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Business Profile

Aircraft Charters

Pacific Coastal Airlines

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Ron P

    Date: 30/09/2023

    Ron P

    Date: 30/09/2023

    Always delays using the excuse of unplanned maintenance or crew shortage to safety issues together around having to pay compensation for 3hr delays. Sometimes getting 3 different excuses from different people from ticket agents to the captain flying. It's a scam and should be looked into. **** all the reviews online and see a definite pattern of fake excuse. It's despicable!

    Pacific Coastal Airlines

    Date: 03/10/2023

    Our goal is to operate our
    scheduled flights and get our customers to their destination on time.  When we experience a travel disruption, we
    abide by the Air Passenger Protection Regulations (APPR) as set out by the Canadian
    Transportation Agency (CTA).


    As is stated on the APPR website, when
    considering the reasons for flight disruptions, the complex nature of airline
    operations is recognized. Sometimes, there is not one reason for a disruption,
    but multiple reasons. In other cases, a reason normally found in one category
    (for example, "within the airline's control") belongs more fairly in
    a different category, due to extenuating circumstances such as third-party
    actions.  As the flight disruption
    unfolds, and new information becomes available, a flight categorization can
    actually change or be updated.


    This may explain why this passenger received different information.  We are confident in the handling of every
    flight delay and cancellation and cover hotel costs, meal costs and compensation,
    when it is applicable.


    As an aside it is worth noting that airlines are not responsible for reimbursing or compensating costs relating to what a passenger is missing out in their destination as a result of a flight
    delay or flight cancellation.  Be it
    work, prepaid hotel rooms, tickets to a concert or game, another flight on another
    airline, a cruise etc.  Protection
    against such a loss would have to be claimed through such avenues as trip
    cancellation or trip interruption insurance.

Pacific Coastal Airlines is NOT a BBB Accredited Business.

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