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Business Profile

Retail Stores

Miniso (Canada) Store Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Miniso (Canada) Store Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Miniso (Canada) Store Inc. has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Miniso (Canada) Store Inc.

      256 4611 Viking Way Richmond, BC V6V 2K9

    • Miniso (Canada) Store Inc.

      841 Granville St Vancouver, BC V6Z 1K7

    • Miniso (Canada) Store Inc.

      348 – 800 Carnarvon St New Westminster, BC V3M 0G3

    • Miniso (Canada) Store Inc.

      2929 Barnet Hwy Coquitlam, BC V3B 5R5

    • Miniso (Canada) Store Inc.

      8010 Saba Road Richmond, BC V6Y 4B2

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:26/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally submit a complaint regarding my recent experience at the Miniso store in *************************************************** on September 25, 2024.On September 13, 2024, I purchased seven mini game consoles as part of goodie bags for my sons birthday. Unfortunately, one of the consoles turned out to be defective. Upon hearing this from the child who received it, I retrieved the item and visited the Miniso store today with the original receipt to request an exchange.The cashier refused to process the exchange, citing the Minisos policy, and was extremely rude throughout the interaction. I explained that, according to BCs Business Practices and Consumer Protection Act (Part 4), a defective item must be exchanged or refunded regardless of the stores internal policy. Despite this, she continued to insist on refusing the exchange, stating that company policy overrules any legal protections for defective products.I then requested to speak with a manager or obtain contact details for the head office, but the cashier refused to provide either, along with her own name. She even said that if I intended to file a complaint, she would not give her name. This behavior was highly unprofessional and a clear breach of my rights as a consumer under BCs Business Practices and Consumer Protection Act (Part 4), which mandates that businesses must comply with the law regardless of store policies.I urge the company to address this situation promptly and ensure that the store staff are aware of their legal obligations under the Act. I request an exchange of the defective product as well as an investigation into this matter of unprofessionalism. Thank you for your prompt attention to this issue. I look forward to your response.Sincerely,Sophie

    • Initial Complaint

      Date:04/01/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Miniso to buy a toy today. I found a stuffed animal on a shelf . The shelf, the 3 above it and the 2 below it were all marked $9.99. When I brought the toy to the register, it scanned at $20.34, which is $18.99 with tax. I told the cashier about the price and showed her where I had found the toy. She went with me to look at the shelves and told me that the price was for the boy that had been there previously. I had said that the store should honor the toy for that price. She told me that they didn't have to. I asked to speak to a manager. When he came, he removed all the $9.99 labels in front of me and told me that I could either pay $20.34 for the toy or get out.

      I am upset that the store would not honor the price on the shelving.
      I am also displeased in how I was spoken to. I worked retail for over 20 yrs. I would have been reprimanded or fired if I had spoken to a customer like that.
      I would also like to state that at no point did I raise my voice or cause a scene. I was brought up to treat people with respect and that includes retail workers in the holiday season.

      I am extremely disappointed with my shopping experience at Miniso.

      Sincerely,
      ***** *******

    • Initial Complaint

      Date:30/12/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought several electronic items (two wireless charges at $8 each, 1 wireless earphone at $10) at Miniso Coquitlam Center December 15, 2022 for Christmas presents. Miniso Employees explained to me that it is compatible with any devices. On Christmas Day, we tried the items, but the chargers were not compatible with our iphones. The wireless earphones did not work properly either.

      On Dec 28, 2022, I tried to return that items and I found out, return policy Miniso is max 7 days after purchase. But for Christmas present, they should allow returns after Christmas, especially when the staff misinformed me. These are bad business practices.

    Miniso (Canada) Store Inc. is NOT a BBB Accredited Business.

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