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Business Profile

Carpet and Rug Cleaners

Citrus-O Carpet Care Inc.

Reviews

Customer Review Ratings

4.64/5 stars

Average of 22 Customer Reviews

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Review Details

  • Review fromLee H

    Date: 14/10/2023

    5 stars

    Lee H

    Date: 14/10/2023

    Service was outstanding! Thank you ****! I had a sofa along with 2 chairs and 6 throw cushions as well as an area rug cleaned. I will use you for all my cleaning needs that you service. My living area looks brand new!Thanks again, *****************

    Citrus-O Carpet Care Inc.

    Date: 20/03/2024

    Thank you for taking the time to write us this review! We are so grateful for customers like you and are pleased to hear that ************** exceeded your expectation and we look forward to servicing your home in the future! Thank you!
  • Review fromRosie M

    Date: 31/07/2023

    5 stars

    Rosie M

    Date: 31/07/2023

    ***** did an excellent job and managed to get rid of stains caused by teenagers of who knows what it was!!! Very impressed!

    Citrus-O Carpet Care Inc.

    Date: 20/03/2024

    Thank you for taking the time to write us this review! We are so grateful for customers like you and are pleased to hear that ************** exceeded your expectation and we look forward to servicing your home in the future! Thank you!
  • Review fromOr T

    Date: 28/07/2023

    5 stars
    Was easy to book, tech was prompt and quick, very polite and the job was well-done. Happy with results.
  • Review fromUrsula W

    Date: 05/07/2023

    5 stars

    Ursula W

    Date: 05/07/2023

    Technician was very thorough and did a very good job cleaning the carpet.He spent extra time trying to remove stains and was very conscientious with every detail. Would highly recommend their services.Will contact them again for carpet cleaning.

    Citrus-O Carpet Care Inc.

    Date: 13/07/2023

    Hello. Thank you for taking the time out of your day to write us this review. We are so pleased to hear that you enjoyed your Citrus-O experience and we look forward to servicing your home again in the future.
  • Review fromTheresa M

    Date: 09/06/2023

    5 stars

    Theresa M

    Date: 09/06/2023

    We had Citrus-O come in and do our carpets recently. ***** arrived on time and did a great job! Their products don't irritate my asthma so I don't have to leave the house while the cleaning is going on! I will definitely will be using Citrus-O again and recommending them to our friends! Thanks for a job well done!

    Citrus-O Carpet Care Inc.

    Date: 13/07/2023

    Hello, thank you for taking the time to write us this lovely review. First of all, we are so happy to hear that our cleaning solution does not irritate your Asthma, hearing reviews like yours inspire us to continue to use our All-Natural Cleaning Products and solidify why we chose to become one of the only All Natural Carpet Cleaning Companies in the province. Thank you for choosing us and we look forward to servicing your home again in the future and we'll be sure to pass along your review to *****.
  • Review fromDella V

    Date: 06/06/2023

    5 stars

    Della V

    Date: 06/06/2023

    Great job! Always do really amazing work. I am pleased!

    Citrus-O Carpet Care Inc.

    Date: 13/07/2023

    Thank you for this glowing review! We are so pleased to hear that you are happy with the service provided and can't wait to service your home again in the future.
  • Review fromKate L

    Date: 24/03/2023

    5 stars

    Kate L

    Date: 24/03/2023

    Always great service. Prompt on-time and do a great job. I have reactions to chemicals but have never had any issues with their products. Have been using them for my carpets for years. My building will be using them for the hall carpets as well. I recently dropped coffee on my carpet and its now completely gone.

    Citrus-O Carpet Care Inc.

    Date: 13/07/2023

    Hello, Thank you for taking the time to write us this flattering review. We are pleased to hear that you've never suffered any sort of reaction to our All-Natural Products and inspire us to continue using the highest of quality, all natural products. Thank you for referring us to your apartment building property management company as there is no higher praise than a referral. We look forward to servicing your home again in the future.
  • Review fromMonica M

    Date: 06/03/2023

    5 stars

    Monica M

    Date: 06/03/2023

    We had another well known cleaning company try to clean our tiled shower about a year ago. There was no visible improvement. Citrus-O was exponentially better and made the shower sparkle. I would highly recommend Citrus-O.

    Citrus-O Carpet Care Inc.

    Date: 09/03/2023

    Hello,Thank you for taking the time to write us this flattering review. We are so pleased to hear that you are pleased with the results of your shower cleaning. We look forward to servicing your home again in the future.
  • Review fromBarb G.

    Date: 30/11/2022

    5 stars

    Barb G.

    Date: 30/11/2022

    Called Citrus-o for a quote on Monday afternoon, Chris arrived at 9:00am, ready to clean our furniture and carpets as requested in a timely manner. He cleaned everything above and beyond. Would request his services in the future. Thanks again Citrus-o.

    Citrus-O Carpet Care Inc.

    Date: 09/03/2023

    Hello,Thank you for taking the time to write us this glowing review. We are so pleased that you were happy with ***** results, he is a very talented senior technician, we look forward to sharing this review with him and to servicing your home again, in the future.
  • Review fromChristine D

    Date: 19/09/2022

    1 star

    Christine D

    Date: 19/09/2022

    The carpet was really wet when the service-person left. As time passed our brown carpet gradually faded terribly to an ugly orange colour on part of the stairs and the upper landing. In fact, our carpet is ruined. The service was done more than a year ago and the fading has continued to the point where will need to replace our carpet. I know it's probably too late to get Citrus O to remedy this problem but I want people and the company to know that their product and service person have destroyed our carpet.

    Citrus-O Carpet Care Inc.

    Date: 09/03/2023

    Hello,Thank you for your review. We are saddened to hear about your experience and I will be sure to put this in the right hands where we will get in touch with you regarding this incident. Our work is always backed by our 30-Day Guarantee as we always strive to rectify our problems and leave our customers satisfied, we are sorry to hear that in this case, that did not happen and look forward to going forward and creating a solution. Thank you.

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