on the floor yet. I decided to ask for my items back, for many reasons however I understood that it was a new business so spared them the details and just asked to have my items returned. The owner of the business was only available through email so I emailed her asking to collect my items. It has now been over two weeks and my items are yet to be returned and the store owner has not given me a date to which I can expect the items to be returned. I am upset because these items would be worth hundreds of dollars combined and my only desire is to have them returned. * **** ******** *** ****** *** *** **** ** *** ******** * ****** * * *** *** ** **** ** ***** ******** ** **** *** *** ***** 

      Business Response

      Date: 03/08/2023

      Hello,

      ***** dropped off items to consign with us in April. She was informed that her items would be priced and stored to be put on the floor in our Courtenay location (opening approx this summer,) she was agreeable to that.

      She suddenly decided she wanted to remove her already priced and stored items. I happily acknowledged her request and emailed letting her know I would prepare them for her.

      She continued to regularly email with the same request in which I repeatedly responded that I would be happy to prepare her items and would email her when they were ready for pick up.

      ***** then proceeded after being given this information to contact yourselves, and reach out to my business partner in Courtenay with whom this *** NOTHING to do **** ****** *** **** ******** *********** ********* ****** *** ** ********* The same day she came into my Qualicum store and I AGAIN expained this circumstance to her and said as soon as all her items have been removed from inventory we would email her and she could pick them up and she was happy with that. 

      I have contacted a lawyer and a cease and desist letter *** been sent.

      She will be contacted via email when all her items have been removed from inventory (requiring the entire disassembly of a 10x20 storage unit) and ready for pick up.

      I think ***** *** ************ ********* ** ****** ** ******** *** ********** ** * ***** **** *** *** wasted the time of ourselves and others in an attempt to drag people into a very professional and straight forward agreement.

      Thank you,

      ********

      Customer Answer

      Date: 11/08/2023

       I am rejecting this response because:

      Multiple false claims are being made in the letter **** ******** **** *** *** **** ******* ************ so I cannot accept the response. However, I do not wish to continue any back and fourth. I would only like to know when I can expect my clothing items to be ready for pick up. 

      I would also like to note that I do not wish Curated Consignment anything but the best going forward* * **** ***** *** ***** ***** ******* * ***** *********

    Curated Consignment is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.