Reviews
This profile includes reviews for Trail Appliances Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 30 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAndrea & James H
Date: 18/05/2024
5 starsAndrea & James H
Date: 18/05/2024
Trail Appliances Delta BC May 2024 We dealt with Siti D****. He was fantastic to deal with. He was not pressuring us and he was willing to negotiate prices. He was knowledgeable and friendly.
Trail Appliances Ltd.
Date: 22/05/2024
Hello, Mr. & Mrs. *******. Thanks so much for taking the time to share your kind words about your experience with Siti D****. We'll be sure to share them with Siti and sales management. It's always gratifying to hear when we've met our goal to provide the best possible customer experience!Review fromDon B
Date: 12/04/2024
5 starsDon B
Date: 12/04/2024
Karan from Trail Appliance on Millsream Rd in ******** was very professional! He used his expertise to assist ** and fulfilled an order that had some special requests. He was a pleasure to work with, very knowledgeable, and did a great job! Kudos to Karan!!*********************Trail Appliances Ltd.
Date: 15/04/2024
Hello, ***. Thanks so much for providing such positive feedback, it's truly and greatly appreciated. We will pass your message along to Karan and our Victoria store management. We look forward to serving your appliance needs in the future!Review fromHelen A
Date: 31/03/2024
5 starsHelen A
Date: 31/03/2024
I’d like to share my recent very positive experience with Trail Appliances located in Langford. This is the second time I choose this store for replacing my kitchen appliances. In 2022, I bought a dish washer from them and just recently I purchased a new electric range. I highly recommend working with this store (especially with Clint ******, Product Specialist, and Eric ******, Sales Manager) not only to receive great and timely services, but also to find an ideal appliance that meets your individual needs. Clint was extremely knowledgeable in selecting several options against special requirements for me to choose from. He was able to find additional information to answer not so obvious questions about these appliances. He was also punctual for a follow-up visit and kept communicating about the status of my order. In addition, Eric was able to arrange some very competitive deals for me, which was greatly appreciated. Delivery was a breeze: scheduled to accommodate my request (deliver before Easter), on time and very professional. A bonus was a disposal of my old range, which made a switch seamless. I guess, when time comes to replace a fridge, it will be no brainer where to go. One observation is that while shopping around, I’ve visited several stores, and Trail Appliances was the busiest one on two stops there for this specific order, which to me indicates the level of trust people have in this store in Langford.Trail Appliances Ltd.
Date: 01/04/2024
Hello, *****. Thank you SO much for sharing the story of your positive experience with us. We truly and greatly appreciate that you took the time to do so, and we hope to continue to serve your appliance needs in the future. We'll pass along your feedback Clint, Eric, and our Delivery team; we know they'll be delighted to hear it! Thank you once again for your feedback and for your business!Trail Appliances Ltd.
Date: 01/04/2024
Hello, *****. Thank you SO much for sharing the story of your positive experience with us. We truly and greatly appreciate that you took the time to do so, and we hope to continue to serve your appliance needs in the future. We'll pass along your feedback Clint, Eric, and our Delivery team; we know they'll be delighted to hear it! Thank you once again for your feedback and for your business!Review fromFRANK L
Date: 28/03/2024
1 starFRANK L
Date: 28/03/2024
As a first time customer here i was hoping for a good experience. But when it came to the installation of my washer dryer i was met by 2 *********** workers who didnt attempt to do the job. And asked to to hire a plumber to do the job for them and i still get charged for the installation. as them getting me to get a plumber to do part of the job for them they should be on the hook for it, not me. (they said it was because of a liability they couldn't do it) the plumber informed me that it looks like no effort was even attempted as it only took him a pair of pliers and one twist to do the job. and said nothing was wrong and it was a job that he shouldn't have been called for.Trail Appliances Ltd.
Date: 30/03/2024
Hello, ******************. We're sorry to hear about your poor installation experience with our team. We have processed a full refund of all installation costs to your account which you should see on your credit card within the next few days. Our teams are trained to be careful to not take on any installation job if plumbing may be a potential for a leak and subsequent damage; in this case, they did make an error for which we apologize. We hope you'll give us another chance in the future to service your appliance needs.Review fromPam A
Date: 28/02/2024
5 starsPam A
Date: 28/02/2024
I can't provide enough superlatives to describe my experience with *********************************!Right from the moment we walked into the showroom, she projected vast knowledge in our discussion about the products I wanted to purchase - Fridge, Stove, Dishwasher, Wine Fridge, and Microwave. She didn't treat my questions as being silly or uninformed and was able to provide a clear picture of the best features of each of the appliances. Undoubtedly, ******** far surpassed my expectations of service and downright friendliness along with her experience which was so noticeable. She will definitely be my go-to appliance person when I need to replace my washer/dryer. I will also be passing on the word about ******** to all my friends and clients. Thank you so very much ********. *************Trail Appliances Ltd.
Date: 29/02/2024
Hello, ***. Thanks so much for providing such a positive review of your experience with Shaylene and Trail Appliances. It's always gratifying to hear when our goals for customer experience are met and exceeded. We will pass along your kind words to Shaylene and our sales leadership team. We look forward to serving your appliance needs in the future. Your feedback is truly and greatly appreciated!Review fromTony S
Date: 12/02/2024
1 starWe live on Condo/Town house development on the North Shore with 110 units and many of have used Trail Appliances in the past. One owner had a delivery mid January that has made us think twice about using them again.The Delivery vehicle (******) reversed into one of our street lamps twice by accident.When the owner pointed out he had witnessed the damage to the driver. The driver denied he had hit the lamp and bent it, even though the owner witnessed it.We now have a bent post with two marks at the same height as a 5 ton truck tailgate.Disappointing especially when service Centre Manager will not do the right thing unless we have photographic evidence.Review fromkenny g
Date: 01/02/2024
5 starskenny g
Date: 01/02/2024
Recently, we purchased an ** washer dryer tower. From purchase through to delivery, service was 5 stars! Beginning with our customer specialist, *****************, who was very helpful, knowledgeable and not the least bit pushy, something I really appreciate. She stayed in touch with me, keeping me up-to-date on what was happening with my appliance. As far as delivery, the two young men who installed the tower (***** and *****) were courteous, polite and knew exactly what they were doing. My personal experience with the above mentioned people was very pleasant, I would not hesitate to recommend ***** to a friend who was shopping for a new appliance. *************Trail Appliances Ltd.
Date: 02/02/2024
Hello, Mr. ******* Thanks so much for sharing your positive experience with us. We do all we can to provide the best possible customer experience and it's always gratifying to hear when we succeed! In the unlikely event there are any issues in the future with your wash tower, please email us at ********************************** and we'll be happy to assist you.Review fromSandi F
Date: 02/12/2023
1 starSandi F
Date: 02/12/2023
Extremely disappointed in the service, had a water filter system installed for 3000$ and when the guy left that night it was leaking, called the store and they claimed it was my fault ????? I had 2 plumbers come by and they said the job was terrible, we had 2 lines replaced amongst a pipe cut and reinstalled, all on our dime, NEVER AGAIN will I purchase from there, ** *** **** ******** ** ** * **** ******* ****** *** *** * ***** **** **** and once they have your money basically it's SEE YOU LATERTrail Appliances Ltd.
Date: 04/12/2023
Hello, we're sorry to hear of problems with your filtration system. You have left a review for Trail Appliances BC division; at first glance, it appears that you are located in the Calgary area and likely purchased the system through our Alberta division. If that's the case, please email [email protected] and they should be able to assist you. If you did purchase through our BC stores, please email [email protected] and we'll be happy to investigate and assist where we can.Review fromFraser C
Date: 01/12/2023
1 starI purchased a dishwasher from Trail Appliance, it was a previous return and the sales guy recommended I buy the unit to save a little money and there was no difference as to quality or warranty.I purchased it for my cabin in the Okanagan. Upon installation I realized that it wasn't working so I contacted my sales rep from Trail Appliance. He said there were no technicians in the area and that I was probably overlooking something in the instal. I hired a local electrician to come look, he couldn't figure it out. So I hired the local plumber, also couldn't figure it out. I was finally able to get an appliance technician to come out, he diagnosed it being a lock in the control panel that couldn't be unlocked and was likely why it was returned by the first buyer and not fixed then re-sold to me. I sent an email explaining this to my sales rep to which he didn't reply. I called and left him a message, again no reply. So I packed up the dishwasher and took it back to Richmond. They refused to honour the warranty as it wasn't diagnosed by a Trail Appliance tech. I would never shop with them again.Review fromD. W.
Date: 06/11/2023
1 starD. W.
Date: 06/11/2023
Received non-working dishwasher on Oct. 31/2023, installed by Trail's contractor. A week later we're still trying to get a replacement. To have it replaced, it has to "go through the manufacturer". Ridiculous, it never worked from the day they installed it. Getting the run around, and phone call not returned. Worst customer service ever.Trail Appliances Ltd.
Date: 07/11/2023
Hello, ****************. We are sorry to hear about the challenges with your dishwasher. To satisfy our contractual obligations with the manufacturer, we do have to jump through some hoops and we're sorry for the delay and frustration. We are happy to report that the exchange has been approved as of this morning, and you'll be contacted shortly to arrange the exchange. We do appreciate your business, and your patience.D. W.
Date: 11/11/2023
Nov. 11 update: Contacted on Nov. 6th to request charge reversal, as was told they were out of stock. More stock expected end of this past week although the model we ordered shows as in stock online. Still no word from Trail on replacement or charge reversal.D. W.
Date: 16/11/2023
Worst customer service ever. It is almost three weeks now and it seems the only way to get anywhere is to request a credit card charge reversal. There has been one excuse after another, including none in stock until the charge reversal was requested and one then one appeared in their warehouse. So today, Nov. 16th, they send out two delivery drivers with the replacement which was put in the kitchen because the delivery drivers aren't licensed to remove the non-working one nor install this new one. The delivery driver phoned Trail on our behalf and came right back in the house and took the replacement back as it has to be picked up and delivered by a technician! This would be funny if it wasn't so infuriating. So the contracted installer will be here tomorrow after rearranging their schedule for us. Otherwise they were offering next Monday 20th. I would never purchase anything from Trail again ever.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.