Complaints

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• Initial Complaint

  Date:08/07/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 16 contact the Fast car shipping solution and signed a contract form.
  shipping 2 cars from Vancouver to Toronto on June 20 and 27
  I paid the company a total of $3000 and one of my car keys.
  once I drop off my 2 cars they ask when they will arrive in Toronto.
  They just keep saying next Monday but my car GPS shows me both cars just stay at the parking lot.
  they did not try to solve any problem
  
  I would like to have my money back and car key back.

  Business Response

  Date: 21/07/2022

  As per notes on this file we booked the transport for both vehicles on our load going out to Toronto from Vancouver customer was informed time to time about the schedule of the truck he did not want to wait and toke the vehicle on his own from our lot, On the contract it clearly says shipping time frame is no guarantee and deposits are non refundable which was signed by the customer. 

  Customer Answer

  Date: 21/07/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  
  According
  to the text messages I have corresponded with "Fast Car Shipping" on
  June 20th 2022, they have clearly said if I drop off the car that
  day, I was going to get on the truck as there’s only one spot left even if I
  arrived later than scheduled time.  

  
  But
  a week later, when I dropped off my second car, "Fast Car" mentioned
  both vehicles will be arriving at Toronto the following Monday, which is July 4th. That
  indicated that my first vehicle was still in Vancouver.
  On
  June 27th afternoon, I have received a message from ******** mobile App
  that there's a notification stating “one of the windows was opened”, as well as
  the vehicle was still in Vancouver, so I tried to contact “Fast Car” as I was
  very concerned.

  
  I
  have tried to email, text and call "Fast Car" for the next couple of
  days trying to find out if there's anything wrong with the vehicle, and if
  there's a possible update. However, I have received no reply until I mentioned
  to the "reception" that I would phone the police if they don't
  reply. 

  
  On
  Wednesday June 29th, they said my ******** will arrive next Monday, July 4th,
  at Toronto. Not to mention this provided time frame is less than a week, but “how”
  would they ship a car so fast? They said they have gone out of ways to help me,
  yet I can provide calling records and emails I have sent to prove the
  opposite. 

  
  As
  their previous reply to my complaint, the arrival time could not be guaranteed;
  but according to the text message and email, they were certain the car would arrive
  in Toronto in one week. Plus they were willing to wait for me to get on the
  truck on June 20th.

  
  Sincerely,
  
  ***** ***