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Business Profile

Clothing

Lululemon Athletica

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

This business has 1 alert

Complaints

This profile includes complaints for Lululemon Athletica's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lululemon Athletica has 55 locations, listed below.

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    Customer Complaints Summary

    • 510 total complaints in the last 3 years.
    • 183 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:14/07/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an order placed on June 21, 2022. order number ************* there are 11 deliveries in this order.
      Delivery 2, tracking number *************  There should be 3 pieces of define jackets in this package, but I only got 1 jacket in this package. The package was very light, not as heavy as 3 pieces of jackets. I was worried that something was missing, so I recorded my entire unpacking video.
      usually, I don't have this kind of worry at all when shopping on other websites. Then I contacted lululemon customer service about this and submitted my video for them to make it easier. I guess Lululemon's shipping warehouse has cameras and they use RFID technology. it's very easy to find out what happened. But they directly refused to investigate and refused to refund the under-delivered goods.I can not upload my video mvp4 here, so I will upload the screenshot of the video I sent to lululemon. and upload the receipt here.

      Business Response

      Date: 15/07/2022

      Hello,

      We have reached out to the guest.

      If you have any further questions, give us a call at the Guest Education Centre (GEC) at 1.877.263.9300, reply to this email or start a chat with us on our website. Our hours are Monday-Friday 5am-9pm and Saturday-Sunday 6am-6pm PT.

      Kind regards,

      The Resolutions Team at lululemon

    Lululemon Athletica is NOT a BBB Accredited Business.

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