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Business Profile

Eyeglass Suppliers

Yesglasses

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyeglass Suppliers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:13/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January 2023 I placed an order for glasses; ordered ******.After a couple weeks I sent an email asking when I could expect shipping; I was told they would be shipped shortly. After a few days nothing, so I sent another email, same response, they would be shipped shortly.After a few more days I got an email saying that **** lost the package. Weird because they were never shipped but the post office lost them?I asked for a refund, they responded; are you sure? I again responded asking for my credit card be refundedno response.

    Business Response

    Date: 14/02/2023

    We are sorry for all the inconvenience. The package got lost so we emailed you to confirm if you're willing to wait for reprocessing, you replied asking for refund and we cancelled the order and processed the refund immediately when we saw the email. Transaction ID *****************. Because we are having a buy one get one free promotion recently, we have a lot of email inquiries, if we weren't able to reply in the first time and let you had a bad experience, we are really sorry for that and we will try our best to improve our service.

Yesglasses is NOT a BBB Accredited Business.

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