Complaints

This profile includes complaints for Club16 Trevor Linden Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Club16 Trevor Linden Fitness has 15 locations, listed below.

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• 

  Club16 Trevor Linden Fitness

  103 6329 King George Boulevard Surrey, BC V3X 1G1

• 

  Club16 Trevor Linden Fitness

  4277 Kingsway Burnaby, BC V5H 3Z2

• 

  Club16 Trevor Linden Fitness

  190 8087 120 St Delta, BC V4C 6P7

• 

  Club16 Trevor Linden Fitness

  130 1100 Lonsdale Avenue North Vancouver, BC V7M 2H1

• 

  Club16 Trevor Linden Fitness

  135 - 16050 24 Avenue Surrey, BC V3Z 0R5

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:22/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Club 16 with my husband in 2018 and our membership was prepaid a year in advance. I informed the front desk staff that I was canceling my membership January 2019. I never received anything in writing regarding the cancellation of my membership, and over the past 4 years there was no other communication and I have not been to Club 16 since 2019. Recently I received phone calls and spoke to a call centre agent, I explained that they have made an error, then a billing statement was mailed to me stating I owe for membership fees as of 2022.
  My husband is still a member and he spoke to the Manager Kelly, who followed up with Tamara, *** ********* ******* *****. I was informed by email that I need to provide proof of cancelation (which I dont have, nothing was given to me when I canceled my membership) Tamara advised they cannot waive the entire “OB” and they will need to settle/collect. My membership was closed Jan 2019. I haven’t gone to this gym since then, I was not previously billed and out of the blue this company is expecting a payment for something I am not using. They need to check their billing and systems. I am feeling frustrated with their lack of accountability and would appreciate assistance resolving this problem with their inaccurate billing.

  Business Response

  Date: 22/02/2023

  Hi ******, Thank you for your message, It looks like someone has reached out to you on this. Please let us know if you need further assistance. 

  Customer Answer

  Date: 23/02/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:17/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out as I have been receiving multiple calls and email notices of due payment for a membership that was resolved many years ago.I am aware they have a new systems that is in place and has had some glitches, and past members are being affected. I've communicated to one of Club 16's General Managers (*****************) about this mistake. Through our conversion, it seems the old and new systems did not link correctly, missing information about my and other memberships many years ago. The communication we had with their team two years ago that all was resolved and cancelled - We have not heard nothing else in regard to my closed membership till several years later from this new system.We have asked for them to fix this mistake in their records and remove the fee it makes no sense for non-members to pay. This is so upsetting and we just want them to do the right thing.But they continue to harass.Hope you can help

  Business Response

  Date: 17/02/2023

  Thank you for the message. We are looking into your concern and will ensure it's closed off within the next ***** business hours. 

• Initial Complaint

  Date:15/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Club 16 back in 2019 and used the ************* and ******* locations with varying frequency during that year and some of 2020 and had no complaints during this time. As the pandemic hit and some services shuttered, there was a period of time where my attendance grew more infrequent. *** ** * *********** ** **** *** **** ********* ******* I requested a hold on my membership which lasted, if i recall correctly, about 2 months in 2020. After my account was reinstated I was contacted by the ******* location (which that year I had moved my home location to) and told my payments were being rejected, which was due to the credit account my membership was associated with maxing out. I then requested my membership be cancelled, and was told to come to the location to do so. I did shortly after and assumed everything was done. I then began receiving letters from *** ******* ********* in ******* displaying new charges every two weeks as of late December 2022. I called the location on January 25 to ask why this was happening and explaining that I cancelled my membership in late 2020 (admittedly I cleared the exact date from my mind, as I assumed it was resolved in person with owing amount at the time being paid), and was told I owe over 700 dollars. During this call with management, who acknowledged that I had in fact not set foot in a gym since October 2020, I was offered to only need to pay half the amount instead. I asked to cancel the membership and my account is still being billed every 2 weeks as of February 2 2023 (according to another bill mailed by *** ********* ********* received February 12). When I called them again February 13 I was told they forgot to cancel my membership and that it would be done later.

  Business Response

  Date: 15/02/2023

  Thank you for your message. It looks like your account was cancelled previously. We apologize for any inaccurate information that was communicated to you. 

• Initial Complaint

  Date:18/01/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Club 16 approximately early 2019. After Covid hit in 2020 I called in and spoke with Andrew in (June?) 2020. I asked to cancel my membership as I was about to have surgery which would lay me up for at lest 6 months or more. Andrew told me that I was able to cancel my membership. I did have personal training on my membership but had used very little of that but still owed money on it. Andrew told me that he could get me a refund for the amount I hadn't used but I would need to get a Doctors note. I said I wasn't interested in getting my money back and that I just wanted to cancel my membership and personal training. Andrew said he would take care of it. Now in January of 2023 I received a letter saying I owe money. When I called in I was told that I had never canceled my membership. Club 16, if Andrew did not follow through with what he told me he would do then that is on you Club 16. I am not responsible for any membership beyond (June) 2020. I have also been told today January 17, 2023 (by Ava) that this account has been sent to collections (which ruins my credit rating). Ava also told me it is against policy to send anyone a letter in regards to this. Ava also told me that they could not send a letter to a P.O. Box. I have never had a P.O. Box. Ava lied to me several times and changed her story several times when I called her out on these things. Ava refused to let me speak to a manager or provide the number for Head Office so I could try and resolve this with a higher up person. Bottom line here is that I canceled my membership in (June) 2020.

  Business Response

  Date: 18/01/2023

  Thank you Laurie for your message, we will have someone reach out to you within 24 business hours. 

  Customer Answer

  Date: 20/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  I canceled my membership in June 2020.  I have heard nothing from you, Club 16, since that time, until January 2023. That is 2 years and 6 months ago. I do NOT have a membership with Club 16.  Yet 2 1/2 years after I canceled my membership, you tried to put charges on my credit card, without my authorization.  December 2, December 16 and December 30, 2022.  **** ** *****.  Again, I canceled my membership, June 2020.   
  

  Sincerely,
  
  
  
  ****** **********

  Business Response

  Date: 27/01/2023

  Hi Laurie, We have tried to be in touch with you regarding your claim. Please let us know if there is a better way to reach out.

  Customer Answer

  Date: 28/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Calling me and bullying me where no one can hear what you say is unacceptable and unprofessional.  You refuse to give any response on this forum where someone can actually see what you do.  I cancelled my membership June 2020.  You did not follow through with doing this properly.  That was 2 1/2 years ago.  That is entirely your problem not mine.  I have heard nothing from you for 2 1/2 years.  Now you come after me wanting money for fees for that 2 1/2 years.  I do NOT have a membership with Club 16.  
  
  
  
  Sincerely,
  
  
  
  ****** **********

• Initial Complaint

  Date:16/01/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPLAINT IS FOR THE ******* FITNESS ********* AT ********************************************** (PHONE # ************ I have a prepaid membership at the ***************** gym .My membership was prepaid for April 2022 to September 2022 (6 months) and October 2022 to March 2023 (6 months). No bi-weekly deductions were ever agreed upon. On Dec 12 2022 an amount of $9.43 was charged. This was immediately returned by MY bank . .Again , on December 16th 2022 a SECOND amount of $9.43 was charged by Club 16 and a THIRD charge of $9.43 was processed on December 28th 2022 by Club 16. I have sent numerous emails., made numerous phone calls and even spoke to the front desk and both ******* and ***** have promised to correct this. I have been told by ***** that they have reversed the 1st payment dated 12th December, this is so untrue as I did not even query it with them at this stage, my bank had in fact returned it . I provided ***** with a copy of the transactions on my bank statement, she made a copy and promised that it would be resolved in 10 to 14 days... still waiting... I request that the 2(TWO) amounts of $9.43 immediately be refunded to me. I have also been told by ***** that I should be patient as HEAD OFFICE has "so much on their plate to deal with" and "that they are 'SO BUSY". I am not really responsible for them being "so busy" , and I am also not responsible for them making mistakes and charging me a bi-weekly fee which is prepaid until March 2023. ***** also suggested that I close my banking account to avoid further amounts being processed. I do not see why I should close my banking account due to the incompetency of Club 16. My request is therefore that both the (1) $9.43 on December 16th 2022 and (2) $9.43 on December 28th 2022 be refunded to me immediately and that I am guaranteed that no further amounts are processed to my banking account as this is a prepaid 6 month membership.

  Business Response

  Date: 17/01/2023

  Thank you for your message. We will have someone reach out to you within 24 business hours

  Customer Answer

  Date: 18/01/2023

  
  Complaint: ********
  
  I am rejecting this response because: This matter has not been resolved. I have tried to sort this out on numerous occasions by phone , email and in office visits and it was not resolved.

  At this stage , I do not feel comfortable liaising with Club 16 as they have reneged on their  promises previously.

  Hence my reason for asking the Better Business Bureau to handle this.

  Thank you.

   

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 20/01/2023

  Hi ******, I can confirm that your reversal of the payment you are awaiting for has been sent. It should be appearing on your statement anyday now. 

  Customer Answer

  Date: 23/01/2023

  
  Complaint: ********
  
  I am rejecting this response because:  To date , the 2 amounts have still not been refunded. I also require confirmation from Club 16 that NO FURTHER CHARGES  WILL BE PROCESSED TO MY ACCOUNT
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 27/01/2023

  Hi ******, 

  We apologize for the error on our end with the two payments that were processed.

  I can confirm the refund for your account was processed on our end. It should be appearing on your end at any point now. Sincerely, Club16

  Customer Answer

  Date: 27/01/2023

  
  Complaint: ********
  
  I am rejecting this response because:
    I await confirmation that the 2 amounts were refunded. MORE IMPORTANTLY  I also require confirmation from Club 16 that NO FURTHER CHARGES  WILL BE PROCESSED TO MY ACCOUNT.

  What happens , if a few weeks later , these amounts are once again processed by CLUB 16? This has happened previously.

  So once again , CLUB 16 IS TO CONFIRM  IN WRITING  that I WILL NOT be charged any further amounts.
  
  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 30/01/2023

  Hi ******, 

   

  Thank you for your response. Again we apologize for the glitch in error here and can confirm your next payment is March 5, 2023. Should you wish to cancel please ensure you cancel 30 days prior to your last payment.

  Customer Answer

  Date: 31/01/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  ********* ***************************

  I ***************************** , today Tuesday January 31 2023 request that you cancel my membership with IMMEDIATE EFFECT.

  PLEASE  confirm that no further payments will be processed today, tomorrow, the 5th of March 2023 or EVER AGAIN.

  Should any further payments be processed to any of my banking accounts  by Club 16, I will once again request the assistance of  THE BETTER BUSINESS BUREAU to get this resolved.

  I await your response/confirmation that my Club 16 membership has been cancelled.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/02/2023

  Hi ******, 

   

  We have responded to your cancellation request previously as per your BBB Direct message earlier this weeek. We have sent the response to your email address on file and as a courtesy have waived your 30 days notice. We wish you the best. 

  Customer Answer

  Date: 04/02/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  What is meant by "AS A COURTESY HAVE WAIVED YOUR 30 DAYS NOTICE"

  PLEASE  confirm that no further payments will be processed today, tomorrow, the 5th of March 2023 or EVER AGAIN.
  

  Should any further payments be processed to any of my banking accounts  by Club 16, I will once again request the assistance of  THE BETTER BUSINESS BUREAU to get this resolved.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/02/2023

  Hi ******, 

   

  Thank you for your message, that is correct that you do not have further payments.

  Customer Answer

  Date: 10/02/2023

  
  Complaint: ********
  
  I am rejecting this response because: I would like you to confirm that CLUB 16 will NOT be processing any further charges to any of my accounts.

  You mentioned previously that the next payment would be due on March 05 2023 and even though the membership has been cancelled, what prevents Club 16 from once again charging my account.

  **** *** ******** ** ** ****** * *** ******* ** *** ******** ** ***** ********  ********** * ** ***** ******** ****** ******

  All I need , is for you to confirm that CLUB 16 will not ever charge me again , and NOT for you to say that  " I have no further payments"
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contract with a PT at Club 16 ******** ** ***** ***. I have set up payments to that the money comes out every 2 weeks with a certain amount. They recently updated their systems and proceeded not to check to see if payments were going through. My PT tried their best to sort it out for me but there was nothing they could do. Instead of continuing with the regular payments for a longer period of time (to cover what was not paid for during the system update) they charged me all at once. Pulling out a large sum of money from my bank account. This is not what was agree on in the contract, it was arranged the I only pay a certain amount every 2 weeks. Now they made a mistake with the new system I have to pay more monthly than was originally agreed. I am budgeted for this PT and the contract was designed for that. It was their systems and Business's mistake. Why should I have to pay for it all at once. I would like my money back for the amount that was more than the contract said.

  Business Response

  Date: 12/01/2023

  Thank you for your message, someone will reach out to you within 24 business hours 

• Initial Complaint

  Date:09/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  when I joined the the Club 16, I asked and it was confirmed I can pay a year in advance, using credit card. in 2018 on account fully paid , they start stoping me at gate, saying we need your bank account, spoke with the Regional manager Mark, he could not provide an answer or a choice and the location manager said we have to with have bank account. Jan 4 2019 ( last day I was there) I canceled my membership at front dest with 5-6 month left on my membership. I canceled my membership they never sent the balance back to me. Now after 4 years since my cancelation and not going to GYM, they are sending emails saying I owe the money. they can not even say for when or what happened to my cancelation or my refund. the customer care number doesnot work the head office does not pick up.

  Business Response

  Date: 12/01/2023

  Thank you for your message, we will reach out to you within 24 hours.

  Customer Answer

  Date: 16/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  Thank your removing the balance, but I need official letter , as per" Account is closed as per customer request with $0.00 balance owing / referencing the account number"

  
  
  
  
  Sincerely,
  
  
  
  ****** ***

  Business Response

  Date: 17/01/2023

  Thank you for your response, we will send you a letter to the email address on file. 

  Customer Answer

  Date: 20/01/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  pls also advise of expected time to receive the email confirmation.
  
  
  
  Sincerely,
  
  
  
  ****** ***

  Customer Answer

  Date: 06/03/2023

  
  Complaint: ********
  
  I am rejecting this response because:

   I have not received the email I have requested ,and they promised will provide the official the letter or email. but they never did. I like to receive an official letter form the company, confirming and stating the following Account is closed as per customer request with $0.00 balance owing / referencing the club 16 account number. 
  
  
  I like them to forward the email or the letter to BBB, so the BBB is aware of the end result and BBB forwards it me. I do not want to have same conversation, in a month or in a year with club 16.
  
  Best Regards,
  
  Sincerely,
  
  *******************

  Business Response

  Date: 07/03/2023

  Hi *******************
  
  Thank you for reaching out. We have removed the outstanding balance on your account. Should you have any questions, please let us know
  
  ***************************
  ********* ****** *******
  **** ** ****** ****** *******
  ***** *******************************************************
  ****** *** *** ***
  Office: ***********************
  
  
  ******** *************** *********** ******* *** ******* ************ ** ********** ******** ** *********** ***** ** ****** **** ********** ***** ********** ******* **** ************** ************ ** ******* ** **** *********** ** ****** ***** **** *** ******** ********* ** *********** ** *** *** *** *** ******** ********** ** **** ******** **** ******* ** ****** ****** *********** ***** ** ** ********* *** ******* *********** ******* *** **** ****** *** ****** **** *********** **** **** ********* ***** ***

  Customer Answer

  Date: 11/03/2023

  
  Complaint: ********
  
  I am rejecting this response because:

   

  Thanks for removing & correcting the balance to $0.00, Also I would like a letter confirming the Following, I *** not wish to have same conversation 4yares from now :

  I like to receive an official letter form the company, confirming the following Account is closed as per customer request with $0.00 balance owing / referencing the club 16 account number. 
  

  pls forward it to BBB, I get it or down load it from them.

  
  Sincerely,
  
  *******************

  Business Response

  Date: 16/03/2023

  Thank you , we have submitted the requested letter back

• Initial Complaint

  Date:09/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to join the Club 16 at the following address on 20th June 2021. The representative there asked me to consider taking expert advice for weight loss. I do not regularly go to Gym so was not interested. However, on insistence by the executive, I felt that I could try with a condition that it would be free for 1 week and I would only consider to join thereafter (if I can make it a habit). However, I did not go for more than 10 days, and they kept charging me the fee for expert services which were neither taken nor did I sign up for them. After receiving calls from them, I told them that I did not take any service and would not like to continue. They kept charging me a very huge amount monthly. The records of the company would show that I did not visit the place more than 10 times. The person who signed up did not explain everything *** *** ******* ** *** ******* **** ****** *** ********** *** **** *** ** ** *** ********* ******** **** ** ****** ****** ******* * ***** **** ******* ***** **** ****** **** * ******* **. I am seeking a refund for all charges by this company.

  Business Response

  Date: 12/01/2023

  Thank you for your message, we will have someone reach out to you within 24 hours.

• Initial Complaint

  Date:30/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a membership from the Club 16 location in South Surrey on July 21, 2020. On the same date, I also purchased 24 personal training sessions for $1284.00. On October 16, 2020, I purchased a further set of 24 sessions costing $1360.80. Over time, I used most of the sessions but still had 14 remaining. I moved ** *** ** ** ********* * ** this year. On August 16, 2022, I called the location and asked if I could cancel my membership and possibly get a refund for my remaining personal training sessions. I was told to send my request via email and did so on the same date. On August 18, I received an email from a Brianna and was told they had cancelled my membership and that a manager, Alyssa, would be contacting me about the refund. On the 18th, Alyssa emailed me saying they would refund the sessions when I sent along 2 proofs of my move. On December 10, I sent my 2 proofs. Alyssa then told me on December 22 that I would not be getting a refund as I no longer had an active membership and it had been 2 years since I had used my membership which they had only just noticed. This is unfair as I was promised a refund in writing and as I continued to pay for my membership, my usage should have no bearing on the result. In addition, I spoke with 3 different employees prior to the cancellation, none of whom informed me that cancelling my membership would render my refund moot.

  Business Response

  Date: 06/01/2023

  Thank you , we have forwarded your message to upper management. Someone will reach out to you shortly!

• Initial Complaint

  Date:14/12/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I started with club 16 in mid 2019 and I was told I had to sign a 1 year contract for 16$ biweekly. So 30 a month. I did use the faculties and enjoyed it but this was longer than I had ever used a gym and the contract manager treated me well so I trusted her and signed without much thought.
  
  Covid soon hit in early 2020 and I was told the gym was closed, so they didn’t charge me for a month or two and then again I got charged when they reopened. I was a high risk patient because of my asthma and immune system so I was not able to return to work for a long period. My club 16 contact had ended and I had to make cuts so I cancelled my credit cards and lived off of ****. Then a few months later I got an email saying payment error from club16 but I didn’t worry about it because I didn’t have any payments coming out or a contract nor did I go there. It was a junk email and I left it there.
  
  In 2022 I decided to go back to the gym because Covid risk is low and I feel safe enough to return. I walked in to start again and pay for a membership and they tell me I owe them $3000.00. I argued I haven’t stepped foot in the gym and I had only a 1 year Contract. I then contacted the customer help number and she reduced the payment to 1500… for what do I owe them? I don’t use the gym nor do I have a contract. Now they are *********** me if I don’t pay it will go to collectors. I can not afford that!
  I’m stressed and not able to get any help or don’t know who to turn to. So I’m here at BBB for help and justice.
  
  Please contact me at phone or email!
  
  ***

  Business Response

  Date: 16/12/2022

  Hi There, Thank you for your inquiry, we will have someone follow up with you within 24 business hours. 

  Customer Answer

  Date: 19/12/2022

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  ******* ******