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Complaints
This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 656 total complaints in the last 3 years.
- 528 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:24/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Delivery status of my package read delivery failed, incorrect address. I have lived at this address over 20 years never had a delivery issue, not even in a gated community. I have contacted this company multiple times both by phone and email, with no resolution. I have an email explaining the driver had an accident and was returning my package to the warehouse, that was the last communication. I work and do not have the time to call and be put on hold trying to figure out where my already paid for package is. This is ridiculous and disappointing.Customer Answer
Date: 24/08/2023
Attached is the email thread between myself and ********. I emailed them numerous times about the status of my delivery and all they could advise is to contact the shipping company.
Business Response
Date: 29/08/2023
Dear ***,
Thank you for bringing to our attention the challenges you faced while awaiting a response regarding your parcel.
Upon thorough examination of your situation, we have identified an issue that was causing delays in updating inquiries, leading to your customer support ticket being placed in a holding queue. We sincerely apologize for any inconvenience this may have caused.
Following our communication with the warehouse, we regret to inform you that your parcel is now confirmed as lost. To address this, we are in the process of generating a letter for you, which will be made available within the next 24 hours.
For further updates, we recommend following up with the Customer Support ticket that has already been responded to by our Customer Service Manager.
We apologize for any frustration you've experienced and appreciate your understanding.
Best regards,
UniUniCustomer Answer
Date: 05/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** And *********************Initial Complaint
Date:27/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Delivery driver broke my solar light which is by my driveway while she drove on it. I have camera footage about it. Uniuni tracking number: ******************Business Response
Date: 05/08/2023
Dear ******,
Thank you for bringing to our attention the damage to your solar light. We sincerely apologize for the driver's lack of care during the delivery at your home.
We have promptly forwarded your review, along with the pictures of the damage to your property, to our Station Manager for immediate review and follow-up. Additionally, our Customer Service Manager will be in touch with you via email to confirm the cost of the solar light.
We are committed to resolving this matter promptly and providing a suitable resolution to address the inconvenience caused.
Thank you for your understanding and patience.
Sincerely,
UniUniInitial Complaint
Date:27/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 20, 2023, I received a package from an online order by a third party that was delivered by UNI. The driver had tossed the package at my front door and had broken the outdoor light fixture that was attached to the ceiling above the door. Causing the fixture to drop and break glass over our front steps. When we open the door to investigate the sound the driver pulled away in their vehicle. Our parcel had a tear in it and we went to follow up with both companies. We sent photos and documentation to the third party. When following up with UNI the customer service IA called "Pearl Wilson" (not a person and is automated) directs you to another 3rd party stating: "****** *** * ******** **** **** **** **** ***** *** * ***** ** ********** **** *********** ***** ***** **** ********** **** ***** ******** ***** **** ******* *** ** *** ******** ****** *** *** **** **** **** ** ******** *** *** *** **** *** **** ****** ** **** ********" They automatically put you into a monthly membership. Charges you CA$86 while you never get a hold of anyone from the company. Without providing any information that is actually needed.Business Response
Date: 02/05/2023
Good Day,
Thank you for providing your review.
We can see that the light bulb in the fixture was broken. However, it is not clear if this was a result of the driver "throwing" the parcel at your door? or by another passerby. Do you have further video or pictures to prove that the driver threw your parcel and broke the light bulb? We can understand that coming home to your light bulb being broken is concerning. We would like further clarification of how this opinion was formed.
To further clarify, was it just the lightbulb that was broken or is the light fixture itself damaged?
We look forward to hearing from you.
UniUni
Customer Answer
Date: 04/05/2023
Complaint: ********
I am rejecting this response because: The light and the light bulb were broken. I was not able to retrieve any video of the actual event in process. To be clear the uni driver was the only individual who approached my home with in that time frame. I was working from home that day.
Sincerely,
***** *******Business Response
Date: 18/05/2023
Hello *****,
We appreciate your response and thank you for bringing this matter to our attention.
We have forwarded your correspondence to the Station Manager for further review and investigation. We apologize for the damage to the light fixture and bulb. In order to assist you further and address the situation appropriately, we kindly request that you provide us with the cost details for the repair.
Thank you for your cooperation, and we apologize once again for any inconvenience caused.
Best regards, UniUniInitial Complaint
Date:19/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered items online and was supposed to be delivered by the 15th. They did not deliver or contact me about delivery and every time we go to try and pickup at the warehouse it is closed. No one will answer the phone or provide my packageCustomer Answer
Date: 24/02/2024
Unable to reach company after multiple attempts to file complaint company refused to answer phone, emails, or door at warehouse and is never openBusiness Response
Date: 05/03/2024
Good day,
We are truly sorry to hear about the inconvenience you have faced with the delivery of your order. It's disappointing to learn that not only has the delivery been delayed past the expected date of the 15th, but also that your attempts to pick up the package from our warehouse and reach us by phone have been unsuccessful.
To address this issue promptly and efficiently, our **************** Manager will be reaching out to you directly. They will verify the tracking number for your order and offer additional support to resolve this matter. Our goal is to ensure that you receive your package as soon as possible and that any communication issues are immediately addressed.
We understand the frustration that these types of situations can cause and we appreciate your patience as we work to rectify this issue. Your satisfaction is our priority, and we are committed to making things right.Sincerely,
UniUni
Customer Answer
Date: 07/03/2024
Complaint: 18045180
I am rejecting this response because:
I have contacted this company multiple times and they refuse to respond. Have tried phone, email, and going to their location.
Sincerely,
*********************Business Response
Date: 14/03/2024
Good day,
Our **************** Manager previously emailed you, but unfortunately, we haven't received a response. If you could kindly provide your tracking number via the email you received or through the BBB website, we will be more than happy to assist you.
Thank you,
UniUni
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