Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromAdam S

  Date: 15/05/2025

  1 star
  They failed to deliver a $400 package to my gated community twice. I explicitly instructed them to call my cell phone upon arrival since entry requires gate access. Both times, they ignored this simple instruction. Instead of calling me, their driver simply left with the package and returned it to the warehouse. To make matters worse, on the first delivery attempt, they falsely marked my address as incorrect, despite the fact that I regularly receive packages at this exact same address from major carriers like ****, **** and ***** without any issues.UniUni doesnt use legitimate, trained delivery professionals. They use third contractors who couldn't care less if your package gets delivered to you. Unlike legitimate delivery services, UniUni drivers lack access to secure apartment complexes and gated communities. So instead of just calling when they arrive, they just turn around and leave despite my explicit instructions to call after arrival that communicated through email and via phone after the first failed delivery attempt. I even offered to pick up the package directly from their warehouse, just to avoid further problems and they refused.I contacted the seller and explained that I would be traveling to ************** starting May 12, and wouldnt be available to receive the package after that. I asked them to redirect the delivery to my ************** address. The seller agreed. But unsurprisingly, UniUni has done nothing, hasnt moved the package, and has completely stopped responding.

• Review fromsa s

  Date: 15/05/2025

  1 star

  sa s

  Date: 15/05/2025

  Package not attempted to deliver and marked as wrong address. Address was correct but opened a ticket and it took them over 2 weeks to retry it to deliver. They marked it delivered with 3 blank images as proof of delivery. not sure how are they in business.
  

  uniuni

  Date: 16/05/2025

  Dear Sau sha,

  Thank you for contacting us and sharing your concerns. We sincerely apologize for the inconvenience caused throughout your delivery experience.
  Upon reviewing the case, we can confirm that while the address provided was correct, the address formatting was causing issues in our system, which led to the initial delivery attempt being marked incorrectly. Once this formatting issue was identified, our team corrected it and proceeded with a redelivery.
  Regarding the proof of delivery, we acknowledge that the images provided did not meet UniUnis Proof of Delivery (POD) standards. Your concern was valid, and we appreciate you bringing this to our attention. Our **************** Team followed the appropriate policy by flagging the failed POD with the driver's manager.
  We truly appreciate your patience and understanding. Feedback like yours helps us improve our service and accountability.
  If theres anything more we can support you with, please dont hesitate to reach out.
  Best *****************start="1417" data-end="1420">UniUni

• Review fromDaniel B

  Date: 15/05/2025

  1 star

  Daniel B

  Date: 15/05/2025

  ******* is the worst delivery service that I know, they several mistakes for delivering my purchases. They usually drop and go living my purchases unattended in my building and delivering to the wrong address. They are very unprofessional !
  

  uniuni

  Date: 16/05/2025

  Dear ******,

  Thank you for sharing your feedback. Were very sorry to hear about the repeated delivery issues youve experienced, and we understand how frustrating this must be.
  To help prevent future occurrences, we invite you to submit a ticket through our support portal at ********************************************************************. There, you can provide specific delivery instructions indicating where you would like your parcels to be left. This helps our drivers follow your preferences more accurately and ensures safer, more reliable deliveries.
  We appreciate your time and hope to improve your experience moving forward.
  Best *****************start="851" data-end="854">UniUni

• Review fromTodd P

  Date: 14/05/2025

  1 star

  Todd P

  Date: 14/05/2025

  ******************** is an utter disaster! Their drivers are unprofessional (begging for gas money!), ignore clear instructions (repeatedly parking on our driveway), and even caused property damage (oil leak!). Their "support" (********************************************************************) is useless, and they've completely ignored our complaints.This isn't just our experience; TrustPilot has over 800 reviews averaging ONE STAR a damning testament to their incompetence. They must be offering dirt-cheap deals to businesses, because no sane customer would choose this.The infuriating part? Many of my favorite stores use them, forcing me to consider whether to keep shopping there to avoid this terrible service.******* is negligent, unresponsive, and damaging. Avoid them like the plague! And tell the companies you buy from that their choice of ******* is impacting your business.
  

  uniuni

  Date: 16/05/2025

  Dear ****,

  Thank you for sharing your concerns.
  Weve reviewed the matter carefully and agree it fell short of the standard we aim to uphold. Our team has since followed up directly through your open support ticket, and were committed to seeing this through with the attention it deserves.
  Your feedback is valued, and were taking steps to ensure a better experience moving forward.
  Best *****************start="985" data-end="988">UniUni

• Review fromEvangelos K

  Date: 13/05/2025

  1 star

  Evangelos K

  Date: 13/05/2025

  I am still waiting for my package, no updates, no one is answering calls, and the main number has been disconnected. I want my package delivered asap.
  

  uniuni

  Date: 16/05/2025

  Dear *********,

  Thank you for reaching out. Were sorry to hear about your experience and understand your frustration.
  At this time, were unable to locate a support ticket under the email address used to submit this message. To assist you further and locate your package, please submit a ticket through our official support portal at ********************************************************************. This will allow us to gather the necessary details and investigate your delivery as quickly as possible.
  We appreciate your patience and look forward to resolving this for you.
  Best *****************start="717" data-end="720">UniUni

• Review fromMichael C

  Date: 13/05/2025

  1 star

  Michael C

  Date: 13/05/2025

  A ticket was opened 6 days ago regarding a package containing very valuable items that was marked as delivered. They even sent me a photo of the outside of my business as "proof of delivery." I have security cameras covering my entire property, and I can say with certaintyno package was delivered.Since then, Ive spoken to multiple representatives, all of whom assured me a supervisor would contact me within 2448 hours. That never happened. I opened a second and then a third ticket, and was told each time that the issue was escalated to a supervisor and that I would be contacted that same day. It has now been nearly a week and no one has contacted me by phone or email.This has been the worst customer service experience Ive ever had, not just in shipping, but in any business. Ive been ignored, given empty promises, and Im now out valuable items with zero accountability from this company. Im asking for this to be taken seriously and escalated to the highest level.
  

  uniuni

  Date: 16/05/2025

  Dear *******,

  We sincerely apologize for the experience youve had. There was indeed an internal issue with properly escalating your case to a manager, and we acknowledge that this should not have happened. Weve since alerted the appropriate manager to this failure.
  Were glad to confirm the issue was resolved on Tuesday, May 13, 2025, at 1:51 PM. That said, we fully understand how frustrating the lack of follow-up and delayed support must have been, especially given the value of the package.
  Thank you for your patience, and again, we deeply regret the inconvenience.
  Best *****************start="741" data-end="744">UniUni

• Review fromStephanie L

  Date: 09/05/2025

  1 star
  They deserve zero stars. My package has been in transit for days and then was delivered to the wrong house. By the time I was able to figure out which house it was delivered to (the house numbers werent even close to each other by the way) my package was gone. Stealing packages is very common in a city so to have my items not only delivered to wrong address, but stolen as well is incredibly disappointing.

• Review fromSuzanne W

  Date: 08/05/2025

  1 star
  UniUni stated they made an unsuccessful delivery attempt of a package on 4/13 (a Sunday). I emailed them with detailed instructions for mailroom deliveries. They replied 4/23 and stated that they would make a second attempt within 10 days. As I had not heard anything more from the carrier (no updated tracking details), I emailed them 5/8 to inquire, and they stated that they could not make further attempts and that the parcel would be returned. UniUni appears to be a scam and a fraud. I am surprised that they are still in business with these poor practices.

• Review fromDavid B

  Date: 08/05/2025

  1 star
  Was toldy package was delivered but never received it called to check on package. Found out they delivered it to wrong address and spent hrs on the phone of the next two weeks to lock package or get a refund. No luck they just say we will contact you in 24 hrs do not use this company for any delivery

• Review fromHaden F

  Date: 06/05/2025

  1 star

  Haden F

  Date: 06/05/2025

  The customer service is very very poor. You have to wait a long time and they do not follow protocol. Im traveling and still waiting for my package. I called more than 5 times and no honesty. Its a shame. This company need to do better. I need my package ASAP
  

  uniuni

  Date: 07/05/2025

  Dear *****,

  Thank you for your message, and we sincerely apologize for the experience youve had with our customer service. We understand your frustration and agree that better communication should have been provided throughout the process.
  Weve located your support ticket and can confirm that your second delivery was successfully rebooked yesterday and is currently out with a driver. You can expect to receive your parcel within the next 24 hours.
  In addition, weve reviewed the communication history on your file and have escalated it to our **************** Leadership Team for internal review and follow-up to ensure proper protocol is being reinforced moving forward.
  We appreciate your patience and the opportunity to make this right.
  Sincerely,

  UniUni