Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:26/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order from the website Crystal ****** on 1/20, and my package was shipped the same day from *****. The order was received by the ******** center on the 22nd, and the package arrived in the US on the 30th. On the 31st, I got a notification that my package was out for delivery at 10:44am, but then at 11:21am I got another notification that the package was a "failed delivery, retry later." When I got home from work that day (1/31), I called the number provided on the customer support page and got no answer. I tried the following day, 2/1, and did receive an answer, and the customer support person asked me to verify my address and provide a phone number. I verified my address and gave my phone number, and also gave more detailed instructions about where the package could be left. The website says that failed deliveries will be re-attempted in ***** hours, but I didn't get any more status updates until 2/2. On this day, at 10:15:21(seconds), I got the notification that there was a "failed delivery attempt, returning to warehouse. contact failed." Then, immediately after, at 10:15:31(seconds), I got a notification that the package was out for delivery. Two whole days later, at 4:01pm on 2/4, I got a notification that "failed delivery attempt, returning to warehouse. contact failed." I tried calling, but got no one to pick up. I emailed, and was asked to update my contact information. I gave the same information I gave over the phone on 2/1. Then, on 2/9, I get an update that my package is out for delivery at 9:46am. On 2/11, I get a notification that the parcel was returned to warehouse. After that, I was unable to reach anyone on the phone. It feels like they never even tried to deliver the package, because I never received any calls from a driver asking for help, even though I gave my phone number to someone twice. The item is worth $37.45.

  Customer Answer

  Date: 26/02/2024

  Hello, 

  I would like to revise my complaint to exclude the resolutions of refund or replacement. A resolution of delivery of the product would work well for me. 
  

  Thank you,

  ***********;

  

  Business Response

  Date: 05/03/2024

  Good day,

  Thank you for detailing your experience and the issues you've encountered with the delivery of your order from Crystal ******* We sincerely apologize for the confusion and inconvenience caused by the multiple failed delivery attempts and the lack of communication you have experienced.
  We have located your support ticket and understand the urgency of your situation. To ensure prompt resolution, we have escalated your case to our delivery team for immediate attention. We are prioritizing your second delivery, and our aim is to have your package successfully delivered to you within the next 4 business days.
  Once again, we apologize for the inconvenience and thank you for your patience and understanding as we work to resolve this issue. If you have any further questions or require additional assistance, please do not hesitate to contact us.

  Thank you,

  UniUni

  Customer Answer

  Date: 12/03/2024

   
  Complaint: 21348478
  
  I am rejecting this response because:
  

  I have not received any confirmation that the package has been delivered. I am out of the country until 3/17 and therefore will not be able to verify the delivery myself until then. I would be satisfied with picture proof of delivery, but I have not received that.

  Sincerely,
  
  *************************

  

  Business Response

  Date: 14/03/2024

  Good day,
  Thank you for reaching out regarding your case with UniUni.
  We have thoroughly reviewed your review and ensured that it was promptly addressed and forwarded to the Station Manager for further action. Upon closer inspection, we noted that your second delivery has not yet been booked. As a result, we have escalated your case to the Regional Manager to expedite the process. Please accept our sincerest apologies for the delay in booking your delivery. Rest assured, we will closely monitor the progress of your parcel and provide timely updates through your customer support ticket.
  Thank you for your understanding and patience.
  Warm regards,
  UniUni

  Customer Answer

  Date: 24/03/2024

   
  Complaint: 21348478
  
  I am rejecting this response because:

  The package still has not been delivered, and I have not received any tracking updates.

  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/04/2024

  Good day,

  Thank you for reaching out to us and detailing your experience regarding the delivery of your order from Crystal ******* placed on 1/20. We sincerely apologize for the challenges and confusion you've faced during the delivery process.
  Based on the information you've provided and our records, it appears that after several attempts, your package has been returned to the vendor's warehouse. We understand how frustrating and disappointing this can be, especially after your efforts to provide detailed delivery instructions and contact information.
  In this case, as the parcel has been returned to the vendor's warehouse, we kindly request that you reach out directly to ******* ****** for further assistance. They will be able to provide you with options regarding a refund or the resending of your parcel.
  We realize that this situation is far from ideal and we apologize for any inconvenience caused. Please be assured that your feedback is extremely valuable to us, and we are continuously working to improve our delivery processes and customer service responsiveness.
  Thank you for your patience and understanding in this matter. If there's anything else we can assist you with, please feel free to let us know.
  Warm regards,

  UniUni

• Initial Complaint

  Date:26/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This delivery service never deliver my packages. They say delivered, take a picture is not my home. Its in a lobby somewhere. This is from ordering with ***** or Temu.

  

  Business Response

  Date: 05/03/2024

  Good day,

  Thank you for reaching out to us. We've carefully reviewed your query and discovered that a response was previously sent to your customer service ticket regarding the Proof of Delivery (POD). It appears that we haven't received a reply from you to that email.
  To assist you further and explore resolution options, we kindly request that you respond to our previous email. This will enable us to understand your concerns more clearly and work towards an effective solution.
  Your satisfaction is extremely important to us, and we are committed to resolving any issues you may have encountered. Please let us know your decision, and we will do our utmost to ensure a satisfactory outcome.
  Warm regards,

  UniUni

• Initial Complaint

  Date:23/02/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 02, 2024 my tracking number **************** says "Failed delivery attempt, returning to the warehouse. (Wrong Address)." Soon afterwards, my tracking states "****** returned to warehouse, ready for pickup." I contacted the *** *** Support via email on Jan 18. On Jan 19, they replied, and I was informed that they could arrange for a second delivery attempt. They asked me to confirm my mailing address which I provided via email on Jan 19. Since then, I had not received any update or confirmation on a second delivery attempt. I emailed six times to ask if a second delivery attempt would be made and never received another response. I made several attempts to phone but no one answered. On Feb 16, my tracking states "Return to sender warehouse." On Feb 18, I made several attempts via email and phone to ask why my parcel is being returned to sender after I had made several requests to arrange second delivery attempt, confirmed my delivery address (which, the sender confirmed the address is actually correct) or pick-up from their warehouse in ******* and received no response. Like many complainants, I believe the driver stole my parcel. *** *** has delivered parcels from the same sender successfully to my address in the past so there's nothing wrong with my address or its location on the map, and I live in a central area (not remote or new build).

  Customer Answer

  Date: 23/02/2024

  Hello , I would like to modify my complaint to remove "Refund" from the complaint resolution. Thank you.

  

  Business Response

  Date: 07/03/2024

  Dear ******,

  Thank you for providing detailed feedback regarding the delivery of your parcel, tracking number ****************. We understand and sincerely regret the frustration and inconvenience you have experienced.
  According to our records, your parcel was returned to the sender's warehouse on February 16th, and a confirmation letter was dispatched to you on February 29th to acknowledge this. We apologize for any communication issues or if this crucial update failed to reach you.
  Hearing about your dissatisfaction with our parcel handling and response times is concerning for us. Should you find the resolution outlined in the letter unsatisfactory, or if you have further questions or concerns, please feel free to respond directly to the email that included the letter. We are dedicated to thoroughly addressing your concerns and ensuring you are provided with a satisfactory resolution.
  Thank you for your understanding and patience as we work to resolve this matter effectively.

  Sincerely,

  UniUni

  Customer Answer

  Date: 07/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:22/02/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had package last mile delivery with UniUni **************** supposedly "delivered" 1/18/24 but I never received it.************************************************************************************ But if go into the tracking that is not the address in the picture.I have already contacted Uniuni support a multiple times with no response.

  

  Business Response

  Date: 07/03/2024

  *****************,

  Thank you for reaching out to us regarding your delivery concerns with UniUni, for the package tracked under ****************. We appreciate your diligence in following up on this issue.
  Upon reviewing our records, we found that your customer support ticket related to this matter was resolved on February 22, 2024. If you are not satisfied with the resolution provided or if there are any ongoing concerns regarding this delivery, we encourage you to reply directly to the customer support ticket. This will allow us to reopen your case and take a closer look at any unresolved issues.
  We apologize if our initial response did not fully address your concerns. Your satisfaction is very important to us, and we are committed to ensuring that your issues are resolved to your satisfaction. Please do not hesitate to reach out through the customer support ticket, and our team will be more than happy to assist you further.
  Thank you for your patience and understanding. We look forward to the opportunity to make things right.
  Warm regards,

  UniUni

  Customer Answer

  Date: 07/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:20/02/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item through a store in *********, **** ******. They then ship the item from the ** to my home address. The shipping company they use in the ** is ********, and once the item reaches ******, UniUni is the delivery company. February 7th the UniUni driver attempted delivery but unfortunately I wasnt able to buzz him in at the time. No notice was left, and the online tracking said the driver would reattempt to deliver. I waited until February 12 with no new delivery attempts before following up with UniUnis customer service. Since February 12th I have called and emailed UniUni every day requesting information on my package. Each time I call I ask to be transferred to a supervisor and each time the agent says they are not able to do that, but will ensure I supervisor calls back that day. I am beyond frustrated at this point, and also shocked that no one can give me any info on my package. Once again I called this morning requesting to speak to a supervisor and once again I was told they would have someone call me back. I let them know that given the numerous attempts I have tried to get information, I would now be contacting BBB for support.

  

  Business Response

  Date: 22/02/2024

  Good day,

  Our records indicate that you have now received your parcel. We are truly relieved to hear that your item has been delivered successfully. However, we deeply apologize for the frustrations and inconveniences you experienced during the delivery process.

  
  We understand the importance of clear communication and timely responses, especially in situations where delivery attempts are missed and re-delivery is expected. The lack of notification and difficulty in reaching a supervisor for updates are not in line with the high standards of customer service we strive to maintain at ********************.

  
  Rest assured, we are taking your feedback very seriously. Our team is currently reviewing the escalation process to identify and rectify any shortcomings in our service. We are committed to ensuring that such instances are minimized and that our customer support is responsive and effective.

  
  Thank you for your patience and for bringing this matter to our attention. We value your business and are dedicated to improving our services based on your experience. If there's anything more we can do to assist you, please don't hesitate to reach out.

  
  Warm regards,
  UniUni

  Customer Answer

  Date: 23/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:20/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uni Uni is the last mile delivery solution for both Temu and Aliexpress. To date I have had 6 packages left by Uni Uni on my front porch, despite a sign telling them ALL packages are to be left in the secure steel parcel drop box located before you get to the front porch. Since Uni Uni submits an image of the "delivered" package on my front porch as proof of deliver I am basically out of pocket now for over $130 in merchandise that I did not receive. Getting financial compensation is not my goal with this complaint. I just want them to use the parcel drop box I have supplied. *********** Purolator and heck even *********** have no issue using the drop box for all my packages. Uni Uni is the exception. I have left multiple support tickets (18), I have called and left messages multiple times as well. In a nutshell how do I get Uni Uni to use the secure drop box which will ensure I get the items I am paying for??? I am attaching an image of a typical delivery image that they supply. You can see the sign on my door and the brown parcel drop box on the right before the stairs. That parcel was not on my porch when I got home. My neighbourhood has issues with deliveries and hence why I spent $400 on a drop box to ensure I get my parcels. Uni Uni has circumvented this and I am paying the price accordingly. Tell me what I need to do to ensure I get my purchases and deliveries being handled by Uni Uni.Thank You

  

  Business Response

  Date: 22/02/2024

  Good day,

  Thank you for bringing this to our attention. We sincerely apologize for the repeated inconvenience you've experienced with our delivery service. It's clear that our drivers have not been adhering to your specific delivery instructions, and we understand how frustrating this must be, especially considering the measures you've taken to ensure the security of your packages.
  We want you to know that we have shared your detailed feedback and the image of the typical delivery with our station manager. This action is to emphasize the importance of our drivers paying attention to signage and specific directions at each home, including the use of your secure steel parcel drop box. It's essential for us to align our services with your expectations and the standards set by other delivery services.
  

  We are committed to rectifying this issue. Our team will ensure that the drivers are fully briefed and understand the necessity of using your parcel drop box for all future deliveries. We are taking your situation very seriously and will do everything we can to ensure you receive your packages safely and as intended.
  T

  o further assist you and make sure this issue is resolved to your satisfaction, we would like to keep in direct contact with you. If you have any more concerns or if there's anything else we can do to assist, please do not hesitate to reach out.
  

  Thank you for your patience and understanding. We value your business and are dedicated to improving our service based on your experience.
  

  Warm regards,
  UniUni

  Customer Answer

  Date: 24/02/2024

   
  Complaint: 21316783
  
  While I am not rejecting the response from Uni Uni outright, I do not wish to accept in and close this matter either.
  

  While the most recent delivery by Uni Uni (2 days ago) was indeed placed within the secure steel parcel drop box. This might just be an anomaly. I will consider this matter closed once the next two deliveries, expected this coming week, are delivered in the same manner. 
  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/03/2024

  Good day,

  Thank you for your thoughtful response. We appreciate your willingness to give us another opportunity to demonstrate our commitment to providing reliable and satisfactory service.
  It's encouraging to hear that your most recent delivery was successfully placed in the secure steel parcel drop box. We understand, however, that consistency is key in building trust, and we respect your decision to wait for the outcome of the next two deliveries expected this coming week.
  Rest assured, we are dedicated to ensuring that these upcoming deliveries meet the same standard of care and attention as your recent successful delivery. We value your feedback and see it as a vital part of our continuous improvement in serving you better.

  Thank you,

  UniUni

• Initial Complaint

  Date:20/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had no problems receiving my packages until UNI UNI took over delivery. They refuse to deliver when I'm not home, as if I don't have other responsibilities. Their service is incredibly unreliable. I hope they lose their shipping contract because they're nothing but trouble. I wish my packages could just be delivered by **** without any issues. After calling five times, I finally got a response, but they said I'll have to wait another 5-7 business days for a re-delivery attempt on a package that should have arrived two weeks ago.

  

  Business Response

  Date: 22/02/2024

  Good day,

  We are truly sorry to hear about your dissatisfaction with our delivery service. It's concerning to us that your experience with UniUni has not met your expectations, especially if you've had no issues with package deliveries in the past.
  We understand that not being able to receive packages when you're not at home can be a significant inconvenience, and we apologize for any frustration this policy may have caused. Our aim is always to ensure the secure and efficient delivery of your items, but we realize that this should not come at the expense of convenience and reliability.
  Regarding the delay in re-delivery, we apologize for the extended waiting time and any inconvenience it may have caused. We are continually working to improve our logistics and customer service to handle such situations more effectively and efficiently.
  Your feedback is invaluable to us, and we are taking steps to review and improve our delivery processes. We hope to regain your trust and ensure that your future experiences with UniUni are positive and hassle-free.
  If there is anything specific we can do to assist you further or if you have any additional feedback, please do not hesitate to reach out. We are here to help.
  Sincerely,
  UniUni

• Initial Complaint

  Date:08/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had order a package from ***** and the package was sent to UNIUNI for delivery. The package tracking number for UNIUNI is UNIAS3076007420YQ On 26 April 2022 the package was left on my doorstep but the driver did not ring doorbell, did not knock on door and did not put in mailbox. I had no info at all saying the package was comming on that day or anyday since normally packages were usually delivered by *********** for orders from *****.I am always home and since there was no ring of doorbell, no knock on door or even putting the package in mailbox the package was stolen.The package was $28.40 Canadian and I have sent the business emails and got no response and cant reach a live person on the phone.All I want is to be reimbursed for the cost of the goods.Thanks in advance ***********************

  

  Business Response

  Date: 22/02/2024

  Dear ***********************,
  Thank you for reaching out to us with your concern. We are truly sorry to hear about your experience with the delivery of your package and the inconvenience it has caused you.
  We understand the importance of proper delivery protocols, including notification upon arrival, especially when it comes to securing your parcels. It's concerning to hear that the package was left on your doorstep without any notification, leading to its theft.
  To address your situation and offer additional support, our **************** Manager will be in touch with you via email to confirm your details. We are committed to investigating this matter thoroughly and working towards a resolution.
  We value your feedback as it helps us improve our services and prevent similar issues in the future. Please accept our apologies for the inconvenience caused, and rest assured that we are taking your concerns seriously.
  Thank you for your patience and understanding in this matter. We appreciate your communication and look forward to resolving this issue to your satisfaction.
  Sincerely,

  UniUni 

• Initial Complaint

  Date:05/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has had my package marked "out for delivery" for multiple days, but hasn't delivered it. Their online complaint form doesn't work. When you press "submit" there is an error. No one answers their various phone numbers.

  

  Business Response

  Date: 16/02/2024

  Dear *******,

  Thank you for bringing this matter to our attention. We apologize for the inconvenience you have experienced with the delivery of your package and the difficulties encountered while trying to reach us through our online complaint form and phone lines.
  We are committed to providing a prompt and efficient solution. Our **************** Manager will be reaching out to you via email to verify your tracking number and offer additional assistance. We want to ensure that your concerns are addressed and resolved to your satisfaction as quickly as possible.
  We understand how important timely delivery is and we appreciate your patience as we work to improve our services, including our online and telephonic communication channels. Your feedback is invaluable to us in making these improvements.
  Please look out for an email from our team, and do not hesitate to provide any additional information that could help us expedite the resolution of your issue.
  Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.

  Sincerely,

  UniUni

  

  Business Response

  Date: 16/02/2024

  Dear *******,

  Thank you for bringing this matter to our attention. We apologize for the inconvenience you have experienced with the delivery of your package and the difficulties encountered while trying to reach us through our online complaint form and phone lines.
  We are committed to providing a prompt and efficient solution. Our **************** Manager will be reaching out to you via email to verify your tracking number and offer additional assistance. We want to ensure that your concerns are addressed and resolved to your satisfaction as quickly as possible.
  We understand how important timely delivery is and we appreciate your patience as we work to improve our services, including our online and telephonic communication channels. Your feedback is invaluable to us in making these improvements.
  Please look out for an email from our team, and do not hesitate to provide any additional information that could help us expedite the resolution of your issue.
  Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.

  Sincerely,

  UniUni

• Initial Complaint

  Date:02/02/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a problem with the delivery of my order. The package was returned to the warehouse and I don't know what the problem is.The Tracking N is: **************** Order date: December 18, 2023

  

  Business Response

  Date: 16/02/2024

  Dear ********,

  We sincerely apologize for the delay and any confusion regarding the delivery of your order. We understand how important it is for you to receive your package promptly and regret the inconvenience this situation has caused.

  We have taken immediate action to address this issue. Our team has reached out to the warehouse to ascertain the cause of the return and to ensure a swift resolution. I am pleased to inform you that we have coordinated with our Station Manager to book a second delivery for your order, tracking number ****************, placed on December 18, 2023.

  You can expect to receive your package by Tuesday February 20th . We are making every effort to expedite the delivery process and ensure that it reaches you without further delay. We appreciate your patience and understanding as we work to rectify this issue.

  If you have any further questions or concerns, please feel free to reach out to us. We are here to help and ensure that your experience with us is a positive one.

  Thank you,

  UniUni

  Customer Answer

  Date: 20/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************