Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Supposedly have had packages out for delivery since April 27 and it is now May 1. They constantly deliver into my mailbox which is against federal law. They never answer the phones or respond to emails.

  

  Business Response

  Date: 07/05/2025

  Dear *******,

  Thank you for your message.
  Weve reviewed your account and can confirm that our **************** team has been actively responding to each of your inquiries. Additionally, we can see that a second delivery was successfully booked and the parcel is currently out for delivery today. You can expect to receive it within the next 24 hours.
  If you continue to experience issues or have further questions, were here to assist.
  Sincerely,

  UniUni

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23273412
  
  I am rejecting this response because:
  This is the response I have received since late April. And responses take up to five days to receive so that is not what I would call a timely response every time.

  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 16/05/2025

  Dear *******,

  Thank you for your follow-up, and we understand your frustration with the ongoing delays and communication gaps.
  While we can confirm that your parcel was successfully re-attempted and marked as delivered on May 10, 2025, we fully acknowledge that our response times have not met your expectations and for that, we sincerely apologize. We agree that waiting several days between replies is not ideal, especially when youre seeking timely updates on a delayed delivery.
  We appreciate your patience throughout this process and will continue to make improvements to ensure our support is both prompt and helpful. If theres anything further we can assist with, please dont hesitate to let us know.
  Best *****************start="949" data-end="952">UniUni

  Customer Answer

  Date: 21/05/2025

   
  Complaint: 23273412
  
  I am rejecting this response because: it took a month to deliver some of the packages and one of them had been opened and the product was broken. How does this make a customer feel satisfied?
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:30/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with a providers and they used this company to deliver:- on 26th of april i got an email they failed to deliver it with no explanation, contact or anyone trying to reach me over the phone - i spent 1 h to talk to 1 of their agents they said they will add a note so that I will be called for the 2nd attempt - on the 29th of April i got another email saying they didnt manage to deliver, again no call no details, nothing - i called them again and they were not able to track down who tried that delivery or why it didnt succeed - all the other delivery companies are able to deliver packages in my building without me providing any sort of access code. I was expecting at least getting a call or someone ACTUALLY trying to reach me.

  

  Business Response

  Date: 07/05/2025

  Dear ********,
  Thank you for your message. We understand your frustration and apologize for the inconvenience caused by the failed delivery attempts.
  Our records confirm that your parcel was successfully delivered on April 30, 2025, at 3:09 PM to ********************************************
  Wed also like to extend our sincere apologies that the driver did not follow the delivery instructions that were added to your file on April 28, 2025, at 11:17 AM by one of our call center agents. These instructions should have been adhered to during the second attempt, and we agree this was a missed opportunity to complete delivery more effectively.
  Your feedback has been documented and escalated to the appropriate team to ensure this is addressed with the driver and operations team involved.
  Please let us know if you have any further concerns.
  Sincerely,
  UniUni

• Initial Complaint

  Date:29/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My first order was shipped out via express shipping with them on April 22nd then it arrived and was assigned to a company on April 26th. Then, it said it was out for delivery, its now been 2 days and NOTHING. The last time it said out for delivery it was delivered the very next morning, now I'm not getting a straight answer. Yesterday I was told it'd be 1 day until I got it, now the chat bot told me THE SAME THING AGAIN. For my second order, it was shipped out via express shipping too on April 24th. Now it's been in ******* for over 3 DAYS and I keep getting told the same thing "it's on its way". What am I going to have to wait over 2 or 3 days once it's arrived for an actual delivery? I'm not convinced they even have my package or something happened to it. I've had the same experience with them via Temu as well. All I want are my packages via express shipping as promised and it's been well over 7 days per order since I even ordered them and the company was waiting for them to even pick up the packages.

  

  Business Response

  Date: 07/05/2025

  Dear *****,

  Thank you for your message.
  Weve reviewed both of your tracking numbers and can confirm the following:
  U900000000414090 was delivered on April 29, 2025 at 14:03:07 to *********************************************************
  U900000000417653 was delivered on May 1, 2025 at 10:19:17 to the same address
  Both parcels followed a standard delivery timeline and were delivered within 48 hours of arriving at our warehouse, which is within our expected service window.
  We understand how important fast and transparent delivery is and appreciate your attention to the tracking details. If there are any concerns with the contents of your packages, we recommend reaching out to your vendor directly for resolution.
  Sincerely,

  UniUni

• Initial Complaint

  Date:28/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is an absolute mistake. They have lied REPEATEDLY about attempting to deliver my package except I work from home and have cameras on my door. NO ONE EVER CAME. Not once. No knock, no doorbell, no phone call, no truck even slowing down on my street. Every time I check the tracking, its the same infuriating lie: Delivery attempt made recipient not available. Absolute clownery.When I contacted customer service (and I use the term service VERY loosely), I was met with canned, useless responses from people who clearly have no authority or ability to actually help. All they do is open a case and promise callbacks that NEVER happen. Ive now wasted hours of my life chasing a package that should have been in my hands DAYS ago.This company is pure incompetence mixed with outright dishonesty. How are they still in business? How do they think its acceptable to operate like this? You cannot trust a word they say.I will go out of my way in the future to make sure ANY business I buy from never uses this worthless company again. Avoid at all costs unless you enjoy being lied to and treated like a fool.

  Customer Answer

  Date: 28/04/2025

  Tracking number UUS54H1261160422593

  

  Business Response

  Date: 07/05/2025

  Dear Gigi,

  Thank you for your message. We understand your frustration and apologize for the inconvenience you've experienced throughout this delivery.
  Our records show that the parcel was successfully delivered on May 2, 2025, at 5:48 PM to ***********************************. Upon internal review, we identified that the address format was initially incorrect, which led the driver to an inaccurate location. Once this was corrected, we were able to complete the delivery successfully.
  We acknowledge that the communication and delay fell short of expectations, and we regret the time and effort this required on your part. Your feedback has been noted and will be shared internally to support process improvements.
  If you have any further concerns regarding this parcel, please let us know.
  Sincerely,

  UniUni

• Initial Complaint

  Date:28/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/22/25- Received notification that my package was out for delivery 4/23/25 at 9:41am- Uniuni driver came to my home, driving a white sedan and claimed she did not have my package but she showed me on her uniuni app that my name and address was on her route and left. (attached my ring footage of this encounter) 4/23/25 at 10:00am - I contacted UniUni to let them know that their driver showed up without my package and claimed that she did not have it. Uniuni stated that they would open a ticket and escalate to their supervisor and I should expect an update. 4/24/25 at 10:00am - I contact UniUni AGAIN regarding update and the representative ***** stated that a driver was not assigned to my package and I questioned him and asked how wasn't a driver assigned if your driver showed up to my home on 4/23/25, claiming she didn't have my package. I submitted ring video footage of the encounter with the uniuni driver and uniuni stated that they would follow up and NEVER did. 4/25/25 at 10:00am - I contact UniUni AGAIN and ask for an update and you all gave me the same bs excuse that it's been handled and they couldn't locate my package or communicate to the ******************. at 6:00pm, same day..I contact Uniuni AGAIN and demand an update. The representative stated that she would have a supervisor call me before 8pm. NEVER happened. 4/26/25 at 10:00am - I call UniUni AGAIN for an update and their representative stated that my ticket still hasn't been updated and that the driver never reported that she didn't have my package to the warehouse so therefore they currently do not know where my package is. I asked the representative was my package returned to the warehouse and he stated no. This company is fraudulent and they employ people who are dishonest and thieves. I told the vendor to never ship my packages through UniUni ever again and with other million one star reviews, I think everyone else can agree.

  

  Business Response

  Date: 07/05/2025

  Dear ******,

  Thank you for your detailed message and for providing the Ring footage of your interaction with our driver.
  We have reviewed the case and all related communications. After multiple internal follow-ups and failed attempts to recover the parcel, we must unfortunately confirm that the shipment is now considered lost in transit.
  We understand how frustrating this situation has been and regret the delays and lack of follow-up you've experienced. Your concerns have been escalated, and a Senior Representative will be reaching out to you within the next 24 hours to provide a resolution via customer support ticket. 
  We appreciate your patience and thank you for providing additional context to support the investigation.
  Sincerely,

  UniUni

• Initial Complaint

  Date:25/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original delivery was attempted twice with no call, text, or even a knock on the door. I submitted a ticket to get a package redelivered and was instructed to call the support line. I spoke with someone on the phone to verify all of the information for shipping and confirm the correct address. They informed me that the package will ship in ***** hours and that tracking info will be sent to my email. A week later and still no email, so I replied to the ticket and mentioned it has not been shipped nor any update to the original tracking info. They replied that I need to call the support number again. This is an endless cycle and all I am asking for is to receive the service that was promised from a literal shipping company.

  

  Business Response

  Date: 16/05/2025

  Dear ****,

  Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience and frustration caused throughout this process.
  This parcel was returned to the senders warehouse. Unfortunately, the warehouse did not update the tracking information or notify our team, which led to the delay in communication. We also understand your concern regarding the failed delivery attempts, and we regret that no contact was made at the time of those visits.
  At this stage, we kindly advise you to contact the original vendor to discuss next steps regarding redelivery or a replacement. We understand how disappointing this experience has been and appreciate your patience throughout.
  Best *****************start="963" data-end="966">UniUni

• Initial Complaint

  Date:25/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivery man dropped package off. Left driveway. Forgot to take pic of pkg and backed up and knocked over stone mailbox. He walked up to the house, picked up the pkg, took a picture and left. This is HIT and RUN. Police came to home for report. MULTIPLE phone calls to uniuni not returned. Driver returned 3 days later and left a note. He has been in ********/************* 15 days, he has no license, papers or car insurance. ********************** needs to replace our STONE mailbox!

  Customer Answer

  Date: 28/04/2025

  I cant get my pics to upload. This was a hit and run case of a $3,800 stone mailbox. We have video of the driver leaving the scene. Uniuni had not returned one of my calls. The driver is undocumented, has no license and no car insurance. 

  

  Business Response

  Date: 07/05/2025

  Dear *****,

  Thank you for your message. We understand the seriousness of this incident and the concern it has caused.
  Please be assured that your case is currently being handled directly by our Director of Communications, who is overseeing the matter to ensure it is fully addressed. We trust that this complaint will be seen through to completion with the thoroughness and accountability it deserves.
  If at any point you feel there are communication gaps or concerns about how your case is being handled, we invite you to reach out and let us know. However, we remain confident in the managers ability to manage this case appropriately and in full alignment with UniUnis standards.
  Thank you for your continued patience.
  Sincerely,

  UniUni

• Initial Complaint

  Date:25/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I have been trying to get in contact with this business regarding a failed delivery from *********The website does not work when submitting the ticket and Yesstyle does not provide a clear way of contact.On april 24 2025 there was a failed delivery attempt. There has been no update on a second delivery. I want to see if and when that will happen. Also, I'd like to add some additional instructions for the driver since the cause of the failed delivery may have been because of the confusing surrounding area.Thank you in advance

  

  Business Response

  Date: 08/05/2025

  Dear *******,

  Thank you for reaching out to us regarding your delivery from YesStyle, and we apologize for the inconvenience you experienced while trying to contact us.
  Were pleased to confirm that both of your parcels have now been successfully delivered to **************************************** on April 29, 2025:
  Tracking GV25USA0U001718251 at 9:57 AM
  Tracking GV25USA0U001099116 at 9:56 AM
  Its possible the initial failed delivery attempt on April 24 was due to access issues in the surrounding area. We appreciate your willingness to provide delivery instructions, and youre welcome to share them with us should you place future orders, this helps us ensure a smoother delivery experience.
  If you have any concerns about the parcels you received or require additional support, please dont hesitate to let us know.
  Sincerely,

  UniUni

• Initial Complaint

  Date:25/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I have a package coming from **** and they used UniUni as their last mile shipper. I looked up this company and had only heard bad things about them stealing packages and faking deliveries, so I was just hoping it wouldnt happen to me. On April ******* my package said it was Out for delivery at 10am. I got excited and waited in my living room by the door all day. At 10pm I get a notification that there was a failed delivery attempt. No one had came to my door. No one had attempted delivery. I read posts about UniUni drivers faking an attempted delivery just so they dont have to deliver that day. I was so irritated and I submitted multiple tickets telling UniUni about their drivers faking attempts on deliveries. No one ever came to my house and tried to deliver. After that I was told by UniUni that it would be delivered within 48 hours. Today is April ******* and it has now been 5 DAYS with NO retried delivery and NO contact from UniUniI keep submitting tickets and I keep getting an automated response telling me itll be delivered in 48 hours. Its been past 48 hours and they wont help. I keep calling them but their support line is stuck on an automated message loop and wont send me to a real person. I literally have no one to talk to and reach about my package. Im believing my package was stolen by the driver because I had another package delivered by UniUni YESTERDAY that didnt have a false delivery attempt. I received it just fine. So UniUni where is my package? Why do you all refuse to contact me and help me? It has been 5 days with no retried delivery after your drivers fake attempt and no one will help me get my package or a real answer. Deliver my package. This is so unprofessional and annoying. All of the reviews were right.Attached is proof that Ive been waiting 5 days for a reattempt in delivery on my first package while they were able to deliver another package yesterday. Which proves I have the correct address. My package is stolen.

  

  Business Response

  Date: 08/05/2025

  Dear ********,

  Thank you for your message, and we understand how frustrating this experience has been for you.
  We can confirm that a Parcel Issue Confirmation Letter was sent to you on Tuesday, April 29, 2025, at 8:34 AM. This was issued after internal tracking showed that your parcel stopped moving within our network on April 20, 2025, at 10:19 PM, and no further scans or location updates were recorded.
  Please be assured that our warehouse and operations teams thoroughly investigate all lost parcel cases, including reviewing driver activity and routing data. These investigations are handled with care and in accordance with our internal protocols.
  Next Steps:
  We recommend that you share the Parcel Issue Confirmation Letter with your vendor (Temu), who will be able to initiate a claim or issue a replacement or refund based on their policy. As the parcel was shipped through their service, they remain responsible for completing the order resolution.
  We apologize for the inconvenience and thank you for your patience while this matter was reviewed.
  Sincerely,

  UniUni

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23248924
  
  Yes thank you I am aware that you all finally responded to me after 2 weeks of me having to spam you all with emails and calls. Yes I am aware that you finally emailed me back 5 days after making this complaint finally telling me my package was Lost in Transit. My package was obviously not lost in transit. Your driver lied that they attempted to deliver my package and then they stole it. Never reattempted delivery. Never updated me. Just left with it. You delivered another one of my packages just fine 4 days after you all lied about attempting to deliver the first package. So if I was able to get that one and not the first one when your driver attempted, I know they stole it. I have since gotten my refund from **** and reported you all to them and they will not be using you all as a shipper for my packages again. Ive seen this as a repeated problem with you all and customers. Thanks have a great one. No need for further communication. 
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:25/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/18 my package which is supposed to be delivered by uniuni showed as out for delivery. It is now 04/24 and I have yet to receive my package. Their chat bot is inexistent and is never available. On 04/21 I called CS which took over 50 minutes to reach, once I reached someone I was told I would receive a response through email. That same day I received an email that said someone would get a hold of me in ***** hours and that they rarely went over that (I highly doubt that with all the complaints I see here) it is well over 72 hours and no one has gotten back to me. Which to me means either they lost my package or whoever they sent to deliver my package has stolen it! My package was not cheap and I demand it back. How these people are in business is beyond me. Is there no background check to their delivery drivers? Stealing is a felony!

  

  Business Response

  Date: 07/05/2025

  Dear *****,

  Thank you for your message. We understand your concern and apologize for the delay and lack of timely follow-up in your case.
  Our records show that your parcel was successfully delivered on April 29, 2025, at 1:02 PM to **********************************************************
  We can also confirm that the parcel was assigned to a driver on April 18, 2025, and per standard procedure, should have been delivered within 48 hours of assignment. As the delay exceeded this window, weve shared the details with our warehouse and operations team for internal investigation to ensure this is addressed appropriately.
  We appreciate your patience and are glad to see the delivery was ultimately completed. If there are any issues with the contents or further assistance is required, please dont hesitate to let us know.
  Sincerely,

  UniUni

  Customer Answer

  Date: 09/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  KD