Complaints

This profile includes complaints for PartsAvatar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PartsAvatar

  Surrey, BC V3W 3A6

  
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  Parts Avatar Inc

  6127 Shawson Dr, Mississauga, ON L5T 1E4

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:27/05/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  17 May 2024 - order for brake ************* placed 24 May 2024 - package arrives, when i get home & open it, i was surprised to see rusted, worn out parts as if it was done intentionally. They have no phone number, just email or live chat. They respond at 1st, then you dont hear from them anymore. This business is a fraud. They should be criminally charged.

  

  Business Response

  Date: 29/05/2024

  Hi ***,

  Greetings from Parts Avatar!

  We are writing to address an important issue concerning your recent order with us (Order #**GH30904). It has come to our attention that the parts you received may be used, which is not in line with the quality standards we strive to uphold.
  
  It is very rare to find that both the parts received from the same source are used. We are investigating the issue and would request you to send images of the packaging of both the rotors and brake pads over ticket #******.
  
  Once again, we apologize for this oversight and thank you for bringing it to our attention. We value your business and are committed to making this right.
  
  Thank you for your understanding and cooperation.
  
  Best regards,
  

  Parts Avatar.

• Initial Complaint

  Date:20/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order No: 85ENKMF8H Order Date: 10 May 2024 I am filing a complaint against PartsAvatar regarding their auto parts fitting system. I provided my car's year, make, model, and sub-model, and the website confirmed that the part would fit my vehicle. However, the part I received did not fit. When I requested that PartsAvatar cover the return shipping cost, they refused and blamed me for not checking the specifications.I would like to return the 2 rotors, Front Disc Brake Rotor by PROMAX - 20-610062, totaling C$172.35, and I request that PartsAvatar provide a prepaid shipping label for the return.

  

  Business Response

  Date: 21/05/2024

  Hi *************,
  
  Greetings from Parts Avatar!
  
  This email is regarding the incompatibility of the rotors in your order 85ENKMF8H.
  
  We apologize for the inconvenience caused. We are checking with the manufacturer about the compatibility issue and the diameter listed on our website for the submodel GS. We will update our website if necessary.
  
  To resolve the issue promptly, we have provided a return label for the rotors for a full refund under ticket #******.
  
  Please feel free to contact us for further assistance.

  Warm Regards

  Parts Avatar

  Customer Answer

  Date: 12/06/2024

  Regarding my complaint #********, I didn't receive the full refund amount mentioned in the email. Can you re-open this case?
  
  Sent from ************* (******************)

  

  Business Response

  Date: 13/06/2024

  Hi *************,

  Greetings from Parts Avatar!

  This is to inform you that the restocking amount deducted by our online system has been processed manually today. The credited amount will be reflected in your card statement within 3-5 working days, depending on the bank.

  
  Please feel free to reach out to us with any further queries.

  Thanks & regards

  Parts Avatar

• Initial Complaint

  Date:13/05/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company advertising free shipping! After taking my order and my money they sent me an email they want more than $200.00 shipping cost!Even this email took them more than 72 hour to sent!So they try to win some time to make costumer desperate for the order than come up with extra charge!Not a good business profile!Most like it will take another 72 hour to get my money back....and I can start looking again to find the same merchandise again!Top of this no decent costumer service! No phone number related to this business at all!In my opinion no business can have license to operate in ****** without **************** with phone number!Regards:******

  

  Business Response

  Date: 14/05/2024

  Hi ******,

  Greetings from Parts Avatar!

  I hope this email finds you well. We wanted to reach out to you regarding your recent order 85E1403E8 with us at parts Avatar. We appreciate your business and strive to provide the best service possible.
  
  After processing your order, we discovered that there are additional shipping charges that need to be applied due to two factors: overweight items and distant surcharge. Please find the breakdown of these charges below:
  
  Overweight Items: Some of the items in your order exceeded the weight limit set by our shipping carriers. As a result, there is an additional fee applied to cover the increased shipping costs for these items.
  
  Distant Surcharge: Your shipping address is located in a remote area, which incurs an additional surcharge from our shipping partners for delivery.
  
  We understand that unexpected charges can be frustrating, and we sincerely apologize for any inconvenience this may cause. Please know that we always strive to be transparent about our pricing and aim to provide accurate estimates whenever possible.

  As per your request the order has been canceled and full refund has been processed. We apologies for the inconvenience caused.

  Thanks & regards

  Parts Avatar.

• Initial Complaint

  Date:10/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two parts from partsavatar.com order #'s ********* on April 25th and order # ********* on April 28th. I returned the first order on April 30th because it was the wrong brand that what it stated on their website. The second order was the wrong part than what the picture showed on the website which I returned back on April 30th. The parts person their said I would received my refund within 5 business days. On may 7th I spoke with their online chat & was told the refund has been processed and will be refunded in few days. I have still not received the refund.

  

  Business Response

  Date: 13/05/2024

  Hi *****
  
  Greetings from Parts Avatar!
  
  We apologize for the inconvenience caused and would like to inform you that refund for the order 85******* has already been processed on Tue, 7 May 2024.
  
  Please check with your bank and let us know if you need further assistance.
  
  Regards
  
  Parts Avatar.

  Customer Answer

  Date: 13/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:09/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  website advertises 1-3 day shipping for free. 4 days later, not all items are shipped even though they are confirmed in stock in writing. got in touch with customer service. they expect to ship them "soon" and expect shipping to take about 8 open days. so 1-3 days is .. just not possible. this might seem small but for a car parts store, this is a real issue.

  

  Business Response

  Date: 10/05/2024

  Hi *****,

  Greetings from Parts Avatar!

  First and foremost, please accept our sincerest apologies for any inconvenience this delay may have caused you. We understand that timely delivery is crucial, and we deeply regret not meeting your expectations in this instance.

  I am personally in contact with the warehouse to find the root cause of the delay and will also reach out to the manufacturer's end if required. 

  As a gesture of goodwill for the inconvenience caused, we would like to offer you 20$ PA discount as an apology token, which you can use in your next order.

  Please know that we are dedicated to providing you with the best possible shopping experience, and we value your trust and loyalty as a customer. If you have any questions or concerns regarding your order or if there's anything else we can assist you with, please don't hesitate to contact us.

  Once again, we sincerely apologize for the delay and any inconvenience it has caused. Thank you for your understanding and continued support.

  Hoping to serve you better in future.

  Regards

  Parts Avatar.

  Customer Answer

  Date: 10/05/2024

   
  Complaint: 21687065
  
  I am rejecting this response because:

  I do not care for store credit or rebate or anything monetary. i feel this is false advertisement, and i think you should remove it from the site. you do not deliver in 3 days. at BEST the order gets prepared and is picked up in those delays. you can zy and say "feven just change the wording! instead of "FREE 1-3 day delivery over $99*", go craree speedy delivery for orders over 99$!" or "we ship within 3 days!" would be less ambiguous. but "FREE 1-3 day delivery over $99*" implies the DELIVERY is 3 days. not " 5-8 BUSINESS days plus prep time"

  im not asking for money, im asking for honesty. by the reviews i find on the BBB, i am not alone here! in gearheads forums, i also find plenty of ppl in my exact situation! (your ****** reviews are great btw, but come on. 13k reviews? more than twice rockauto? come onnnnnnn.. you know what you are doing here huh? Kinda feels like someone was incentivizing some people to share their feelings )

   

  do the right thing, be honest with your customers, and move on. as a business, find a way to achieve your goals of speedy delivery, but until they have been reached, stop advertising for something you do not offer.
  
  Sincerely,
  
  ******************************

  

  Business Response

  Date: 13/05/2024

  Hi *****,

  Greetings from Parts Avatar!

  I hope this email finds you well. I am writing to address a matter regarding your recent order with us, and I want to extend my sincerest apologies for any inconvenience or frustration caused by the miscommunication regarding the delivery timeline.
  
  Upon reviewing the details of your order, it has come to our attention that the order was placed on Friday and the warehouse team did process it on the same day, it was delayed by the supplier since it was weekend and received the parts on Monday and it took ***** working hours to process your order. Please accept my deepest apologies for this oversight. We understand the importance of accurate delivery estimates, and we deeply regret any inconvenience this may have caused you.

  We take full responsibility for the mistake and are actively taking steps to prevent similar incidents from occurring in the future. Our team is diligently working to ensure that our communication processes are improved and that accurate information is provided to our valued customers at all times.
  
  Should you have any concerns or require further assistance regarding your order, please do not hesitate to reach out to our customer support team.
  
  Once again, I apologize for any inconvenience this may have caused. We value your trust in us and remain committed to providing you with the highest level of service.
  
  Thank you for your understanding and patience in this matter.

  Regards

  Parts Avatar.

  Customer Answer

  Date: 14/05/2024

   
  Complaint: 21687065
  
  I am rejecting this response because:

   

  I am not seeking to obtain more apologies. i am seeking action. in this case, the action is to A) prove you have an 1-3 day average for DELIVERIES across the board and i was an unlucky one. B) remove the False or misleading representations claiming 1-3 day deliveries. its simple.

  reminder: the problem is not that my order got caught up in some problem of warehouse management, it is that your sales staff knew and advised me that usual shipping delays were 5-8 open days once shipped. making the claim of 1-3 day free delivery (a service worth 200$ at competitors in my case) and then using a service that adds 5 days to your usual processing time is misleading and dishonest. solve THAT. stop trying to get this case closed by offering me store credit, and address the real issue.
  
  Sincerely,
  
  ******************************

• Initial Complaint

  Date:01/05/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8 Mar 24 I completed an online order through Parts Avatar for ******* *********S - 14-1266 - Front Caliper Mounting Bracket CAD$ *****, ********* - H16203 - Front Caliper Bushing CAD$ ***** and ******* - ***** - Front Guide Pin CAD$ *****. Shipping costs were $14.65, tax $12.87 for a total of $111.87. The estimated delivery date was between 12 Mar 24 and 14 Mar 24.At 13:22hrs on 11 Mar 24 I received an email from ********** at Parts Avatar Support that ******* *********S - 14-1266 - Front Caliper Mounting Bracket was now on backorder, although it showed in stock when I ordered, and would be delayed by 3-4 weeks. At 14:11hrs I replied "This is very inconvenient indeed, the part was listed in stock when I placed the order and cannot wait 3-4 weeks without a vehicle. Please cancel the entire order and issue a refund." At 18:52hrs I received an email indicating the parts had been shipped. At 06:19hrs on 12 Mar 24 I replied that the full payment had been processed and my displeasure with the entire process. I then received an email indicating the reason for the brake caliper bracket being back ordered and that I would receive a refund for the parts that had shipped once they were returned to the warehouse. At 09:57hrs on 13 Mar 24, I sent an email indicating I had refused delivery of the items and as such they would be returned by Purolator. At 07:05hrs on 8 Apr 24, after waiting approximately four weeks for the refund of the items, I once again sent an email requesting the refund of $42.34. There was a further exchange of emails back and forth over the remaining amount which has ultimately led to $20.43 not being refund for shipping costs. As I requested the entire order be canceled prior to the order being shipped, I do not believe the cost of shipping is my responsibility. I had requested on multiple occasions to speak with someone directly via telephone and included my contact information to no avail. Email chain included.

  

  Business Response

  Date: 02/05/2024

  Hi ******
  
  Greetings from Parts Avatar!
  
  We apologize for the inconvenience caused and would like to inform you that a full refund has already been processed from our end including shipping.

  The total refunded amount is $111.87.
  
  We are sorry for the confusion that happened between us and the manufacturer regarding the out of stock part.
  
  Please let me know if you need any further help.
  
  Regards
  
  Parts Avatar.

  Customer Answer

  Date: 03/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:30/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company mislabeled the part compatibility for my vehicle and tried to blame me for there mistake when I emailed them stating the part didnt fit. After emailing back and forth they made it very clear that they dont know very much about vehicles which is ironic being a parts supplier. They tried to show me a picture of a completely different make of vehicle to tell me I ordered the wrong part when explaining the cab style they say it was for doesnt even exist for my truck. No regard for there mistakes and tried telling me I could not return after 30 days of purchase when another employee sent me an email stating I had 45 days to return which I was within that time frame still. Just completely unprofessional company that doesnt even know cars and cant take responsibility when there website says a part is compatible with there vehicle, but really isnt because of wrong information on the website. Still fighting to get a refund from this company and they also want to charge me 15% restocking fee PLUS shipping for their mess up.. if the price of the part was worth the cost to *** these people I would.

  

  Business Response

  Date: 01/05/2024

  Hi ****,
  
  Greetings from Parts Avatar!
  
  We apologize for the inconvenience caused and would like to inform you that a full refund has been processed from our end which should be reflected on your card within 2-3 working days.
  
  Regarding the fitment issue, we are checking with the manufacturer and will change the description on our website if required for the shocks.
  
  Thanks & regards
  
  Parts Avatar.

  Customer Answer

  Date: 01/05/2024

   
  Complaint: 21635547
  
  I am rejecting this response because:

  Clearly Stated in the above picture send by parts avatar, shipping costs will be covered by website error which was the case here , but I never even got the option or was even told about this until after my purchase was sent back, go figure. There are other complaints about this business due to website errors on parts so I know its a problem. I have already got one of these automated emails from the company and the following email stated the manufacturer said its labeled right. Funny I own a dodge ram 1500 and have owned two others prior and know for a fact theres no such thing as an extended crew cab dodge ram 1500 . Doesnt exist , technically speaking this would be a mega cab which is what I have. Thats the proper cab style name. Its an extended version of a crew cab, the manufacturer name though is mega cab.

  You Guys a doing customers wrong and must be paying for good reviews, horrible customer service with automated messages that gets the customers nowhere.

  I want my refund for shipping for this complaint to be resolved. Until then it wont be resolved.

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/05/2024

  Hi ****,
  
  Greetings from Parts Avatar!
  
  We understand the disappointment and dissatisfaction with the return of your order, we have already processed a full refund for the returned parts. However, our system does not allow us to refund shipping, which is stated in the policy as well.
  
  Since this is not the customer service we aspire for we will reimburse the shipping cost on your next new order with us.
  
  Please reconnect with the new order ID.
  
  Regards
  
  Parts Avatar.

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  16 Mar 2024 Parts Avatar Order #*********, there are 3 items.
  On March 28th, replacing the radiator at garage in Montreal, QC. The thermostat is narrow, I didn’t replace it. The next day, because of leak, I returned to the garage and was told by the mechanic that the radiator which one was replaced yesterday is totally a defective product.
  
  I communicated with Parts Avatar and took a video of the leak to prove that the product was defective, they asked me to return it in its original manufacturer's box (*** brand box ). For the suggestions they made"******** *** ******** ***** ** *** *** ** ***** * *** ***** *** *** **** ***** *** **** ********* *** ****** *** ********* **** ***** *** *** ***." I don't take them on board because I may receive a defective product again.
  
  How would I know it's a defective product if I don't install it? When I install it at the garage, why do I keep the original package? It was this original packaging that they refused my refund, even though I had returned the product to them and on April 4th they had received it.
  
  I need them to refund the cost of my order, $236.97, as well as the $280 I overpaid for labor at the garage because of the defective product. In total $516.97.

  

  Business Response

  Date: 09/04/2024

  Hi ********* **

  This is regarding your order *********, we apologize for the inconvenience caused and would like to inform you that we have refunded the returned radiator as it was defective, the refund will be reflected in your bank statement within 24-48 working hours.

  However, the thermostat that was never used by you is also without a box and the manufacturer won't take it back without the box, hence we won't be able to refund the thermostat.

  The importance of the box is mentioned in our return policy, please go through the same from the below link

  ******************************************************

  Thanks & regards
  Parts Avatar.

  Customer Answer

  Date: 09/04/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the Thermostat with original box as the attachement
  
  
  
  Sincerely,
  
  
  
  ********* **

  

  Business Response

  Date: 12/04/2024

  Hi ********* **,

  We would like to extend an apology for the confusion regarding the returned parts and kindly inform you that the refund for the Thermostat has been processed from our end, it will be reflected in the card statement in the next 24-36 working hours.

  Thanks & regards

  Parts Avatar.

  Customer Answer

  Date: 12/04/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Because of the defective radiator, I have to pay an extra $280 at the garage. As the distribution platform, Parts Avatar must cover a portion of the percentage.
  
  
  
  Sincerely,
  
  
  
  ********* **

  Customer Answer

  Date: 12/04/2024

  Well, I can only admit that I've encountered an irresponsible selling platform that doesn't control the quality of its products very well.

  I haven't received the refund amount yet, but I think it should be received normally within 5 business days, thank you.  Appreciate the interaction and support for each other's understanding of the communication process.

  

  Business Response

  Date: 15/04/2024

  Hi ********* **, 
  
  We apologize for the inconvenience caused and would like to inform you that the parts were thoroughly checked when it comes to the quality and less than 1% defective parts reaches to the customer which gets defective just after installing them.
  
  However, we have communicated the supplier to find the root cause of the problem. The refund was successfully processed from our end, we request you to please check with your bank.
  
  Thanks for doing business with us, hoping to serve you better in future.
  
  Regards
  Parts Avatar.

  Customer Answer

  Date: 15/04/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is accepted to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* **

• Initial Complaint

  Date:08/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered front brake pads for my car, I used their "fitment garantee" menu on the page to ensure fit on my car. When my mecanic came to install them, he found out they did not fit. I correctly chose the car year and model. When I contacted them, they replied that I had to pay for return shipping because it was my fault that I didn't double check by myself, eventhough I used their fit menu. I'm still way within my return period, so all I'm asking for is return shipping for their mistake.order number: #****AC3A9 (date march 30 2024)

  

  Business Response

  Date: 09/04/2024

  Hi *******,

  This is regarding your order 8539AC3A9 for front brake pads, we would like to inform you that brake pads come with an explicit description that they will only fit 296mm rotors and unfortunately, you missed it, as per our return policy in the case of the wrong order placed by customer, he/she will be responsible for return shipping and restocking will also be applied.

  As a goodwill gesture, we will not deduct any restocking if you ship back the part while processing a refund for the returned part.

  Please go through our return policy for more details - **********************************************************************************

  Thanks & regards
  Parts Avatar.

• Initial Complaint

  Date:05/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a wheel bearing assembly from them on Feb 13, 2024... buying process was easy and shipping was fast. Price of the part was $184.74 after tax. I installed the part and test drove the car. The wheel speed sensor inside the bearing is not aligned correctly. After further inspection there was very slight damage to the backside of the part. So I followed their warranty instructions on their website that told me to re-order the part and contact their returns department once the issue is resolved. I re-ordered and installed the part, all things are now good with my car. I then contacted their returns department via e-mail twice, then attempted contacting their sales department once march 18, 21 and 30. Absolutely no response. Totally ghosted. I feel like they scammed me for the price of a wheel bearing assembly.

  

  Business Response

  Date: 08/04/2024

  Hi *******

  We apologize for the inconvenience caused during the return of defective part in order ID: *********

  The RMA has been attached which has return address on it, please take a print of it and return the defective part in original box. The full refund for the defective part will be processed in 3-5 working days after receiving it at our end.

  Thanks & regards

  Parts Avatar.