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Business Profile

Moving Services

North Pacific Van Lines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:16/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 13th, 2024, I hired North Pacific Van Lines to move my belongings from **************************************************************************************************************************** AB.After many phone calls, emails and anxiety filled evenings, I finally received my belongings on August 15, 2024. It was when the third-party moving company employed offloaded my belongings that I was able to get a look at my items. I cant believe the damage that ensued or on how they had packed my stuff in their truck. After getting pictures of my now destroyed, mostly new furniture, I am compelled to file a claim. My claim is as follows: (pictures and invoices included):1.Bar table - $150.00 (came with two chairs and not claiming this)2.Occasional table set 11 months old - $500 3.Dresser - 11 months old - $400 4.Nightstand x 2 11 months old - $300 5.Two counter side chairs brown 11 months old - $300 None of my belongings were damaged prior to be shipped and all items being claimed were less than two years old.Please note: the third-party movers that were hired by North Pacific Van Lines moved the items in question into the storage unit too quickly for me to unpack and inspect any items that were in boxes but based on the pictures submitted with this claim, my items were NOT packed with care. Total value being claimed: $1650.00.North Pacific Van Lines has until the end of day August 23, 2024, to pay the claim in full or the following action will apply:1.BBB will be notified, and a claim levied against North Pacific Van Lines 2.Small claims court will be filed in accordance with BC laws and rights.

    Customer Answer

    Date: 16/08/2024

    The attachments I sent was an invoice from ********. This invoice from ******** showed proof of how much I paid for my goods that were destroyed.

    My complaint I am registering is with North Pacific Van Lines. They were the moving company that destroyed my stuff upon delivery.

    Customer Answer

    Date: 19/08/2024

    My issue isn't with Hometown, as explained earlier. That invoice attached from hometown is the BACK UP to my claim with NORTH PACIFIC VAN LINES.

    I will attach the invoice from north pacific van lines as the back up I attached seems to confuse the issue

     

North Pacific Van Lines is NOT a BBB Accredited Business.

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