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Business Profile

Aircraft Charters

Pacific Coastal Airlines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aircraft Charters.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:13/09/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Refund of cancelled trip. The information is in the supporting email.

    Business Response

    Date: 21/09/2022

    We can confirm that this customer did book with us on the date mentioned, and cancelled on the date mentioned.  The reservation was made over the phone and the call was recorded.  Our agent on the phone explained in detail the terms and conditions of the fare class that was booked including these parameters:  All bookings can opt to cancel and get a refund if done so within 24 hours of booking.  After that, the customer is still able to cancel but would incur a cancellation fee and that the ticket becomes non-refundable.  We listened to the call several times and subsequently emailed the clip where the agent reviewed these details, to the customer so he could listen to the call.  It is our point of view that our reservation agent correctly and accurately described the terms and conditions of the fare, the time frame to cancel and opt for a refund and to outline the change/cancellation fees of the fare that this customer booked.  

    Customer Answer

    Date: 11/10/2022

    This complaint has been resolved with the Airline.
    Regards
    **** ****

    Sent from my ****
    ** **** ****

Pacific Coastal Airlines is NOT a BBB Accredited Business.

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