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Business Profile

Delivery Service

uniuni
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see

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uniuni has 2 locations, listed below.

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    • uniuni

      100 10851 Shellbridge Way Richmond, BC V6X 2W8

      BBB accredited business seal

    • uniuni

      3750 N Fraser Way Burnaby, BC V5J 5G1

      BBB accredited business seal

    Customer Review Ratings

    1.08

    Average of 716 Customer Reviews

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    Review Details

    • R. Paul K

      Date: 14/08/2025

      My ability to track my pkg online showed it hadn't had updates for 5 days (Thur 7 Aug 25 - Tue 12 Aug 25): My package was "in transit between ***********, ******************** **". The customer service agent told me what SHE saw was more accurate: HER data showed Uniuni hadn't yet received my package from Customs, near ***. This seemed odd as Customs wouldn't have to hold the package for five days - partly because it's very small and partly because the **************** were paid at the point of origin, in the ***. It ALSO seemed odd because what I could see online differed significantly from what she said she showed...The very next day (Wed 13 Aug) online showed my package had been assigned a driver in *******, **, and was 'out for delivery'. This was interesting because it strongly suggests that what I saw online (the prior day) WAS accurate; and what the agent had told me the day before wasn't.When I raced home to be available for delivery (in case that's needed) I also telephoned to get any information re: timing. I was told it would be delivered "WITHIN 48 HOURS"... At the age of 71, I would be able to WALK the distance between the farthest possible point in ******* to where I live within only 5 hours... That "48 hours" is ludicrous!The pkg was delivered at some time roughly around about 9:00 pm in the evening of that same day. However, I was notified AFTER it had been delivered (and it was indeed there, AND it was fine - there were NO issues with any loss OR any damage AT ALL).However, and THIS is MOST concerning: I specifically left instructions that I needed to be telephoned OR text-messages at least 1 hr prior to delivery because I could be home for it that way. The 1st time I relayed this online. The 2nd time, I confirmed it was included within the delivery instructions. The 3rd time (day of delivery) they assured me the driver could see this information. That information wasn't on the delivery waybill, nor was I called or texted!

    • Ricky H

      Date: 13/08/2025

      I doubt this company even tried to deliver my package. Says, package undeliverable, I don't understand why my address is correct and easy to find. Now they say they're shipping it back to the warehouse.Avoid this shipping company at at all cost

    • Liz F

      Date: 12/08/2025

      Delivery driver decided my laundryroom was toilet. We have cameras in it. Unable to reach customer service at all. Via phone email chat or ticket. This is unacceptable.

    • Nikka K

      Date: 11/08/2025

      This is the worst delivery experience I have ever encountered. The package was delivered to the wrong address and they have done nothing to attempt to make it right. The photos provided by their driver even show a completely different address than the one that was on the package, they cant even tell me where the package was delivered. Now I am out of a one of a kind item that was shipped from another country, I would not recommend using this company at all.

    • Rainey L

      Date: 11/08/2025

      Lied about it being delivered and then told me seems it was delivered even though the address was not mine, it still counts.

    • Patrick C

      Date: 10/08/2025

      I wish businesses would stop using *******. They have never gotten one package to my door. I called waited for assistance for over 40 minutes twice. Just have to do charge back through my credit card company. This is the worst last mile delivery service in the ************** area. Not sure what the pay is for the couriers, must be get to keep whatever packages they dont deliver or something.

    • Melanie E

      Date: 10/08/2025

      They are the absolute worst! I would rate a -0 stars if I could. I hate this delivery company with a passion. I never heard of them until I moved to the *******. Ive been waiting on packages for weeks. They marked my package undeliverable and its been 2 days. I have a few other packages that are delayed in transit. Submitted a ticket and they never respond. If my packages ever arrive, I will no longer order from TEMU or TikTok shop for as long as they continue to use this god awful delivery service.

    • Lila N

      Date: 09/08/2025

      Unbelievably unorganized and unreliable company. They did not deliver my package because the address they had was incorrect, despite my address being absolutely correct. I had to create two tickets to follow up on my package, but no one responded. When you call them, they keep you on the line for at least half an hour. Then, they get your phone number to call you, but they never do. My experience with them was a nightmare.

    • CK C

      Date: 09/08/2025

      By the time I found out my package had been delivered, someone had already stolen it. The courier left my package in the lobby of my apartment building, even though there is a notice asking couriers to NOT leave packages in the lobby. At the time of delivery, I was at home but they didnt even attempt to buzz my unit number to deliver it directly to me. Awful service

    • Anthony R

      Date: 06/08/2025

      ******** is what this company they cant even tell you when youre package is going to arrive this package cleared customs on the 12 and here it is a month later and still no package this is the worst company there is I. Wont use this company again and if seller want to use this company I will cancel all orders that are sent from this company this company is nothing more than a shameful shambles and outright badly run company

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