Business Profile

Clothing

Aritzia LP

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Aritzia LP's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

177 total complaints in the last 3 years.
91 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/12/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered online from ************************** on Nov 25th.The package arrived on Nov 29th.There should have been five items in the package, but one of them was missing.I contacted their customer service on 29th Nov., 2nd Dec., and 4th Dec., asking for a refund for the missing item, but I never received a solution. It has been over a week since I reached out to them.I am waiting for a partial refund. ***** CAD The item was on sale and probably was out of stock by the time they packed my items. They will have to check their stocks and refund the money to me. However, they are uninterested in solving the issue and also sending the same emails asking me if I really did not see the item in the package; it's a Merino Cardigan, not a sock; how can I not see it?
Business Response
Date: 11/12/2024
Aritzia has accepted this Missing Article Claim and has proceeded with a refund of $94.91 to their original method of payment. We have advised the client the refund will take 7-10 business days to process on their statement depending on their financial institution.
Customer Answer
Date: 20/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:02/12/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a complaint regarding the refund policy at Aritzia, located at ******************************. On Thanksgiving Day, November 28th, 2024, I purchased a sweater from this store. Upon deciding to return the item, I visited the store on November 29th and requested a refund to my original payment method, which is my credit card. However, the store informed me that they only offer exchanges or store credit, which I declined. And I talked to the store manager, her name is ***** and she insisted refusing to refund my money to my original payment. Although I have showed her a day before, they refunded my money back to my credit card for another sweater I bought, which means they have the option in the system to refund back to original payment, but she refused to do so. Even though I repeated told her that since I had a very bad experience in this store, i do not want to purchase any item in the store anymore, so I want to my money back instead of store credit.I believe this policy was not clearly communicated at the time of purchase, and I am seeking a full refund of $94.40 to my credit card.I kindly request the Better Business Bureau to assist in resolving this matter with the store and ensuring I receive the appropriate refund. Thank you for your assistance.Sincerely,********
Business Response
Date: 03/12/2024
The client was extended a return to original method of payment as accommodation previously. Therefore the secondary request to have additional items returned to original method of payment was declined in light of expressing our policy. The return to original method of payment was issued for the ***** Cropped Sweater (item #******) back to the **** ending in 6924 on November 28th.
Initial Complaint
Date:02/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a complaint against Aritzia regarding their deceptive return policy, which has resulted in my being denied a refund to my original payment method for several items I recently purchased.On November 26, 2024, I placed an online order with Aritzia (Order Number: A4674900) that included several sale items. Nowhere during checkout was it stated that these items could only be returned for store credit. It was only after I initiated my return on November 29, 2024, the same day my package was delivered, that I was informed of this restriction. This lack of transparency is both misleading and *************** a frequent shopper at other reputable retailers, such as ******** and Anthropologie, I have come to expect clear and prominent disclosures regarding any deviations from standard refund policies. At these retailers, any items that are non-refundable or eligible only for store credit are explicitly marked during checkout, allowing customers to make informed decisions. *********************** failure to do so feels deceptive and egregious.I ordered multiple lengths to try on and decide which items worked best for mea common practice among online shoppers. Had Aritzia disclosed their restrictive return policy upfront, I would not have made this purchase.I have already reached out to Aritzias Concierge team and am currently awaiting their reply. However, since returns are only allowed within 14 days, I am concerned that their lack of response will further harm me by delaying my ability to resolve this issue within the allowed timeframe.I respectfully request a full refund to my original payment method. I believe this is a fair resolution given the lack of transparency surrounding your return policy.Thank you for your attention to this matter. I look forward to a prompt resolution.
Business Response
Date: 03/12/2024
The client reached out via email on November 29th advising they do not regularly shop at Aritzia and are unfamiliar with the policies. Client advised in attempt to create their return request online they were informed they were only eligible to return to store credit, but ordered items for size reference. Client requested to have an exception made for a refund to original method of payment. Due to lengthy wait times, the client sent a follow-up email on December 2nd, and the Client received a response on December 3rd informing the client of the policies. An accommodation to be refunded to original method of payment was accepted, and confirmation of which items are being returned have been requested from the client to support in a return request. We have not received a response back from the client as of yet, and will resolve the experience by following through with the accommodation.
Customer Answer
Date: 05/12/2024

Complaint: 22620928

I am rejecting this response because I replied to Aritzia on Dec. 3rd with the items I would be returning and followed up on Dec. 4th. I have not heard back from the company and do not consider this matter resolved until they actually process the refund. While the initial reply seemed to be amicable, the lack of responsiveness to the follow-up continues to erode trust as they have not initiated the return process yet and we are running into the close of the return window.

Business Response
Date: 11/12/2024
Aritzia has set up a return for this clients order, A4674900 back to their original method of payment and provided steps to locate their return label on their account. We've advised the client to allow 7-10 business days for the return to process once delivered back to our distribution centre.
Customer Answer
Date: 19/12/2024

Complaint: 22620928

I am rejecting this response until the matter is fully resolved and I have recieved the refund to my original payment method. Below is the tracking information for the return showing the shipment was delivered and signed for by Aritzia.
FedEx Tracking ID: ************
*****************************************************************************************
Delivered 12/18/2024
Signed By: AARITZIA
Initial Complaint
Date:29/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did not receive two of my items and the package seemed re-taped. I filed a claim and they stated they were not liable as the weight was the same. However, an associate online noted that these types of cases occurred frequently during the holidays- aka- this is an ongoing issue and Im not the only one with missing items. They refused to help and I refuse to pay for items I DID NOT RECEIVE. Either send them to me or I WILL NOT PAY.
Business Response
Date: 03/12/2024
Client opened a Missing Article Claim, and the case was escalated to our internal team to investigate the claim. After a thorough investigating the internal team confirmed that the items were packaged in the box. This was identified by the package weight, as after all items are inserted into the box the package is weighed. The package weight came to 2.6 lbs for 3 tops composed of Nylon, Polyester, and Elastane. The claim was denied a refund based on the findings.
Customer Answer
Date: 05/12/2024
Complaint #********

I am writing to formally reject your response to my complaint (********) due to the following reasons:

1. One of your associates explicitly acknowledged the discrepancy in my order, and another confirmed that such issues are common during the holiday season. Despite this, your team failed to take accountability for the situation. (image 5121)
2. There was a noticeable difference in weight, and yet your initial statement was retracted, which further demonstrates a lack of responsibility on your part. (image 5345)
3. Violation of Civil Code Section 1723
I expect either a full refund or the immediate reshipment of my missing items. If this matter is not resolved promptly, I will be forced to pursue legal action.

Sincerely,
***** ******
Business Response
Date: 11/12/2024
Aritzia will not be refunding or overturning this Missing Article Claim. Through our internal review, we've confirmed the items were all shipped together in one package and the weight of the parcel remained consistent throughout the shipment process.
Customer Answer
Date: 12/12/2024

Complaint: 22618036

I am rejecting this response because:

As I have mentioned repeatedly, the weight was not consistent, as your previous associate mentioned. She said "there was a discrepancy in weight." (refer to image attached). Another associate also noted, that it is very common for Aritzia to have these issues during the holidays. I just want my items or refund. There is no clear reason, after all the evidence provided, why I should not receive my items. I paid for it- therefore I should receive them. I also reached out to ***** and they stated that with the weight difference- it is ARTITZIA who is liable and should provide the refund.

Sincerely,

***** ******
Initial Complaint
Date:26/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Super Puff Shorty Jacket from Aritzia on December 2, 2023, expecting the high quality the brand is known for. However, I discovered a significant defect: the threading near the seam on the collar was improperly sewn, resulting in a large hole. This is clearly a manufacturing issue and not caused by wear and tear.I contacted Aritzias customer service, provided photos of the defect and my proof of purchase, and requested a resolution under their warranty policy. Despite this being a manufacturing defect, Aritzia has failed to provide a satisfactory resolution or even acknowledge their ***************** a loyal customer, I am extremely disappointed by their lack of accountability and poor customer service. I am requesting that ********************** either repair or replace the defective jacket at no additional cost to me, as this issue was caused by their production process.Desired Outcome:Replacement of the defective jacket at no cost to me.
Business Response
Date: 28/11/2024
A case was opened regarding the integrity of the Super One-Puff Shorty purchased on December 2nd 2023. Concierge requested photos to assess the garment. The photos provided indicate a rip that is on a smooth surface of the fabric. outside of the seams. Due to the location of the damage, the shape and direction of the rip, as well as the fabric distortion surrounding the area of concern, this has been determined to be caused by external forces/wear and tear. Due to the nature of the concern not being a result of an issue in the manufacturing of the garment, we will not be proceeding with a resolution.
Customer Answer
Date: 28/11/2024

Complaint: 22605651

Thank you for reviewing the photos I provided. However, I must strongly reject your conclusion that the damage to my jacket was caused by wear and tear. The photos clearly demonstrate that the holes on the collar are the result of a manufacturing defect.

This jacket is less than a year old and has only been worn a few times during last winter. The damage, located along the collar seam, is clearly due to improperly sewn threads pulling apart, as evident in the photos. The collar is not an area exposed to significant friction or stress during wear, making it unreasonable to attribute this damage to regular use.

Given the circumstances, it is clear that this issue is a result of poor workmanship or inadequate quality control during production. I expect Aritzia to take responsibility. As a customer, I trusted *********************** reputation for quality and durability, and this situation is unacceptable.

I request an immediate resolution. Please review this matter again thoroughly and provide a satisfactory resolution without delay.

I look forward to your response and trust that Aritzia will uphold its commitment to quality and customer satisfaction.

Sincerely,

****** Taechawanich
Initial Complaint
Date:18/11/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 6, 2024 my transaction of $400.17 was posted on my bank account after I ordered clothing from Aritzia's website. My package was supposed to come on November 7th and was marked "delivered" however no delivery was made, I saw no package, and I even went around and asked all my neighbours if they saw any deliveries, or if they accidentally grabbed it, they all said they didn't see any packages at all. I then went on Aritzia's website and told them about this news, they then launched an investigation and on November 18, 2024 came back to me with the news that they did not find any package, and that I wasn't going to be receiving any kind of refund or store credit or nothing. Their argument was that the package was signed off on upon delivery, however I did not sign anything, I didn't even see any delivery. They provided me with the proof of delivery and the signature looks like two swirls (clearly not my signature), I went on and called the manager and explained that this was not my signature and that I didn't sign off on any packages, and I didn't even see my package yet. She said that their decision as final. I then emailed them again and provided the manager with my Driver's License which contains my signature to show that that is what my signature looks like, and the proof of delivery is clearly a fake signature that I didn't sign off on. I proceeded to email 3 more times trying to beg and plead my case about how I just want a refund of purchase as I don't even have my package. They however have not emailed me back and looks like they are ghosting me.
Business Response
Date: 26/11/2024
Client opened a claim for a missing package on 11/07/2024 with the Concierge team for their order, A3933180. Order total was $279.60. After review, a resolution was initially denied due to the package being marked as successfully delivered and signed for. The client spoke to a manager on 11/18/2024 and the case was re-reviewed. Client was refunded for the order on 11/25/2024 for $279.60 to the **** used to place the order. It takes within 3-5 business days for a refund to appear on a client's method of payment, depending on their financial institution. As it has only been 1 business day since the refund was processed, it is advised to wait for the refund to reflect.
Customer Answer
Date: 27/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:18/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a jogging suit,( sweatshirt and pants) on october 3rd,24 that cost ******, which I expected superior quality. Upon wearing it several times it kept staining everytime I wore it. I spoke with my sister who also had the same one in the same color and she said the same was happening to her, and then I checked in with my other sister who again has the same color and she said it was happening to her too, as well as her neighbor. That is a lot of people for this to be happening to. I emailed the company to share this information and sent along all the pictures they asked for and they wrote back to say that they provide superior quality and customer service and then went on to say that this was my fault and not something wrong with the fabric that they used. I am highly dissapointed since I spent a lot of money thinking I was buying better quality then *******.
Business Response
Date: 26/11/2024
Client reached out on 11/14/2024 regarding stains on clothing, purchased on October 3rd, 2024. After **************** received images to review, garment shows minor staining on the bottom of the hoodie. As item does not depict discolouration related to colour transfer/bleeding, a resolution was denied due to external staining on fabric not being an an issue in the manufacturing of the garment.
Customer Answer
Date: 26/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Initial Complaint
Date:09/10/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought pants at the store on 9/30/24. I brought them home and tried them on a week later and they did not fit. I had removed the tags but still had my original receipt and credit card that I paid with. I took them back 10/8/24 and the manager would not allow me to exchange them because they had no tag. I kept explaining to her what I did have and that they were unworn, and not washed. She refused to exchange them for a bigger size. She directed me to the stores concierge line so I called there in the store. The first ********* **** said she was sorry for the stores attitude and that I was ok to return my pants. She sent an email to me and the store saying this. The manager was also on her line with another concierge ***** who told her she was able to reject the emails instructions because at the bottom of the email it says so. This is very misleading information. The store continues to refuse to exchange the pants and when I call concierge again they say its ok for me to return the pants. This leaves the customer no where. I also would like to point out that these pants are purposefully worn by the manufacturer. It says so on the receipt lived-in black.
Business Response
Date: 10/10/2024
Thank you for bringing this to our attention. We appreciate the feedback shared by the client throughout the experience and recognize an opportunity to ensure a more seamless client experience moving forward. Our team has assisted the client with a mailed back return to our boutiques and can expect a full refund back to their payment method once delivered within 3-5 business days. We have provided the client with a return shipped label at no cost and next steps have been communicated.
Initial Complaint
Date:07/10/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order the day before my trip because it was the final sale, and I was worried that the sizes would sell out. So, I placed the order and immediately asked the agent to schedule the delivery for a week later since I was leaving. They agreed, but the delivery arrived during my absence, and the packages were stolen.
Business Response
Date: 08/10/2024
Client reached out on September 12th at 10:54am via Live Chat requesting to cancel their online order #A3127883. We informed the client that they were outside of the ***** period to process a cancellation. The order was placed online at 10:22am and after 30 minutes our online system locks the order to be able to process and ship it out within the clients selected delivery method. The client processed their order with standard shipping which is anticipated to be delivered within 1-4 business days. The client advised that they were out of town and requested to have the package delivered on Monday, September 23rd. We advised that we were unable to accommodate their request as the delivery was completed by the courier. In an effort to support the client, we extend assistance by requesting that the package be returned to sender once it has shipped. Alternatively, we presented the client with accommodation to return the items within 5 days of delivery despite the item being Final Sale. The client advised that they would return the package once it was received. On September 22nd the client reached out via live chat advising they were missing 3 out of 5 packages for orders placed a week ago requesting the package be postponed and claiming we promised to do so. The missing package claim was initiated via email the same day by our internal team for the Cozy Fleece Perfect Zip Hoodie (item #******) in Light Birch from their order A3132956 that was delivered under ***** tracking number ************ on September 15th. Order A3127883 for the Luxe Cashmere Hooded Zip-Up (item #******) that delivered on September 16th under ***** tracking number ************ and the Agency Pant (item #*****) that delivered under *** tracking number 1ZC1G3720300505496 on September 17th. We advised the client that we would follow back up within 3 business days after conducting an Internal Review team for more information. Client followed up the same day via email advising that they only see 3 packages in the delivery photos instead of the 5, despite having received 2. The client followed up in a secondary email on September 23rd advising that the three packages in the delivery photo were stolen during the absence and has filed a police report with video evidence. We requested the police report # and the video evidence via email for our internal teams to review. On October 5th, we followed up with the client after our internal team confirmed their findings. The claim was denied as the provided video evidence shows a person removing one larger box with no Aritzia packages in sight that match the courier delivery photos. The police report was also reviewed by our internal team and found to have been filed for 'stolen **** package'. The client was advised that a signature requirement would be applied to their future orders to ensure they're able to receive their merchandise.
Customer Answer
Date: 09/10/2024
I was on vacation and knew I wouldnt be home during that time. I asked them to postpone the delivery to a specific date, and they assured me they would assist with that. Upon my return, I realized some packages were missing. At first, I couldnt tell exactly what was missing, so I checked the delivery photos from *****. Initially, it was unclear whether the packages had been delivered or were simply delayed since I had arranged for the shipment to be sent at a later date.

Later, my neighbor provided me with footage from their security camera, showing a man stealing packages. During this incident, the man stole a large **** box, which was also missing from my deliveries. Based on the footage, it seems likely that he also took the Aritzia packages, as they were in the same spot. The theft happened at 1 a.m., and the next day the courier took delivery photos showing that those packages were no longerl there. I asked for assistance in resolving this situation and requested at least partial compensation, such as a gift card, as I am a loyal customer and this is the first time Ive encountered such an issue.
In my police report, I also mentioned that both the **** package and the Aritzia packages were stolen, as seen in the video. Since I had requested the delivery to be postponed, they could have at least arranged for it to be delivered with a signature requirement. However, the delivery was made without a signature, and the packages were stolen in my absence, despite me specifying the exact date of my return.
Larysa Derepa
Initial Complaint
Date:04/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm still waiting for a refund for an item I returned via ***** during the appropriate window allowed (7-10 business days). On September 24th, I was told my "return arrived on ********* 16th, 2024 at 'our' distribution centre via ***** Tracking". After 10 business days without receiving a refund, I reached out again and was told someone would "follow up with 'you' via email within 2-3 business days." I've reached out again and am being told it will be yet another 2-3 business days. There is nothing wrong with the item I returned. It was brand new, tags attached, no damage. I was not informed of any issues with the item. I want the refund owed to me as the customer, and Artizia can figure out their internal issues on their own time.
Business Response
Date: 07/10/2024
The client reached out to us on September 23rd advising they had only received one refund for two items returned back in a single box from separate orders. The package was received back on September 16th under ***** return tracking number ************. Since the client reached out on the 5th business day (September 23rd) we advised that it can take up to 7-10 business days for the refund to be processed. On the 9th business day (September 27th) the client followed up advising that their refund was not yet received. We requested an update from our internal team on the 10th business day (September 28th) to understand the status of the refund and advised the client that we would follow up in 2-3 business days with an update on the delay. The client emailed in on October 1st advising it was the 2nd business day from when we advised and inquired for a follow up. On October 1st our internal team advised that there was a delay with the refund to which we informed the client on October 2nd of an additional 2 business days delay to have the refund processed. The client expressed dissatisfaction with waiting an additional 2 business days and requested a refund for the same day. On October 4th we informed the client that a credit for $74.38 was completed to Mastercard under the credit memo #CA28823700. The case was resolved on October 4th.
Customer Answer
Date: 11/10/2024

Complaint: 22377739

I am rejecting this response because: While Artizia said a refund was issued back to me on October 4th to my original payment method, the return has not come through on my bank card. It has now been 5 business days since. I've now disputed the charge with my bank and the bank is disputing the charge with Artizia.

Sincerely,

**** *****
Business Response
Date: 22/10/2024
Clients claim has been addressed. Refund has been processed to Mastercard ending in 2837 for $74.38. Case 5677457
Customer Answer
Date: 25/10/2024

Complaint: 22377739

I am rejecting this response because: ********** still does not see or show a refund from Aritzia store.

Sincerely,

**** *****
Business Response
Date: 29/10/2024
Clients case *******. Refund has been processed to ********** ending in 2837 for $74.38 on October 4th, 2024. Client has been advised it takes 7-10 business days to process from this date and no further action is needed.

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Aritzia LP is NOT a BBB Accredited Business.