Complaints

This profile includes complaints for PartsAvatar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PartsAvatar

  Surrey, BC V3W 3A6

  
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  Parts Avatar Inc

  6127 Shawson Dr, Mississauga, ON L5T 1E4

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:13/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered car parts, the parts in question were brake pads for my VW Jetta 2006 2.5 ltr The part number of the pads I ordered showed compatible with my car .The parts were delivered but my mechanic could not install right away . It surpassed a month where Parts Avatar refuses returns after a month , their policy. My mechanic saw these pads were not compatible. The pads are still in box completely wrapped untouched .I did reorder more parts after including the proper pads and more parts needed for my brake job. I have tried calling early on but they keep claiming on chat that their phones are down due to issues but this has been weeks and ***** will talk to me . They say to email. I explain but they just answer. We regret our return policy is one month .This is completely unfair and this product is useless to me but they can resell this easily as it is not opened .I am young student work part time and this is a considerable loss for me for no reason other than this company refusing to speak with me other than long messages as this. Please help me get back my money.Regards ******

  

  Business Response

  Date: 16/08/2024

  Hi ******,
  
  We understand your point that the brake pads are still intact in their original packaging. However, like every e-commerce company, we also have a return timeline, which is 30 days.
  
  Even if we were to accept the brake pads as an exception, we would not be able to return them to the manufacturer or receive any credit because the order is more than two months old.
  
  I wish I could do more for you, but unfortunately, it is too late to return the brake pads and obtain any credit from the source. This is why we emphasize the return timeline in our return policy.
  
  Please find the link to our return policy below:
  
  *****************************************
  
  Thanks & regards,
  Parts Avatar

• Initial Complaint

  Date:24/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased alternator on my trip to ******* from PartsAvatar online and picked it up in ***********. The alternator on my car failed and I changed it in *********** on 18th June. I then went on a family vacation trip to the ****** on 13th July, the same alternator failed and caused me to pay $1000 for mechanic to fix my vehicle because my battery died and the alternator needed to be changed. Our family lost a whole day of vacation time and had so much stress our whole vacation was ruined. I contacted the business while on vacation to see what they can do and they refused to talk to me until I returned to ******. I talked to them today as I have the faulty alternator with me and they refused to refund me and allow me to return it.

  

  Business Response

  Date: 29/07/2024

  Hi *****,
  
  Greetings from Parts Avatar!
  
  I apologize for the inconvenience caused. It seems like you received a defective part, which is very rare since all our parts go through quality checks at the manufacturer's end. We will check with the manufacturer to conduct a root cause analysis of the problem.
  
  To resolve the issue, please refer to our warranty policy listed on our website. The policy states that you need to reorder the same part number, and we will refund the cost of the defective part after receiving it in its original box.
  
  It appears that you have already outsourced the part and returned the core in the original box. According to our policy, we cannot accept returns without the original box. We kindly request that you claim the warranty now and reorder the part.
  
  We understand the disappointment and inconvenience this situation has caused. However, our manufacturer will not accept returns without the original packaging. We hope you understand our limitations.
  
  Please review our warranty policy using the link below:
  
  *************************************************************************
  
  Thanks & regards,
  
  Parts Avatar

• Initial Complaint

  Date:24/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July ******* I had placed an order #****J7P5L and another on July ******* #***B7214D. Anyways I see that my first order was delivered to the wrong address and stolen. I brought this to the attention of Partsavatar using there live chat. Provided the proof of shipment showing the wrong house address in the picture... I've been told I will get a email response soon regarding the lost shipment. I was told "Look for it around the neighborhood". Fast forward another 3 days or so and I get my second shipment delivered. This time its the right address however I was not home and it was just my disabled mother home. The delivery driver asked her if she got her package from last week and she was unsure so she said yes. Not sure why he would ask someone whose not the original purchaser if they had received the package but anyways When i finally got around to seeing the package I noticed the box was soggy and smelled of mold. once again i went to Partsavatar to ask what should i do with wet and most likely moldy parts. They asked me to install them to see if they work.... I am a local mechanic and i do not like giving my customers service that is sub par. I cannot put my job on the line so that a major company can save a few shillings. I was also told perhaps i can send the second [package with water damage back with the original packaging. I cannot do this anymore due to the parts and box being in abysmal state. I also took notice that even if i were to return the parts I would have to pay a 30% restocking fee...Im not sure if both my cases will ever have a result but the service i have experienced so far leads me to think i have been either scammed or played.

  

  Business Response

  Date: 29/07/2024

  Hi ****,
  
  Greetings from Parts Avatar!
  
  We apologize for the inconvenience caused with your orders. We are currently investigating the issue with the carrier to identify the root cause of the problem. There will be no restocking charges for the damaged item you received, as informed to you via ticket #******.
  
  A full refund will be processed within 3-5 working days after we receive the returned part.
  
  Regarding the first order, which appears to have been misplaced by Canpar, we are in communication with Canpar and have sent them an email regarding the issue. We kindly ask for ***** business hours to resolve this matter. Please rest assured that we will either provide the parts or issue a refund for the lost items.
  
  Thank you for your patience.
  
  Regards,
  
  Parts Avatar

  Customer Answer

  Date: 31/07/2024

   
  Complaint: 22034308
  
  I am rejecting this response because: I have claimed multiple times now that my package was delivered to the wrong address. Every single time I get a PDF file showing it delivered to the wrong address. Canpar went to my neighbors house to verify the package and not mine. I am yet to receive any of my first order. Please file a claim with canpar.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/08/2024

  Hi ****,

  Please accept our sincere apologies for the inconvenience you faced with your order. Believe me, we are in regular contact with Canpar regarding the wrong delivery and are just waiting for a response from them, which was delayed due to the long weekend.
  
  I assure you that you will either receive the parts or a full refund for them.
  
  Please allow me ***** business hours to resolve the case.
  
  Thank you for your patience.

  Regards

  Parts Avatar.

• Initial Complaint

  Date:19/07/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Online order placed July 2. Order was to be delivered between July 5th to July 9th. July 5th I received only the radiator hose and not the radiator. Since then, the only response from Parts Avatar are lying emails and chat bot messages, indicating their search has been escalated and the problem is with Canpar, their chosen shipper.I have repeatedly demanded a refund, the company continues to ignore my requests.I now know I am not the first one to file a complaint against this shady operation.I paid for a product they cant deliver in a timely manner.Im a retired senior that doesnt need this kind of disrespectful lack of service.

  

  Business Response

  Date: 19/07/2024

  Hi ******,

  We understand your disappointment regarding the delay in your order. We have been in regular contact with Canpar to resolve the issue. The latest update from ****** is that they will be delivering the radiator shortly. We are closely monitoring the tracking updates and are still in contact with Canpar to ensure the package is delivered as soon as possible.
  
  To compensate for the inconvenience caused, we will process a $20 discount once the radiator is delivered.
  
  Thank you for your understanding and cooperation in this matter.

  Regards

  PartsAvatar.

• Initial Complaint

  Date:03/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i bought a part off of parts avatar they was advertised as a guaranteed fit for my vehicular how ever it does not fit!

  

  Business Response

  Date: 05/07/2024

  Hi *************************,

  Greetings from Parts Avatar!

  I am writing to inform you that a full refund of CAD$73.86 has been processed from our end and will reflect on your card within 3-5 working days.

  We will check with the manufacturer regarding the fitment of the part and make any necessary changes on our website.

  Thanks & regards

  Parts Avatar.

  Customer Answer

  Date: 06/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.and I truly to value them talking to the manufacturer about fit ment

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:19/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The part they shipped is not for my vehicle. The part number on the box matches what their database says should fit my vehicle. Their return window is 30 days but I've had the part for almost 4 months before needing to replace it (I ordered when I knew the part was deteriorating and took a while to fit it into my/my mechanic's schedule to have it replaced). When the mechanic compared the part (luckily prior to disassembly) he noticed the material was wrong, the mounts were wrong and it doesn't have a ball joint - it's for a completely different vehicle.I've asked if the company can cross reference the part so i can at least sell it to recoup some money since they are refusing to take responsibility for the incorrect part being sent (and it is past their return window). They aren't being helpful at all in the situation. I'm not asking for my money back, I'm simply asking if they can check their database to tell me what I received AND to check their parts so I can reorder and be sure I won't get the wrong part again since I don't know if it's a problem with their database or if I was sent the wrong part in the right box.The ideal resolution would obviously be them taking back the incorrect part and replacing it with a correct part. This is the second time I've had a similar problem in the past 12 months but last time, after much going back and forth / debate they finally admitted their database was wrong and they agreed to pay the return shipping and send me the correct parts for my other vehicle.

  

  Business Response

  Date: 20/06/2024

  Hi *****,

  Hope you are doing great!

  
  Certainly! Here is the revised text with improved grammar and clarity:
  
  As we have informed you via service ticket #******, please drop off the wrong part at our *********** warehouse for a full refund. You can also place a new order for the correct part using the following link. We will notify you once the new order is ready for pickup, so you can drop off the wrong part and pick up the correct one in a single visit.
  
  Here is the link to the part: *********************************************************************************************
  
  Please feel free to reconnect with us for further assistance.

  Regards

  Parts Avatar.

• Initial Complaint

  Date:13/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Substitute part ordered April 22,2024, ***************** not available..RMA - return merchandise authorization applied May 21, 2024, substitute part to loud, annoying.Ordered ***************** part now in stock.Returned substitute part directly to warehouse, told up to 5 days for refund.Called Friday June 07, 2024 told 24 hrs for refund.Called Tuesday June 11, 2024 told no refund.

  

  Business Response

  Date: 13/06/2024

  Hi *****************,

  Greetings from Parts Avatar!

  This is to inform you that the refund for the ** EXHAUST has already been processed on Wednesday, June 12, 2024. The credited amount of $111.14 will reflect on your card statement within 3-5 working days, depending on your bank.

  We apologize for the inconvenience caused.

  Thanks & regards

  Parts Avatar.

• Initial Complaint

  Date:05/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have three complaints against Parts Avatar.1. They are selling a defective product and hiding behind a warranty policy.2. They are doctoring their website reviews.3. They will not take into account extenuating circumstances.I purchased a total of five shocks and struts for my Sienna. All five are worn prematurely, within a few months. I could not deal with the matter in a timely fashion do to a personal family situation. By the time I got around to it, a year had lapsed. I change the rear right strut because it was beyond awful. Within two months, it was noisy. Parts Avatar will not budge on the matter. The product is of poor quality to say the least. Further, there are no negative reviews on their website. A quick Internet search shows customers sharing my experience (noises: pops, clunks, squeaks). Had I been able to see honest reviews, I would have chosen a different product. I do not believe this is a warranty issue. This is a defective product that should be removed from store shelves. I took my vehicle for a second opinion last weak. The mechanic told me all shocks and struts needed to be replaced. My negative 1 star review has yet to appear on their website. This is dishonest and unethical.

  

  Business Response

  Date: 10/06/2024

  Hi *****,

  Greetings from Parts Avatar

  I apologize for the inconvenience caused and would like to inform you that Parts Avatar offers only 12 months of warranty, as stated in our warranty policy on our website.
  
  Our warranty policy states: If your part fails after 12 months from the purchase date, unfortunately, we will not be able to assist you with the claim. If the manufacturers warranty covers any defects beyond 12 months, it should be processed directly with the manufacturer. Please reach out to the manufacturer for assistance regarding exchanges or refunds. If the manufacturer requests an invoice or proof of purchase, you may send your order confirmation email. Alternatively, you may contact us, and we will gladly provide the necessary documentation.
  
  Regarding your new order #**IPBB6O8, we request that you please place a new order for the same part. We will refund the defective part after you return it in its original box.
  
  Please find the link to our warranty policy below, and reach out to us for further clarifications.

  *************************************************************************

  Thanks for your support and cooperation.

  Regards

  Parts Avatar.

  Customer Answer

  Date: 12/06/2024

   
  Complaint: 21798571
  
  I am rejecting this response because Parts Avatar is triaging their online reviews. Only 5 star reviews appear for the product I purchased. I know this because my negative review was never posted. This practice does not provide all the necessary information for a customer to make an informed decision. As a result, customers are unknowingly purchasing a defective product. Had other customers negative experiences been recorded, I would have made a different decision. Suspiciously, I could only find 4 and 5 star reviews for various products. This is an unethical, unprofessional and a dishonest practice. I demand a full refund for my purchase or an in-store credit.

  Sincerely,
  
  *****************

  

  Business Response

  Date: 19/06/2024

  Hi *****,

  Greetings from Parts Avatar!

  This is to inform you that there are no defective parts listed on the website, and the manufacturer conducts quality checks before dispatching any parts. Less than 1% of parts are found to be defective after installation. However, we have a warranty policy to cover defective parts that do not work after a few days of installation.
  
  We request you to visit our website and review our warranty policy. The refund for the used and defective part will be processed after you place a new order for the same part.
  
  Please feel free to reconnect with us for further assistance in placing the replacement order.

  Thanks & regards

  Parts Avatar

  Customer Answer

  Date: 22/06/2024

   
  Complaint: 21798571
  
  I am rejecting this response because Parts Avatar purposefully does not publish reviews with less than 4 stars. Customers are not provided sufficient information when making a purchase decision. This is an unfair, dishonest and unethical practice that misleads customers such as myself. **********************'s policies fail to account for this. I would therefore like a full refund on my purchases.
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 27/06/2024

  Hi *****,
  
  Greetings from Parts Avatar!
  
  We request you to please review our ****** ratings or Trustpilot, where customers have posted several reviews about their experiences with us regarding the orders they placed on our website.
  
  Regarding the defective part, I have already informed you to place a new order for the same part number and return the defective part in new packaging. We will process a full refund for the defective part.
  
  The defective and used part can be replaced within a year under our warranty policy. We are unable to process a refund without a replacement order, since we will not receive any credit for the defective part from the manufacturer, only a replacement part.
  
  Please let me know if you need further assistance placing a new order or have any questions regarding our warranty policy.
  
  Thanks & regards,
  
  Parts Avatar

  Customer Answer

  Date: 05/07/2024

   
  Complaint: 21798571
  
  I am rejecting this response because Parts Avatar refuses to take responsibility for doctored reviews of products on their website. Customers should be able to rate the company as well as products. Customers are given misleading information when making a purchase because only 4 and 5 star reviews appear. I demand a full refund of my purchases as a result of this dishonest and unethical business practice. I will remain firm in this demand.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:31/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 15/2024, I reached out to Parts Avatar regarding warranty on 2x Monroe 5607 shocks (limited lifetime warranty) which I purchased October 3, 2022 on order 7P75E3IEH. I conversed with an online assistant who informed me that Parts Avatar's warranty policy is to deal directly with the manufacturer for warranty claims beyond 12 months. Thus, I contacted ****** (DRiV ***** regarding warranty and was informed that all warranty claims are to be processed with the original retailer of the product (Parts Avatar) as they do not deal directly with the public/consumers. They also informed me that Parts Avatar (as with all they retailer's DRiV sells to) has an agreement with them where as Parts Avatar receives a discount on the parts they order from DRiV in return for dealing with the warranty claims. It is called "Discount in lieu of Warranty" I then reached out to Parts Avatar again to explain this and the only feedback I received was a link to Parts Avatar's warranty policy and a reassurance they only deal with claims under 12 months for warranty. The parts I ordered are clearly advertised on the Parts Avatar's website as "Comes along with Limited Lifetime Warranty" and the website also states "Parts Avatar fully upholds the warranty policies of the respective manufacturers of the products or goods sold through our site." My question is, how are they upholding the manufacturer's warranty if their warranty policy directly conflicts the manufacturers warranty policy which states "To make a claim under these warranties, return the worn-out or defective product with the dated original receipt to the dealer or retailer from whom it was purchased."? This leaves the customer with no means of filing a warranty claim for parts which are still under warranty. Meanwhile, Parts Avatar is benefitting from a manufacturer discount specifically for taking responsibility of the warranty process, all while not providing said manufacturer warranty beyond a 12 month period.

  

  Business Response

  Date: 03/06/2024

  Hey *****,
  Greetings from Parts Avatar!

  I would like to apologize for the inconvenience you experienced during our chat. We are currently checking with the manufacturer on our end, as Monroe offers a limited lifetime warranty that covers defects in materials and workmanship under normal use and maintenance. The scope of what is covered can vary significantly between different products.

  We request that you allow us ***** working hours to resolve the issue.

  Meanwhile, please inform us of the specific issue you are facing with the shocks so that we can discuss it with ******.
  Please be assured that we have acknowledged your concern and will do our best to resolve it.

  Thank you for being patient with us.
  Regards,
  Parts Avatar

• Initial Complaint

  Date:28/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered parts (brake pads and rotors) for my 2015 ***** CX-5 on March 14, 2024. The website makes you enter the vehicle VIN# and they then provide you options for the parts. I selected PREMIUM parts. Once installed, the rotors rusted after less than 45 days of purchasing (April 29, 2024). In addition, they did a high pitch noise like they were grinding. I brought it to ***** who told me they shipped me low quality and the parts don't fit well. I asked for a refund for just the pads and they refuse. They shipped me subpar quality (contrary to what their website claims) and they did not fit my vehicle. I am only seeking for Refund for the incorrect pads only (I will live with the rusted rotors) for ****** plus applicable taxes. They are a fraudulent company and I do not want new parts. I replaced the parts because the ones they shipped were unsafe.

  

  Business Response

  Date: 29/05/2024

  Hi *****,

  Greetings from Parts Avatar!

  Please check out our warranty policyI would like to apologize for the inconvenience caused and understand your disappointment. The order for brake pads and rotors was placed in March, and it has been more than 2 months now. The brake pads and rotors are used, and we will get them replaced under our warranty policy.
  
  A refund for the used and defective parts is not possible since we only receive replacements of new parts in exchange for defective ones from the manufacturer. Hence, the refund for the defective brake pads is not possible. However, I will guide you to place a new order for the brake pads, and we will refund you for the defective ones after you return them in the new box.

  Please check out our warranty policy here:

  *************************************************************************

  Please feel free to reach out to us with any further queries.
  Best regards,

  Parts Avatar.

  Customer Answer

  Date: 29/05/2024

   
  Complaint: 21767328
  
  I am rejecting this response because: For safety reasons, I have replaced the incorrect parts shipped to me and I am not interested in obtaining new sub-premium parts from this company. I request a refund for the brake pads.

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 30/05/2024

  Hi *****,
  
  I would like to inform you that used and defective brake pads can only be replaced under our warranty policy. We are unable to process a refund since the manufacturer will not accept the used parts back, as mentioned on our website.
  
  A refund for the used brake pads is not possible without ordering replacement. The order is more than 2 months old, and the brake pads have been used. We cannot return them to the manufacturer, and we will not receive credit for them.
  
  We hope you understand our limitations, and your cooperation is highly appreciated.
  
  Thanks & regards,
  
  Parts Avatar

  Customer Answer

  Date: 30/05/2024

   
  Complaint: 21767328
  
  I am rejecting this response because: Had Parts Avatar sent me the properly fitting parts, we would not be in this situation. How else am I suppose to know there is a problem if I don't drive it with the parts on? In every scenario, the parts would have been "used" and in every scenario, they would have rejected my request. The issue here is, not only did they ship me sub-quality parts (I paid for PREMIUM quality which means they lied), the parts don't even fit properly to the point that I needed to spend money to diagnose the problem and urgently replace them for my safety. Parts Avatar clearly does not want to make it right. They are content with scamming an honest customer and running away. I am not asking for them to refund the total invoice or for them to compensate me for the money I had to spend due to their error. I am simply asking that they do the right thing, ethically and morally, by refunding me for their mistake and the risk they posed on myself and my family.

  
  Sincerely,
  
  ***************************