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Business Profile

Long Distance Phone Service

AIC Global Communications Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Long Distance Phone Service.

Complaints

This profile includes complaints for AIC Global Communications Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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AIC Global Communications Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:23/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid this company (Aic Communications **** on September 6, 2023 for their telephone services (local and long distance calls) with an annual payment of $107.73. The telephone line has been dead and not working for several weeks now. I have tried to reach out to them ************ ******************** and going to their physical store locations and have gotten no response. Their physical stores no longer exist and their customer service lines are not working (no one is picking up and I have tried calling them during their stated operation hours for several weeks now). I find this to be irresponsible and unacceptable. There was no notification from the company (whether it is through the phone, email or physical mail) regarding this inconvenience. I would like a refund of my money and be voided from their contract due to their incompetence and negligence to their provided services whether it is their customer or telephone (local and long distance) services.

    • Initial Complaint

      Date:03/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for digital telephone service in 2015. Free rental equipment required a $60 deposit. Service contact was renewed as recently as July 2023.AIC served notice dated December 15th that they will discontinue service at end of December 31st 2023.They aren't responding to inquiries on prorated refund for balance of contract. Nor did they info on getting back my refundable deposit their two retail locations have closed.Only means of contact are by phone or email.

    • Initial Complaint

      Date:03/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi ***/*****,I am writing to file a complaint against AIC for discontinuing their business. They are a pre-paid type of home phone service provider at BC. We got an email on Dec 15, 2023 about closing down their business at end of 2023, effective Dec 31, 2023. in their email, they didn't talking about anything about the refund. we paid $105.31 for next year services, plus $2.93 credit from overpaid fee in past. They didn't mention anything about.I have attempted to resolve this issue with the business directly, but have not received any satisfaction resolution. all their published phones ended up with voice machine. i only got an email reply saying they will provide more details later. now year of 2023 is running out. i haven't got any update after few following up emails.I'd like to request that Consumer Protection BC investigate this matter and take appropriate action to result it. Please let me know if you require any addition information from me.thank you for your attention to this matter.Sincerely,******************* (*******)

    AIC Global Communications Inc is NOT a BBB Accredited Business.

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