Complaints

This profile includes complaints for Lululemon Athletica's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lululemon Athletica

  400 1818 Cornwall Ave Vancouver, BC V6J 1C7

• 

  Lululemon Athletica

  25 the West Mall Entrance #1 - Unit 1328A, Box 146 Etobicoke, ON M9C 1B8

• 

  Lululemon Athletica

  5734 Sunset Drive South Miami, FL 33143

• 

  Lululemon Athletica

  2176 Northbrook Court Northbrook, IL 60062-1408

• 

  Lululemon Athletica

  153 Cumberland Street Toronto, ON M5R 1A2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:16/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gift for my sister. While checking out, I noticed a stain on the shirt I selected. A store associate offered to replace it with a clean one. I appreciated the gesture and assumed the replacement was in acceptable condition.However, upon returning home, I discovered that the replacement shirt also had a stain. This suggests the store is putting used or damaged items back on the sales floorlikely ones that have been tried on in dressing roomswithout adequate inspection or cleaning.I believe this practice is deceptive and unsanitary, and places unfair responsibility on customers to identify damage before purchase. I have contacted the store to request a full refund, but if they fail to comply, I will pursue a credit card chargeback.This store is selling used or damaged goods as new, and needs to be held accountable. I am requesting:A full refund for the stained item.Assurance this issue will be addressed with staff and store policies going forward.I am filing this complaint so others are aware of this experience and to prevent further mistreatment of customers.Desired Resolution: Full refund and policy correction.

• Initial Complaint

  Date:16/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lululemon has always had a lifetime product guarantee standing behind their great product. In April 2024 they updated their policy to be a "1 year quality promise". Legally, this would only apply to products purchased April 2024 and after. Lululemon is stating, illegally, that the 1 year quality promise applies to all product, purchased at any time. The warranty policy that is active at the time of purchase is the warranty policy they are legally obliged to honor. While a consumer can be disappointed in the new policy and choose to not make a new purchase from this company, the consumer and Lululemon are bound by the old policy from the time of purchase. I Love Lululemon product, but sad to see them not support their loyal customers.

• Initial Complaint

  Date:11/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,On May 24, 2025, I submitted a quality promise form to Lululemon to complaint about a quality problem of two pieces of hoodies. One was bought at lululemon shop (*********), ********, ******, on Oct 10, 2024, $132.16CAD. Another one online (Lululemon official website), Oct 11, 2024, Order #c83017517974, $110.88CAD. They are both Scuba Oversized Half-Zip Hoodie, different colors. I submitted several pictures with detailed measurements of two clothes respectively and a picture shown the size comparison of the clothes. They both have shrank to an absurd degree; what is more ridiculous is that one shrank severer than the other one. This difference of shrinkage and the shrinkage itself show unbearable quality issue. However, Lululemon refused to deal with it on June 1, 2025. Hope helps resolve. Thank you.

  Customer Answer

  Date: 11/06/2025

  Hui Shi. That is my full name. However, I am not sure that is the name i used when shopping.

• Initial Complaint

  Date:10/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of the Issue: I placed order c174897571491411 with Lululemon on June 3, 2025, shipping to my work address (a commercial office/warehouse building) due to theft concerns at my home address. The package was marked "delivered" by ***** on June 9, 2025, with a false claim that I signed for itsecurity footage proves they just left this package to nobody signing for it. Additionally, two items were missing in the package 1)Zeroed In Short Sleeve (White, Size M) 2) Zeroed In Short Sleeve (Grey, Size M)Lululemons Unacceptable Response:1) False "Forwarding Warehouse" Claim Despite my work address not being a third-party forwarding service they said it is a forwarding address and can not help me with orders at this address. ( attached their email for reference) 2) Lululemon refused assistance, citing an undisclosed "policy" that they would not provide in writing or on their website but stated "policy is whenever a package is delivered to a warehouse we no longer can support with that order" (attached a screenshot of this message) Ignored Proof of Non-Delivery I offered security footage showing no signature, yet they dismissed it.Refused to Verify Packaging I requested proof that the missing items were included in the shipment, but they declined.Told Me to "Dispute the Payment" Instead of resolving their error, they shifted responsibility to me, despite ****** false delivery confirmation and their own fulfillment issues ( attached a screenshot of them asking to dispute the payment)

• Initial Complaint

  Date:04/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Lululemon (Order #c174228762704893) and received shipping confirmations for two packages, which were marked as delivered on May 28, 2025. Despite the tracking information, I never received the items. I thoroughly checked with my building, neighbors, and front desk, and the packages are nowhere to be found.I contacted Lululemon customer service, but they refused to take responsibility or offer a refund, replacement, or even initiate an investigation with the carrier. Instead, I was told to file a police report and that no further resolution would be provided. They also stated that any future purchases to my address would be at my own risk, essentially placing all liability on the customer.This response is unacceptable. I paid over [insert amount, if youd like] for merchandise I never received and was denied any assistance beyond a scripted policy response. I believe this is unfair and unethical business practice.Lululemon has refused to:File a claim with the shipping carrier Offer a refund or replacement Escalate the issue to a higher level of customer service

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lululemon charged me $300 for two cancelled e-gif card orders, but I never received the gift cards or a refund. No valid transaction reference was provided, and I've been bounced between Lululemon and a third-party vendor for over month.

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Defective Non-Refundable Gift Card (C$321) Date of Transaction: 29-April-2025 Amount Paid: C$321 Dispute Nature: Misrepresentation of Gift Card Terms ? Purchased a non-refundable gift card explicitly marketed as usable on Lululemons Canadian website. ? The card fails to function online, despite pre-purchase assurances from staff. Business Commitment: No resolution offered despite repeated requests.2. Unauthorized Order ************************** Refund (C$63.28) Date of Transaction: 5-May-2025 Amount Paid: C$63.28 Dispute Nature: Breach of *************** Refund Execution ? Order was cancelled without consent, purportedly due to "inventory issues." ? **************** claimed refund would process in 10 business daysno refund received after 4+ weeks. ? Staff refused accountability, insisting "we already refunded you" without providing:? Proof of refund transfer ? Bank confirmation details ? Apology or explanation for delays.Escalation Notes: Lululemon failed to respond to initial complaints, prompting BBB intervention. **************** interactions were consistently dismissive, shifting blame to external parties (e.g., "contact your bank").

• Initial Complaint

  Date:30/05/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a lululemon gift card on 16May as a gift and the gift card itself was completely enclosed in the companies cardstock wrapping so no numbers were showing, nor was the magnetic strip exposed. I went online to redeem the gift card on ***** and attempted to add the gift card to my account. The ********************** site was saying that my gift card had a $0 balance. I immediately contacted lululemon via ******** and email. I was told that the gift card was purchased and activated on ***** and redeemed on 15May. They then linked me to their gift card policy and said there was nothing they could do and would not be honoring the gift card. I was dumbfounded as to how it could be redeemed when the card itself was fully covered by the cardstock manufacturer packaging covering the magnetic strip and the card number itself was covered by a security scratch off strip. The representative that got back to me via email, *****, could not explain as to how the card could be redeemed in this case, nor would she provided any details about when and where the card was redeemed so I could file a police report. She just kept reiterating the lululemon gift card policy and stating they would not be honoring the gift card.Clearly this is an issue with fraud on lululemon's end. There is no way the card could be redeemed when the card packaging is intact and security scratch off covering the card number is untouched. However lululemon does not care and will not honor the gift card. Do not buy a lululemon gift card, you may just be throwing away your money and they will not honor your ************** attached of said packaging as I opened it so everyone can understand what I mean by cardstock manufacturer packaging and security scratch off strip. Lululemon gift cards are not safe! Save your money and do not buy!

  Customer Answer

  Date: 30/05/2025

  I am requesting a replacement for my $100 gift card. 

• Initial Complaint

  Date:29/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Lululemon customer since 2004. I have many articles of their clothing that are more than 10 years old. I bought a pair of their Align pants in February 2023. Two years later, the seams are coming undone. I contacted them to report the quality issue and was informed that past one year, they consider this to be 'normal wear and tear'. To be clear, not one piece of my rather large Lululemon wardrobe has EVER experienced this problem. I also have five pairs of Align pants.I went to leave a review on their website and saw that under my account, the 'leave a review' button has been removed. When you go to their website, however, you can see thousands of reviews (99% positive) on this pant. If Lululemon wants to cheap out on their quality, they can. But as a customer, I deserve the opportunity to review my purchase accurately on their website. They have REMOVED the button to do so. The fact that I can't is disingenuous and skews the public's perception of Lululemon's quality. The only way to review a product is through an automated email sent to you shortly after you purchase a product, but this link has an expiry date. So they are capitalising on reviews made in the short term of their products to avoid accountability for deteriorating quality. As a major company, I think this is a gross business practice that shouldn't be allowed. If you want to use people's reviews to sell your products, you need to ensure the opportunity to add a review can be made - anytime, not just a few weeks after a purchase is made. So there you have it. That's my complaint. The mechanism to review is deliberately fixed in their favour, resulting in an inaccurate representation of the quality of their goods. Thank you kindly for your time.Serenna

• Initial Complaint

  Date:29/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a pair of leggings back in 2019 under a lifetime warranty. The leggings since then have developed a small hole. I reached out to Lululemon as I bought the leggings under a lifetime warranty and was told thats no longer a thing.If they no longer offer a lifetime warranty thats fine. However, they should be honouring that lifetime warranty for those who bought under that otherwise it is setting a false claim for customers and misleading them. One of the main reasons I bought the leggings was for quality and the lifetime warranty. If I knew they would not honour that lifetime warranty I would have not bought the leggings.